Digital-Civility-2020-Global-Report.pptx
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The document reports on a study of digital civility conducted across 25 countries in 2019. Some key findings include: - Over half of respondents rated the current state of online civility as bad and did not foresee major improvements in the coming year, though they were more optimistic about the decade ahead. - The "Digital Civility Index" measuring online civility increased 4 points to 70%, with 15 countries seeing their worst scores since 2016. - Risks of unwanted contact, hoaxes/scams, unwanted sexting, and being treated meanfully increased, as did the pain, anxiety and consequences associated with them. - Politics was cited as the top driver of online incivility
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Family & Friends (100 = Family & Friends average)
Sources of risks: Family & Friends vs. Strangers
Sources of risks: Friends & family were
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Uncivil interactions related to DCI vs. Politics
Uncivil interactions related to Politics was
highest in BR, HU, AR, CO & SA
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![Online risk definitions
Unwanted Contact: Being
personally contacted (by phone or
in person) by someone who
obtained your information online
but without inviting them to contact
you.
Hoaxes, Scams & Frauds The
spreading of false rumors (e.g.,
chain letters), criminal attempts to
obtain personal information often
for monetary gain (e.g., phishing
scams), malicious emails disguised
as someone you know (e.g. virus).]
Hate Speech: speech that attacks
a person or group based on
gender, ethnic origin, religion, race,
disability, or sexual orientation.
Treated Mean: Words or
messages sent to another person
online that are unkind, unfair or
malicious.]
Trolling: A deliberate act to make
someone mad or angry using
online or social media comments in
a clever, but deceitful manner.
Misogyny : An expression or
demonstration of dislike, contempt
for, or ingrained prejudice against
women
Online harassment: Threats or
other offensive behavior (not
sexual solicitation) sent online or
posted online for others to see.
Microaggression: Casual insults
made towards any marginalized
group in society (e.g., religious or
ethnic minorities, women, LGBT,
people with disabilities, etc…).
Cyberbullying: When the Internet,
phones or other devices are used
to send or post text, images, or
video intended to hurt, embarrass
or intimidate another person.
Unwanted Sexting Received:
Received unwanted sexually
explicit messages and imagery.
Sexual solicitation: A person who
requests to engage in sexual
activities or sexual talk or to give
personal sexual information that is
unwanted.
Unwanted Sexting Sent: I sent
unwanted sexually explicit
messages and imagery.
Discrimination : A person who is
discriminated against or excluded
based on gender, ethnic origin,
religion, race, disability, or sexual
orientation
Terrorism recruiting: An attempt
by a terrorist or terrorist
organization to recruit a person for
the purposes of causing harm.
Swatting: The act of deceiving
emergency services (e.g., police,
fire, medical) into sending an
emergency response based on the
false report of an ongoing critical
incident or crime.
Sextortion: When someone threatens to
distribute your private and sensitive material
if you don’t provide them images of a sexual
nature, sexual favors, or money. The
perpetrator may also threaten to harm your
friends or relatives by using information they
have obtained from your electronic devices
unless you comply with their demands.
Doxing: The process of collecting
and distributing or posting
information about a person (e.g.,
name, age, email, address, phone
number, photographs, etc.) without
their permission.
Damage to Personal reputation:
Damage or destruction to the
image created of you through
PERSONAL information you or
others shared online in blogs,
postings, pictures, tweets, videos,
etc.
Damage to Professional/Work
reputation: Damage or destruction
to the image created of you
through work information you or
others shared online in blogs,
postings, pictures, tweets, videos,
etc.
Revenge pornography: A sexually
explicit portrayal of one or more
people distributed without their
consent.
