Digital marketing is the promotion of brands online using digital technologies to connect with potential customers. It includes social media, web advertising, email, text messages, and more. Digital marketing allows for bidirectional communication and global reach. Campaigns can be developed and changed faster online. Modern digital consumers are informed by technology and use it to research products before shopping. Effective digital marketing strategies help drive growth by expanding customer engagement across competitive online channels. Creating the best strategy involves researching the market, knowing the audience, testing different tools and channels, and having sales funnels in place. Emerging best practices include chatbots, voice search, personalization, video, social commerce, and privacy marketing.
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