Digital Economy - How Hyperconnectivity Will
Reshape the World of Procurement and Help Manage
Your Indirect Spend
Simon Ellis, IDC Manufacturing Insights / March 2016
Public
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Public
Agenda
Digital Transformation
Implications for Procurement
Closing Thoughts
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Public
The Productivity Imperative
Source: US Government Data
Platform 1 –
Mainframe to
Client/Server
Platform 2 –
Client/Server to
Internet
Digital Transformation
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Public
Digital Transformation
is the approach by
which enterprises
drive changes in their
business models and
ecosystems by
leveraging digital
competencies.
By 2018, 1/3rd of leaders in each industry will be
disrupted by 3rd platform competitors
Digital transformation through the 3rd Platform
13
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Public
Digital transformation examples in manufacturing
14
Smart Manufacturing
• Production or asset optimization
• Energy management
• Safe workforce
Extended Supply Chain
• Supply Chain integrated with design, manufacturing and service
• Cloud-based business and procurement networks
• C2 Centricity
• Sustainability/Resource Scarcity
Connected Products
• Vehicles and industrial machinery
• Remote operations and content/service delivery
• Product as a Service
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Public
Most manufacturers aspire to better supply chain performance
15
Top 3 Business
Priorities of
Manufacturers
Top 3 Challenges of
Manufacturers
Product innovation
Improved supply
chain performance
Better organizational
excellence
Accelerate new-product
time to market/success rate
Gain greater control of
new-product development
Manage increasing
complexity of new products
Source: IDC’s 2015 Product Innovation Survey
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Public
IDC sees data generation from any source, both internal to the
manufacturer and external, comprehensive and fast analysis, and
then ubiquitous consumption — initially with on-premise access as
significant, but declining over time in favor of cloud
Data
Internet
of Things
Social
ERP +
202020102005
Volume – Quantity, Moore’s Law +
Velocity – Speed (both in and out)
Variety – Structured, Unstructured, Uncertain Value
– Relative, Specific, Case-by-Case
Analytics
‘gap’
Today
Technological underpinning
ERP
IoT (sensors)
Social (both internal and
external)
Data
Collection and
Analytics
Cloud
Mobile
On-Premise
16
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Public
Managed
Digital Transformer
Opportunistic
Digital Explorer
Ad Hoc
Digital Resister
Repeatable
Digital Player
Optimized
Digital Disrupter
65% of Organizations are
“Digital Explorers” or “Digital Players”
14%
32% 33%
14%
8%
Digital Resister Digital Explorer Digital Player Digital Transformer Digital Disrupter
Manufacturer maturity – US
17
Source: IDC, Digital Transformation Maturity Model Benchmark, 2015; n= 317 IT and LOB Executives, March, 2015
Though most organizations are in the early stages of their
Digital Transformation Journey…..
They’re moving quickly!
Implications for Procurement
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 19Public
Procurement priorities
Unsurprisingly, cost reductions sit atop the CPO priority list (74%; Deloitte 2016 CPO Study)
70% of procurement organizations are using self-service portals (43% in 2014); 45% are using
cloud (26% in 2014); 2016 Deloitte CPO Study
Procurement professionals are increasingly worried about supplier risk (supplier insolvency,
WWW and resource scarcity) and business resiliency; IDC discussions with manufacturers
Skills gaps suggest a broader role for technology into the future
In a recent KPMG study, only 8% of manufacturing procurement organizations considered
themselves to be ‘excellent’ in terms of technology adoption/capability
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 20Public20
1
2
3
4
5
6
7
8
9
10
By the end of 2016, the majority of all manufacturers will be actively employing commerce networks in
their supply chains to facilitate either demand, supply, or the development of new products
By the end of 2018, 25% of manufacturers will have implemented a micrologistics strategy within part or
all of their business to support a more distributed inventory management strategy
By 2018, 75% of manufacturers are coordinating enterprise wide planning activities under the umbrella of
rapid integrated business planning.