Unwanted sexual attention:
unwelcomed sexually oriented
teasing, joking or flirting online or
via electronic means
44](https://image.slidesharecdn.com/digital-civility-2020-global-report-230404035305-e1f3630a/85/Digital-Civility-2020-Global-Report-pptx-44-320.jpg)
Digital-Civility-2020-Global-Report.pptx
- 1. Civility, Safety & Interaction Online February 2020 1
- 2. Study Methodology The 2019 report is based on the views of 12,520 adults and teens questioned across 25 countries 2 Adults 18-74, Teens 13-17 14-minute Web survey Interviews conducted May 1-31, 2019 Argentina 502 Belgium 501 Brazil 502 Canada 500 Chile 503 Colombia 502 France 502 Germany 501 Hungary 500 India 502 Indonesia 501 Ireland 500 Italy 500 Malaysia 500 Mexico 500 Netherlands 504 Peru 500 Poland 500 Russia 500 Singapore 500 South Africa 500 Turkey 500 United Kingdom 500 United States 500 Vietnam 500 Countries in Bold new in 2019
- 3. 3 42,000+ Interviews since 2016 3 14 Countries 17 Online Risks 2016 23Countries 20 Online Risks 2017 22 Countries 21 Online Risks 2018 25 Countries 21 Online Risks 2019
- 4. Key Research Questions 4 Core Trends Digital Civility Index Sources of online risk Pain caused by online risks Consequences & Actions taken Know where to find help New questions Current & future state of digital civility Consumer’s aspirations for digital civility Topics that generate uncivil behavior The number of times a risk has occurred
- 5. People hold a pessimistic view on the state of digital civility. More than half of respondents rated the current state of online civility as bad and did not foresee major improvements in the coming year. Respondents were more optimistic when asked about the prospects for civility improving in the decade ahead. The Rising Tide of Incivility Pessimism and Hope The Digital Civility Index increased 4-points to 70%. About half of the twenty-five country DCI scores rose significantly, with fifteen countries registering their worst DCI since the study began in 2016. Many countries in the study have seen a rise of populist movements or politicians who employ incendiary rhetoric, fueling confrontational discourse that extends into the online world. Nearly four in ten adults said politics was at the center of rude, uncivil or abusive interactions online. Harm from online risks rose. The pain, anxiety and real-world consequences associated with risks accelerated in 2019. There has been a global decline in people taking positive actions including elements of the Digital Civility Challenge. Hope and expectations that Technology can help. Half of respondents believe technology and social media companies will create tools and policies that encourage respectful and civil behavior. Respondents have an expectation that technology will give them ways to better protect their personal information and privacy in the future. A desire for a more civil online world. Users hoped that the online world of the 2020’s would be characterized by respect and safety, along with freedom and civility.
- 7. 7 Add your text here Digital Civility Index Top 5, Bottom 5 countries ranked by DCI 65% 68% 66% 70% 2016 2017 2018 2019 Global DCI Top Risks 2019 Unwanted contact Hoaxes, frauds & scams Unwanted sexting Treated mean Trolling 5. U.S.A, 60% 1. U.K., 52% 2. Netherlands, 56% 3. Germany, 58% 4. Malaysia, 59% 25. South Africa, 83% 22. Russia, 79% 23. Colombia, 80% 24. Peru, 81% 21. Vietnam, 78% Adjusted for YOY country lineup differences 7
- 8. 8 4. U.S.A, 60%, +9 Add your text here Digital Civility Index Biggest moves of 2019 65% 68% 66% 70% 2016 2017 2018 2019 Global DCI 3. Belgium, 66%, +9 2. France, 62%, +10 1. India, 71%, +12 Top Risks 2019 Unwanted contact Hoaxes, frauds & scams Unwanted sexting Treated mean Trolling 5. Colombia, 80%, +8 6. Vietnam, 78%, +7 2017-2019 adjusted for YOY country lineup differences 8
