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Donegal Isd Tony Kieran
The Donegal Integrated Service Delivery Project aimed to deliver seamless, quality public services through integrated service delivery and a choice of access channels. The project developed public service centers that co-located agencies to provide a single point of access for customers. Research found current deficiencies in data sharing and systems integration between agencies that caused duplication of effort. The project has progressed from co-locating agencies to better coordinating services and is working towards fully integrating services around customer needs. Success requires continued focus on the customer experience, interagency collaboration, and a supporting national framework.
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