By 2019, 50% of manufacturers will have modernized their logistics network to leverage 3D printing,
robotics, and cognitive computing to support innovative postponement strategies
By the end of 2019, enterprise wide improvements in resiliency and visibility will have rendered short-term
forecasting moot for 50% of all consumer products manufacturers and 25% of all others
By the end of 2016, one third of all manufacturers are actively integrating their 'traditional' supply chain
processes with product design, manufacturing and service
By the end of 2017, the need for visibility, scalability, and flexibility across the value chain will drive 60%
of manufactures to invest in cloud based WMS and TMS solutions aligned to their trade partner networks
By 2018, 40% of manufacturers will be investing in robotics and autonomous guided vehicles, and
associated systems, within their warehousing operations to drive automation into their fulfillment
processes
By 2018, proliferation of advanced, purpose built, analytic applications aligned to the IoT will result in 15%
productivity improvements for manufacturing supply chains
By 2020, 50% of the operational jobs in the supply chain have evolved into ‘knowledge’ roles required to
support new technologies like cognitive computing and modern robotics
ORGANIZATIONALIMPACT
TIME (MONTHS) TO MAINSTREAM
Asingledepartment
orabusinessunit
Multiple
departments
orbusinessunitsCompanywide
0-12 12-24 24+
Supply Chain IoT
Micro-Logistics
Networks
1
2
3
6
87
9
10
5
Commerce Networks
Resiliency
&Visibility
Modern
Postponement
Talent
Cloud
WMS/TMS
Rapid Integrated
Business Planning
Robotics
4
Broadening Supply Chain
IDC Manufacturing Insights supply chain predictions for 2016
and beyond
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 21Public21
1
2
3
4
5
6
7
8
9
10
By the end of 2016, the majority of all manufacturers will be actively employing commerce networks in
their supply chains to facilitate either demand, supply, or the development of new products
By the end of 2018, 25% of manufacturers will have implemented a micrologistics strategy within part or
all of their business to support a more distributed inventory management strategy
By 2018, 75% of manufacturers are coordinating enterprise wide planning activities under the umbrella of
rapid integrated business planning.
By 2019, 50% of manufacturers will have modernized their logistics network to leverage 3D printing,
robotics, and cognitive computing to support innovative postponement strategies
By the end of 2019, enterprise wide improvements in resiliency and visibility will have rendered short-term
forecasting moot for 50% of all consumer products manufacturers and 25% of all others
By the end of 2016, one third of all manufacturers are actively integrating their 'traditional' supply chain
processes with product design, manufacturing and service
By the end of 2017, the need for visibility, scalability, and flexibility across the value chain will drive 60%
of manufactures to invest in cloud based WMS and TMS solutions aligned to their trade partner networks
By 2018, 40% of manufacturers will be investing in robotics and autonomous guided vehicles, and
associated systems, within their warehousing operations to drive automation into their fulfillment
processes
By 2018, proliferation of advanced, purpose built, analytic applications aligned to the IoT will result in 15%
productivity improvements for manufacturing supply chains
By 2020, 50% of the operational jobs in the supply chain have evolved into ‘knowledge’ roles required to
support new technologies like cognitive computing and modern robotics
ORGANIZATIONALIMPACT
TIME (MONTHS) TO MAINSTREAM
Asingledepartment
orabusinessunit
Multiple
departments
orbusinessunitsCompanywide
0-12 12-24 24+
Supply Chain IoT
Micro-Logistics
Networks
1
2
3
6
87
9
10
5
Commerce Networks
Resiliency
&Visibility
Modern
Postponement
Talent
Cloud
WMS/TMS
Rapid Integrated
Business Planning
Robotics
4
Broadening Supply Chain
IDC Manufacturing Insights supply chain predictions for 2016
and beyond
By the end of 2016, the majority of
all manufacturers will be actively
employing commerce networks in
their supply chains to facilitate
either demand, supply, or the
development of new products
1
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 22Public
Business/Commerce Networks
MANAGE
Partners
BUY SELL
Consumers Customers
Legacy applications Packaged applications Databases File systems
“Point-to-point relationships are too slow; if I need to connect to a new supplier, I want
a network where they are already a participant”
Global Heavy Machinery Executive
“Commerce networks have allowed us to recover from supplier failures far more
quickly than in a traditional supply model”
Global High Tech Executive
“Searching for and qualifying a new indirect supplier takes minutes on the network
when it used to take weeks”
Global CPG Company
Cloud-based extended supply chain business networks
Traditional SCM technology
investments are projected to grow at 5%
per year through 2020; Cloud-based
deployments at almost 20%
IDC expects that by the end of 2016,
80% of manufacturers will be actively
employing commerce networks in their
supply chains to facilitate demand,
supply, and the development of
new products
Global reach, global supply
Speed is the currency of the modern
supply chain
22
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Public
Collaborative trading adoption correlates to ROI measurement
0% 20% 40% 60% 80% 100%
No process automation (Fax, Phone, e-mail etc.)