- 9. 43% 40% 28% 29% 16% 18% 10% 15% 6% 7% 1% 2% 2016 2017* 2018* 2019* Unwanted contact Hoaxes, scams & frauds Discrimination Misogyny Terrorism recruiting Hate speech 22% 24% 21% 20% 17% 18% 13% 14% 9% 12% 3% 4% 2016 2017* 2018* 2019* Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Intrusive & Behavioral Risk Trends Intrusive, +2 YOY Treated mean Trolling Microaggression Cyberbullying Swatting Online harassment Behavioral,+5 YOY * Adjusted for YOY country lineup differences 9
- 10. 24% 26% 16% 18% 14% 14% 3% 4% 2016 2017* 2018* 2019* 9% 11% 9% 12% 4% 6% 2016 2017* 2018* 2019* Unwanted Sexting Unwanted sexual attention Sexual solicitation Sextortion ”Revenge porn” Damage to personal rep Damage to work rep Doxing Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Sexual & Reputational Risk Trends Sexual, +3 YOY Reputational, +3 YOY * Adjusted for YOY country lineup differences 10
- 11. Risks happened more recently 29% 40% Risk happened in the past week/month (Any risk) Q6: When was the last time these events happened to you 11% 10% 12% 22% 20% 28% 2017 2018 2019 Past Month Past Week Base: Total sample 11
- 12. Three in four experienced risks repeatedly (two times or more) 29% 25% 40% 39% 38% 40% 41% 38% 43% 42% 41% 38% 47% 42% 47% 47% 53% 54% 58% 56% 64% 66% 62% 21% 20% 22% 22% 21% 22% 25% 20% 23% 24% 27% 20% 25% 22% 23% 25% 24% 22% 25% 21% 19% 24% 55% 40% 40% 40% 39% 37% 37% 37% 36% 35% 35% 34% 33% 31% 30% 22% 22% 20% 19% 15% 14% 14% Any Risk Unwanted sexual attention Sexual solicitation Unwanted contact Unwanted Sexting Received Online harassment Hate speech Unwanted Sexting Sent Discrimination Hoaxes, scams, frauds Treated Mean Misogyny Cyberbullying Microaggression Trolling Sextortion Damage to Personal rep Damage to work rep Revenge pornography Doxing Terrorism recruiting Swatting 1x 2x 3x + 75% Experienced a risk 2 or more times (Any risk) Q5.2A: How many times did you experience these risks Sexual risks 12
- 13. Risks are a bigger problem Q2_014: How big a problem are <insert risk> online? How big a problem is… Big problem Small problem Not a problem 49% 63% 42% 33% 9% 5% 2018 2019 Unwanted contact 73% 80% 23% 17% 4% 2% 2018 2019 Hoaxes, scams & frauds 63% 71% 30% 25% 7% 5% 2018 2019 Behavioral 73% 79% 22% 18% 5% 3% 2018 2019 Sexual 13
- 14. Suffered pain from online risks is up 8 points No pain Mild pain Moderate pain Severe pain 8% (-8 YOY) 24% (-5 YOY) 31% (+4 YOY) 37% (+9 YOY) 92% Q5.1: How much emotional, psychological or physical pain did you suffer because of <insert risk> 14
- 15. The five most painful online risks (% suffered moderate or severe pain, minimum 5% risk incidence) Damage to personal reputation +6 Damage to professional reputation +6 Cyberbullying +6 Misogyny +15 Discrimination +5 80 77 74 71 71 YOY p Q5.1: How much emotional, psychological or physical pain did you suffer because of <insert risk> 15
- 16. Worry that risks will happen again is up 8 points 64% 52% 64% 2018 2019 Extremely, very or somewhat worried Q5.7: How much do you worry about this happening to you again Base: experienced risk 16
- 17. Topics that drive the most incivility Q2B: Thinking about your online interactions, which topics have generated the most rude, uncivil or abusive behavior? Politics 31% Physical appearance 31% Sexual orientation 30% Religion 26% Race 25% 17
- 18. Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Risks from family & friends edged higher 37% 37% 39% 25% 26% 27% 19% 21% 23% 9% 9% 13% 20% 21% 4% 8% 9% 2017 2018 2019 Family Friends Co-workers, colleagues Aquaintances Know online only Strangers 18
- 19. Familiarity with the perpetrator is associated with more risk & consequences Q5: Have you ever met the person(s) in real life who treated you in an unsafe or uncivil manner when you were online? ? 51% 53% 48% 48% 49% 47% 52% 52% 2016 2017 2018 2019 Nearly half had met the perpetrator in real life 2.6 4.1 5.3 5.3 2.0 2.4 3.0 3.0 2016 2017 2018 2019 Number of risks is higher for those who met the perpetrator 85% 88% 88% 56% 67% 70% 2017 2018 2019 Consequences are higher for those who met the perpetrator Met Not met Met Not met 19 Met Not met
- 20. Three in four experienced a consequence 76% Experienced a consequence +6 YOY (Any consequence) Q9: Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly 23% 39% 25% 14% 24% 7% 14% 3% 13% 5% 9% 11% 15% 2017 2018 2019 7 biggest changes Lost money Less likely to participate in social media, blogs & forums Personal reputation was damaged Intentionally spent less time at school Quit my job Was physically harmed offline Had thoughts of suicide 20
- 21. 30% 28% 29% 21% 22% 19% 19% 16% 14% 40% 35% 39% 34% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 2017 2018 2019 7 biggest changes since 2017 Many actions were taken less often 91% Actions taken +1 YOY (Any action taken) Q9: Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly I stood up for myself Reduced the personal information I share online I used tighter privacy settings on social media I paused before replying to someone I disagreed with I showed respect for other people's point of view I treated the other person with dignity and respect I defended someone who was treated unsafe or uncivil Bold = digital civility challenge items 21
- 22. 22 25% 24% 25% 25% 40% 38% 36% 36% 35% 39% 39% 39% Slightly more pessimistic for the coming year Q2019.1.2: A year from now, do you expect the state of online civility in your country to be: Perceptions about Digital Civility: Present & Future People are contacted online without their permission or consent People are bullied, harassed or abused online People experience unwanted relationship requests or sexual advances online People’s personal or work reputation is attacked and or damaged online Better Same Worse 12% 12% 11% 9% 41% 37% 39% 31% 46% 51% 51% 60% Digital civility was rated poorly today Q2019.1.1: What would you say is the current state of digital civility in your country regarding Good Neutral Bad
- 23. 23 33% 33% 34% 50% 50% 36% 30% 33% 21% 17% 31% 37% 34% 29% 33% Expectations for the 2020’s Q12F: Next year will begin the new decade of the 2020s. Thinking ahead to the 2020s, do you expect… A longer time horizon gives rise to greater optimism Better Worse Same The number of women who experience sexual harassment or abuse online will be... Your ability to protect your personal information and privacy online will be... The number of teens who are bullied, harassed or abused online will be... Online discussions about local, national or international politics will be... Technology and social media companies' tools and policies to encourage respectful and civil behavior while punishing bad behavior will be... Technology can help encourage civil behavior
- 24. 24 66% 57% 33% 32% 26% 21% 15% 15% 12% 11% 11% Respect Safety Freedom Civility Kindness Empathy Well-being Inclusivity Health Compassion Curiosity Q12G: Which three words best describe what you hope will come to define online experiences and interactions during the next decade? Aspirations for the next decade Foundational values for online behavior
- 25. Finding & getting help is becoming easier 46% 48% 50% 2017 2018 2019 Confidence in handling risks inches higher… Extremely/very confident 45% 49% 52% 56% 60% 65% 33% 37% 39% 2017 2018 2019 …while knowing where to find help continues to rise… Yes Teens Adults 27% 27% 32% 36% 39% 43% 19% 23% 21% 2017 2018 2019 …And getting the help you needed became easier Easy to get Teens Adults Q10: How confident are you in your ability to manage uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? 25
- 26. Audiences
- 27. 66% 70% 66% 48% 77% Experienced a risk Asked parents for help Moderate- Unbearable pain Suffered a consequence Worry risk will happen again Profile of Teens YOY p +12 +7 +11 +3 +6 27
- 28. Digital Civility Index Access bank & credit card accounts Buy products online Timely download of software updates* Share email in exchange for content Download movies, music, videos Regularly change passwords* Use Torrent sites 72 66 73 74 51 53 66 70 65 71 % Almost always, often 7 3 48 52 77 39 Digital Civility Index (%) Current digital civility (Avg.% bad ) Risks are a big problem (Avg. %) Pain (% moderate-unbearable) Worry (% somewhat-extremely worried) Consequences (% any) Confidence in handling risks (% yes) Know where to find help (% Yes) Finding help is hard (% somewhat- extremely difficult) Adults Teens 75 65 44 41 28 Teens better at finding help vs. Adults