Unilateral communication (your company is
automated and your trading partners are not)
Bilateral communication (transactional
relationship based on EDI)
Bilateral communication (transactional
relationship based on web-EDI)
Collaborative, shared and synchronous execution
of processes (cloud-based collaborative tools,
social technologies etc. - not asynchronous or…
Total
Driven by
Higher ROI
23
Source: IDC Manufacturing Insights and EDIFACE
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 24Public
Using technology to drive efficiency and mitigate risk
eProcurement and catalog management help
manage non-critical items
eSourcing and Category Management are key
tools for leverage items
Strategic Sourcing Tools are appropriate for
effectively managing strategic items
Supplier Management is a focal point for
bottleneck items
24
Source: Kraljic’s Portfolio Matrix
Strategic
Sourcing
Tools
eProcurement
Catalog
Management
Supplier
Management
eSourcing
Category
Management
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 25Public
B2B commerce
25
35.9% 34.0%
37.8%
15.7% 14.9%
16.5%
10.9%
10.9%
10.9%
13.9% 13.2%
14…
9.0%
9.3%
8.6%
14.7% 17.7%
11.7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Total Manufacturing Discrete Manufacturing Process Manufacturing
We do not have this solution, nor are we evaluating it.
We have a home grown system
We plan to upgrade or enhance this solution
We plan to purchase this solution
We will be researching or evaluating this solution
We do not plan any additional investment this year beyond maintenance
Source: IDC’s Vertical IT and Communications Survey, 2015 (Total Manufacturing n-602, Discrete n-275, Process n-327)
QC4X1_19. B2B Commerce - In 2015 which statement best describes your organization's investment strategy for each of the following
solution areas?
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 26Public
• Political/Social instability
• Conflict Minerals
• Natural Disasters/ Weather
• Workforce (work stoppages, fair wage)
• Energy costs
• Counterfeit/Gray Market
• Product Quality, Safety
• Global Trade (regulation, trading rules)
• Resource scarcity
External Forces
• Just-in-Time
• Forecast-centric
• Globally Distributed Supply Networks
• Long lead-times
• Outsourcing (blend of owned and
outsourced supply points)
• From LEAN to BRITTLE
• Supply consolidation/ rationalization
• Cost obsessed
Internal Practices
Procurement
Risk
Procurement risk and business resiliency – why now?