- 29. 29 Digital Civility Index Access bank & credit card accounts Buy products online Timely download of software updates* Share email in exchange for content Download movies, music, videos Regularly change passwords* Use Torrent sites 45 7 3 74 75 40 Digital Civility Index (%) Current digital civility (Avg.% bad ) Risks are a big problem (Avg. %) Pain (% moderate-unbearable) Worry (% somewhat-extremely worried) Consequences (% any) Confidence in handling risks (% yes) Finding help is hard (% somewhat- extremely difficult) KEY 50 42 29 Teen girls Teen boys Teen girls feel more at risk than Teen boys 66 66 55 71 76 68 73 69 64 51
- 30. Teens asking parents for help continued to grow Q10: How confident are you in your ability to manage uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? 10% 48% 9% 30% 2017 2018 2019 Teens more likely to ask for help Asked an adult for help Asked my parents for help 59% 65% 16% 15% 24% 20% 2017 2018 2019 Two-thirds know where to find help 40% 41% 37% 44% 22% 15% 2017 2018 2019 And it’s easier to get help Yes No Unsure Difficult Easy Didn’t seek help 30
- 31. The best role models are Parents & Teachers 80 49 22 17 15 Parents Teachers Other adults Athletes Famous people Base: Teens. Q12.2: A role model is a person who serves as an example and influences others. Thinking about your own life, which of the following are good role models who display civil and respectful behavior online? 31
- 32. Many Teens are troubled when their parents post about them on social media 42% Teens who reported having a problem Q12.3: Do you have any problems with your parents posting pictures, videos or news about you online without your knowledge or permission that other people might see 11% 14% 17% 30% 28% 2019 Big problem Medium problem Small problem Not a problem Parents never posted about me without my knowledge or permission A problem 32
- 33. 33 Digital Civility Index Access bank & credit card accounts Buy products online Timely download of software updates* Share email in exchange for content Download movies, music, videos Regularly change passwords* Use Torrent sites 77 66 44 56 48 66 76 51 74 7 3 73 80 68 30 Digital Civility Index (%) Current digital civility (Avg.% bad ) Risks are a big problem (Avg. %) Pain (% moderate-unbearable) Worry (% somewhat-extremely worried) Consequences (% any) Confidence in handling risks (% yes) Finding help is hard (% somewhat- extremely difficult) KEY 49 54 53 33 Boomers Gen X Millennials Gen Z Millennials are the most at risk adult group
- 34. 34 Digital Civility Index Access bank & credit card accounts Buy products online Timely download of software updates* Share email in exchange for content Download movies, music, videos Regularly change passwords* Use Torrent sites 70 70 49 55 45 69 77 65 71 7 3 75 77 67 42 Digital Civility Index (%) Current digital civility (Avg.% bad ) Risks are a big problem (Avg. %) Pain (% moderate-unbearable) Worry (% somewhat-extremely worried) Consequences (% any) Confidence in handling risks (% yes) Finding help is hard (% somewhat- extremely difficult) KEY 61 54 44 34 Female Male Women feel more at risk than Men
- 35. Geography
- 36. 2019 DCI by Country 36 52 56 58 59 60 60 62 63 66 66 67 70 71 72 72 73 75 75 76 77 78 79 80 81 83 50 57 58 51 60 52 63 56 62 68 59 70 71 69 75 74 72 71 72 72 76 78 UK NE DE MY US CA FR SG BE IT ID IE IN PL BR TU MX CL AR HU VN RU CO PE SA 2019 2018 Largest increases YOY
- 37. Global hot spots for Intrusive risks Global Intrusive risk average = 58% 4. Hungary – 69% 37 2. Peru – 71% 3. Russia – 70% 1. South Africa – 72% 5. Colombia – 68% 6. Vietnam – 68% 7. Chile – 67% 8. Argentina – 65% 9. Brazil – 59% 10. Poland – 59%
- 38. Global hot spots for Behavioral risks Global Behavioral risk average = 45% 3. Hungary – 57% 38 7. Peru – 47% 1. Russia – 61% 2. South Africa – 58% 4. Vietnam – 56% 5. Turkey – 55% 8. Ireland – 46% 10. Colombia – 59% 6. Poland – 49% 9. India – 45%
- 39. Global hot spots for Sexual risks Global Sexual risk average = 37% 10. Hungary – 40% 39 1. Peru – 56% 4. South Africa – 47% 3. Colombia – 52% 2. Vietnam – 53% 6. Chile – 45% 7. Argentina – 44% 5. Mexico – 46% 8. Indonesia – 42% 9. Brazil – 41%
- 40. Global hot spots for Reputational risks Global Reputational risk average = 21% 2. Hungary – 31% 40 3. Peru – 29% 5. India – 28% 4. South Africa – 29% 9. Colombia – 23% 1. Vietnam – 40% 7. Chile – 25% 8. Indonesia – 25% 10. Poland – 22% 6.Turkey – 26%
- 41. [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] 0 20 40 60 80 100 120 140 160 180 0 20 40 60 80 100 120 140 160 180 Strangers (100 = Strangers average) Family & Friends (100 = Family & Friends average) Sources of risks: Family & Friends vs. Strangers Sources of risks: Friends & family were highest in Latam countries, except for Brazil 41 Strangers (above average) Family & Friends (above average)
- 42. [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] 0 20 40 60 80 100 120 140 160 180 70 80 90 100 110 120 130 Politics (100 = Politics average) DCI (100 = DCI average) Uncivil interactions related to DCI vs. Politics Uncivil interactions related to Politics was highest in BR, HU, AR, CO & SA 42 Politics (above average) DCI (above average)
- 43. Appendix
- 44. Online risk definitions Unwanted Contact: Being personally contacted (by phone or in person) by someone who obtained your information online but without inviting them to contact you. Hoaxes, Scams & Frauds The spreading of false rumors (e.g., chain letters), criminal attempts to obtain personal information often for monetary gain (e.g., phishing scams), malicious emails disguised as someone you know (e.g. virus).] Hate Speech: speech that attacks a person or group based on gender, ethnic origin, religion, race, disability, or sexual orientation. Treated Mean: Words or messages sent to another person online that are unkind, unfair or malicious.] Trolling: A deliberate act to make someone mad or angry using online or social media comments in a clever, but deceitful manner. Misogyny : An expression or demonstration of dislike, contempt for, or ingrained prejudice against women Online harassment: Threats or other offensive behavior (not sexual solicitation) sent online or posted online for others to see. Microaggression: Casual insults made towards any marginalized group in society (e.g., religious or ethnic minorities, women, LGBT, people with disabilities, etc…). Cyberbullying: When the Internet, phones or other devices are used to send or post text, images, or video intended to hurt, embarrass or intimidate another person. Unwanted Sexting Received: Received unwanted sexually explicit messages and imagery. Sexual solicitation: A person who requests to engage in sexual activities or sexual talk or to give personal sexual information that is unwanted. Unwanted Sexting Sent: I sent unwanted sexually explicit messages and imagery. Discrimination : A person who is discriminated against or excluded based on gender, ethnic origin, religion, race, disability, or sexual orientation Terrorism recruiting: An attempt by a terrorist or terrorist organization to recruit a person for the purposes of causing harm. Swatting: The act of deceiving emergency services (e.g., police, fire, medical) into sending an emergency response based on the false report of an ongoing critical incident or crime. Sextortion: When someone threatens to distribute your private and sensitive material if you don’t provide them images of a sexual nature, sexual favors, or money. The perpetrator may also threaten to harm your friends or relatives by using information they have obtained from your electronic devices unless you comply with their demands. Doxing: The process of collecting and distributing or posting information about a person (e.g., name, age, email, address, phone number, photographs, etc.) without their permission. Damage to Personal reputation: Damage or destruction to the image created of you through PERSONAL information you or others shared online in blogs, postings, pictures, tweets, videos, etc. Damage to Professional/Work reputation: Damage or destruction to the image created of you through work information you or others shared online in blogs, postings, pictures, tweets, videos, etc. Revenge pornography: A sexually explicit portrayal of one or more people distributed without their consent. Unwanted sexual attention: unwelcomed sexually oriented teasing, joking or flirting online or via electronic means 44