Closing Thoughts
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 28Public
Closing thoughts
While it’s tempting to extract every last drop of cost from the procurement process, indirect
(and direct) materials risk mitigation (supply scarcity) and sustainable supply have become
an equally critical focus area
Use tools like eProcurement and catalog management where possible to drive efficiencies
through automation – especially in areas of low strategic value like many areas of
indirect spend
B2B networks offer the ability to match the speed of your business, whilst driving efficiency,
visibility and agility
Thank you
Contact information:
Simon Ellis
Program VP
IDC Manufacturing Insights
sellis@idc.com
© 2016 SAP SE or an SAP affiliate company. All rights reserved. 30Public
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Digital Economy - How Hyperconnectivity Will Reshape the World of Procurement and Help Manage Your Indirect Spend

  • 1. Digital Economy - How Hyperconnectivity Will Reshape the World of Procurement and Help Manage Your Indirect Spend Simon Ellis, IDC Manufacturing Insights / March 2016 Public
  • 2. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Public Agenda Digital Transformation Implications for Procurement Closing Thoughts
  • 3. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Public The Productivity Imperative Source: US Government Data Platform 1 – Mainframe to Client/Server Platform 2 – Client/Server to Internet
  • 5. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Public Digital Transformation is the approach by which enterprises drive changes in their business models and ecosystems by leveraging digital competencies. By 2018, 1/3rd of leaders in each industry will be disrupted by 3rd platform competitors Digital transformation through the 3rd Platform 13
  • 6. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Public Digital transformation examples in manufacturing 14 Smart Manufacturing • Production or asset optimization • Energy management • Safe workforce Extended Supply Chain • Supply Chain integrated with design, manufacturing and service • Cloud-based business and procurement networks • C2 Centricity • Sustainability/Resource Scarcity Connected Products • Vehicles and industrial machinery • Remote operations and content/service delivery • Product as a Service
  • 7. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Public Most manufacturers aspire to better supply chain performance 15 Top 3 Business Priorities of Manufacturers Top 3 Challenges of Manufacturers Product innovation Improved supply chain performance Better organizational excellence Accelerate new-product time to market/success rate Gain greater control of new-product development Manage increasing complexity of new products Source: IDC’s 2015 Product Innovation Survey
  • 8. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Public IDC sees data generation from any source, both internal to the manufacturer and external, comprehensive and fast analysis, and then ubiquitous consumption — initially with on-premise access as significant, but declining over time in favor of cloud Data Internet of Things Social ERP + 202020102005 Volume – Quantity, Moore’s Law + Velocity – Speed (both in and out) Variety – Structured, Unstructured, Uncertain Value – Relative, Specific, Case-by-Case Analytics ‘gap’ Today Technological underpinning ERP IoT (sensors) Social (both internal and external) Data Collection and Analytics Cloud Mobile On-Premise 16
  • 9. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Public Managed Digital Transformer Opportunistic Digital Explorer Ad Hoc Digital Resister Repeatable Digital Player Optimized Digital Disrupter 65% of Organizations are “Digital Explorers” or “Digital Players” 14% 32% 33% 14% 8% Digital Resister Digital Explorer Digital Player Digital Transformer Digital Disrupter Manufacturer maturity – US 17 Source: IDC, Digital Transformation Maturity Model Benchmark, 2015; n= 317 IT and LOB Executives, March, 2015 Though most organizations are in the early stages of their Digital Transformation Journey….. They’re moving quickly!