- 45. Key metrics by Country 45 Key metrics AR BE BR CA CL CO FR DE HU IN ID IE IT MY MX NE PE PL RU SG SA TU UK US VT DCI 76% 66% 72% 60% 75% 80% 62% 58% 77% 71% 67% 70% 66% 59% 75% 56% 81% 72% 79% 63% 83% 73% 52% 60% 78% Intrusive 65% 57% 59% 48% 67% 68% 53% 43% 69% 58% 57% 58% 57% 41% 64% 39% 71% 59% 70% 52% 72% 57% 39% 44% 68% Behavioral 48% 34% 48% 37% 45% 45% 35% 37% 57% 45% 34% 46% 29% 44% 41% 37% 47% 49% 61% 35% 58% 55% 34% 42% 56% Sexual 44% 35% 41% 23% 45% 52% 26% 34% 40% 37% 42% 34% 30% 30% 46% 27% 56% 35% 27% 30% 47% 35% 18% 28% 53% Reputational 21% 16% 20% 14% 25% 23% 14% 13% 31% 28% 25% 20% 16% 20% 18% 12% 29% 22% 22% 18% 29% 26% 12% 16% 40% Pain (4-10)* 69% 64% 70% 61% 65% 69% 60% 55% 58% 87% 73% 65% 65% 80% 73% 65% 65% 67% 60% 68% 76% 68% 58% 66% 80% Worry* 58% 52% 86% 49% 60% 63% 52% 50% 48% 80% 85% 56% 55% 76% 71% 50% 64% 61% 70% 58% 71% 66% 48% 59% 83% Met in real life 58% 37% 49% 38% 56% 60% 27% 36% 44% 45% 50% 53% 33% 49% 60% 45% 53% 49% 65% 34% 47% 44% 44% 45% 77% Consequences 75% 77% 80% 72% 74% 76% 73% 71% 82% 79% 79% 74% 79% 76% 77% 69% 77% 75% 75% 68% 83% 83% 68% 72% 83% Actions taken 93% 84% 94% 82% 95% 96% 81% 86% 93% 94% 97% 89% 92% 94% 96% 80% 96% 87% 90% 88% 95% 91% 82% 87% 98% Past week/month* 32% 25% 31% 27% 20% 31% 24% 22% 36% 49% 44% 26% 22% 31% 36% 17% 25% 32% 34% 30% 46% 30% 23% 31% 62% Pain – moderate to unbearable pain Worry – Extremely, very, somewhat worried the risk will happen again Past week/month – when the most recent risk happened
- 46. Key metrics by Demographics 46 Key metrics Age Gender Adults Teens Generation Adult Teens Male Female Male Female Male Female 13-17 18-34 35-49 50+ DCI 72% 66% 69% 69% 73% 72% 66% 66% 66% 77% 70% 67% Intrusive 61% 53% 57% 57% 61% 61% 53% 54% 53% 65% 59% 58% Behavioral 42% 45% 44% 44% 42% 42% 46% 45% 45% 52% 42% 28% Sexual 41% 32% 36% 38% 40% 41% 31% 34% 32% 46% 41% 33% Reputational 23% 19% 22% 21% 24% 22% 19% 20% 19% 27% 24% 15% Pain (4-10)* 66% 70% 65% 71% 62% 69% 68% 73% 70% 74% 65% 51% Worry* 61% 66% 61% 67% 57% 65% 64% 69% 66% 68% 61% 49% Met in real life 45% 52% 47% 50% 44% 46% 51% 54% 52% 56% 42% 30% Consequences 77% 75% 75% 77% 76% 79% 74% 75% 75% 80% 77% 73% Actions taken 88% 94% 90% 92% 87% 89% 94% 95% 94% 91% 87% 82% Past week/month* 29% 34% 33% 30% 31% 27% 35% 33% 34% 35% 27% 22% Pain – moderate to unbearable pain Worry – Extremely, very, somewhat worried the risk will happen again Past week/month – when the most recent risk happened
- 47. 23% 30% 22% 24% 38% 38% 30% 29% 25% 24% Politics drives the most Adult incivility, physical appearance for Teens Politics Religion Race Physical Appearance Sexual Orientation 47 Adults Teens Q2B Thinking about your online interactions, which topics have generated the most rude, uncivil or abusive behavior?
- 48. Places that drive the most incivility Gaming sites Social media Media sharing sites Discussion forums Anonymous social media 66% 27% 24% 23% 20% Q5_2B: Which places where people interact online have you experienced rude, uncivil or abusive behavior 48
- 49. People hope for more Respect & Safety 64% 55% 32% 36% 25% 20% 16% 13% 13% 68% 59% 32% 31% 27% 22% 14% 11% 10% Respect Civility Freedom Kindness Empathy Well-being Health Curiosity Safety Q12G: Which three words best describe what you hope will come to define online experiences and interactions during the next decade? 49
- 50. Teens higher on Kindness & Safety 67% 56% 33% 33% 25% 22% 14% 11% 11% 65% 58% 30% 34% 28% 20% 16% 12% 12% Respect Civility Freedom Kindness Empathy Well-being Health Curiosity Safety Q12G: Which three words best describe what you hope will come to define online experiences and interactions during the next decade? 50 Adults Teens