  • 11. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 19Public Procurement priorities Unsurprisingly, cost reductions sit atop the CPO priority list (74%; Deloitte 2016 CPO Study) 70% of procurement organizations are using self-service portals (43% in 2014); 45% are using cloud (26% in 2014); 2016 Deloitte CPO Study Procurement professionals are increasingly worried about supplier risk (supplier insolvency, WWW and resource scarcity) and business resiliency; IDC discussions with manufacturers Skills gaps suggest a broader role for technology into the future In a recent KPMG study, only 8% of manufacturing procurement organizations considered themselves to be ‘excellent’ in terms of technology adoption/capability
  • 12. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 20Public20 1 2 3 4 5 6 7 8 9 10 By the end of 2016, the majority of all manufacturers will be actively employing commerce networks in their supply chains to facilitate either demand, supply, or the development of new products By the end of 2018, 25% of manufacturers will have implemented a micrologistics strategy within part or all of their business to support a more distributed inventory management strategy By 2018, 75% of manufacturers are coordinating enterprise wide planning activities under the umbrella of rapid integrated business planning. By 2019, 50% of manufacturers will have modernized their logistics network to leverage 3D printing, robotics, and cognitive computing to support innovative postponement strategies By the end of 2019, enterprise wide improvements in resiliency and visibility will have rendered short-term forecasting moot for 50% of all consumer products manufacturers and 25% of all others By the end of 2016, one third of all manufacturers are actively integrating their 'traditional' supply chain processes with product design, manufacturing and service By the end of 2017, the need for visibility, scalability, and flexibility across the value chain will drive 60% of manufactures to invest in cloud based WMS and TMS solutions aligned to their trade partner networks By 2018, 40% of manufacturers will be investing in robotics and autonomous guided vehicles, and associated systems, within their warehousing operations to drive automation into their fulfillment processes By 2018, proliferation of advanced, purpose built, analytic applications aligned to the IoT will result in 15% productivity improvements for manufacturing supply chains By 2020, 50% of the operational jobs in the supply chain have evolved into ‘knowledge’ roles required to support new technologies like cognitive computing and modern robotics ORGANIZATIONALIMPACT TIME (MONTHS) TO MAINSTREAM Asingledepartment orabusinessunit Multiple departments orbusinessunitsCompanywide 0-12 12-24 24+ Supply Chain IoT Micro-Logistics Networks 1 2 3 6 87 9 10 5 Commerce Networks Resiliency &Visibility Modern Postponement Talent Cloud WMS/TMS Rapid Integrated Business Planning Robotics 4 Broadening Supply Chain IDC Manufacturing Insights supply chain predictions for 2016 and beyond
  • 13. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 21Public21 1 2 3 4 5 6 7 8 9 10 By the end of 2016, the majority of all manufacturers will be actively employing commerce networks in their supply chains to facilitate either demand, supply, or the development of new products By the end of 2018, 25% of manufacturers will have implemented a micrologistics strategy within part or all of their business to support a more distributed inventory management strategy By 2018, 75% of manufacturers are coordinating enterprise wide planning activities under the umbrella of rapid integrated business planning. By 2019, 50% of manufacturers will have modernized their logistics network to leverage 3D printing, robotics, and cognitive computing to support innovative postponement strategies By the end of 2019, enterprise wide improvements in resiliency and visibility will have rendered short-term forecasting moot for 50% of all consumer products manufacturers and 25% of all others By the end of 2016, one third of all manufacturers are actively integrating their 'traditional' supply chain processes with product design, manufacturing and service By the end of 2017, the need for visibility, scalability, and flexibility across the value chain will drive 60% of manufactures to invest in cloud based WMS and TMS solutions aligned to their trade partner networks By 2018, 40% of manufacturers will be investing in robotics and autonomous guided vehicles, and associated systems, within their warehousing operations to drive automation into their fulfillment processes By 2018, proliferation of advanced, purpose built, analytic applications aligned to the IoT will result in 15% productivity improvements for manufacturing supply chains By 2020, 50% of the operational jobs in the supply chain have evolved into ‘knowledge’ roles required to support new technologies like cognitive computing and modern robotics ORGANIZATIONALIMPACT TIME (MONTHS) TO MAINSTREAM Asingledepartment orabusinessunit Multiple departments orbusinessunitsCompanywide 0-12 12-24 24+ Supply Chain IoT Micro-Logistics Networks 1 2 3 6 87 9 10 5 Commerce Networks Resiliency &Visibility Modern Postponement Talent Cloud WMS/TMS Rapid Integrated Business Planning Robotics 4 Broadening Supply Chain IDC Manufacturing Insights supply chain predictions for 2016 and beyond By the end of 2016, the majority of all manufacturers will be actively employing commerce networks in their supply chains to facilitate either demand, supply, or the development of new products 1
  • 14. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 22Public Business/Commerce Networks MANAGE Partners BUY SELL Consumers Customers Legacy applications Packaged applications Databases File systems “Point-to-point relationships are too slow; if I need to connect to a new supplier, I want a network where they are already a participant” Global Heavy Machinery Executive “Commerce networks have allowed us to recover from supplier failures far more quickly than in a traditional supply model” Global High Tech Executive “Searching for and qualifying a new indirect supplier takes minutes on the network when it used to take weeks” Global CPG Company Cloud-based extended supply chain business networks Traditional SCM technology investments are projected to grow at 5% per year through 2020; Cloud-based deployments at almost 20% IDC expects that by the end of 2016, 80% of manufacturers will be actively employing commerce networks in their supply chains to facilitate demand, supply, and the development of new products Global reach, global supply Speed is the currency of the modern supply chain 22
  • 15. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 23Public Collaborative trading adoption correlates to ROI measurement 0% 20% 40% 60% 80% 100% No process automation (Fax, Phone, e-mail etc.) Unilateral communication (your company is automated and your trading partners are not) Bilateral communication (transactional relationship based on EDI) Bilateral communication (transactional relationship based on web-EDI) Collaborative, shared and synchronous execution of processes (cloud-based collaborative tools, social technologies etc. - not asynchronous or… Total Driven by Higher ROI 23 Source: IDC Manufacturing Insights and EDIFACE
  • 16. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 24Public Using technology to drive efficiency and mitigate risk eProcurement and catalog management help manage non-critical items eSourcing and Category Management are key tools for leverage items Strategic Sourcing Tools are appropriate for effectively managing strategic items Supplier Management is a focal point for bottleneck items 24 Source: Kraljic’s Portfolio Matrix Strategic Sourcing Tools eProcurement Catalog Management Supplier Management eSourcing Category Management
  • 17. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 25Public B2B commerce 25 35.9% 34.0% 37.8% 15.7% 14.9% 16.5% 10.9% 10.9% 10.9% 13.9% 13.2% 14… 9.0% 9.3% 8.6% 14.7% 17.7% 11.7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Manufacturing Discrete Manufacturing Process Manufacturing We do not have this solution, nor are we evaluating it. We have a home grown system We plan to upgrade or enhance this solution We plan to purchase this solution We will be researching or evaluating this solution We do not plan any additional investment this year beyond maintenance Source: IDC’s Vertical IT and Communications Survey, 2015 (Total Manufacturing n-602, Discrete n-275, Process n-327) QC4X1_19. B2B Commerce - In 2015 which statement best describes your organization's investment strategy for each of the following solution areas?
  • 18. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 26Public • Political/Social instability • Conflict Minerals • Natural Disasters/ Weather • Workforce (work stoppages, fair wage) • Energy costs • Counterfeit/Gray Market • Product Quality, Safety • Global Trade (regulation, trading rules) • Resource scarcity External Forces • Just-in-Time • Forecast-centric • Globally Distributed Supply Networks • Long lead-times • Outsourcing (blend of owned and outsourced supply points) • From LEAN to BRITTLE • Supply consolidation/ rationalization • Cost obsessed Internal Practices Procurement Risk Procurement risk and business resiliency – why now?
  • 20. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 28Public Closing thoughts While it’s tempting to extract every last drop of cost from the procurement process, indirect (and direct) materials risk mitigation (supply scarcity) and sustainable supply have become an equally critical focus area Use tools like eProcurement and catalog management where possible to drive efficiencies through automation – especially in areas of low strategic value like many areas of indirect spend B2B networks offer the ability to match the speed of your business, whilst driving efficiency, visibility and agility
  • 21. Thank you Contact information: Simon Ellis Program VP IDC Manufacturing Insights [email protected]
  • 22. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 30Public Please complete session survey Locate Session Click Surveys Button Select Breakout Survey Rate Session