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Dornelle Reid's Final ResumeSG
- 1. Dornelle Y. Reid 973.991.7010 [email protected] Summary Strong managerial experience in the banking and finance industry, obtaining an above average rate of increase within 20+ years of experience. Exemplary interpersonal leadership skills resulting in high team morale and goals being met consistentently. Goal: To obtain a challenging position in a well-established organization that leverages my exceptional skills in client engagement and resource management. WORK EXPERIENCE PNC Bank, Union, NJ Assistant VP Branch Manager Jan. 2014-June 2016 • Responsible for all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a range of eco-system partners. Drives revenue and loyalty through proactive interactions with clients. • Leads, coaches and executes a proactive client experience within a professional environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. • Leads branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. • Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Ensures employees achieve the performance and activity expectations. Leads the performance management process for all direct reports. • Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Branch Sales & Service Associate • Identify the financial needs of everyday customers; crossed trained to process teller transactions. • Recommend PNC products and services to meet the needs of existing and potential customers and to enhance the customer’s Financial Well Being • Utilize the sales experience, product and procedural knowledge, and willingness to consultatively guide customer issues. • Use technology to enhance the customer service experience day to day. Regions Bank, Carrollton, GA Financial Service Specialist Nov. 2010-Nov. 2013 • Cross sell banking products and services to provide multi services for customers and make the necessary referrals as required. • Engaged customers in conversation regarding their current and future financial needs • Implement Regions best practices at all times to ensure that customers are well equipped and knowledgeable of their financial needs
- 2. TD Bank, Newark, NJ Customer Service Supervisor Nov. 2009 - Nov. 2010 • Received Manager’s delegation to supervise teller and platform activities. • Provided ongoing coaching and guiding principles to ensure effective and efficient Customer Service. • Contributed in quality improvement of Customer experience. • Coached team members to ensure resolution of customer problems. • Provided exceptional services to customer while meeting their needs and concerns. • Interview loan applicants and provided the necessary documentation; provided services to open accounts • Supervised and monitor schedule to maintain appropriate staffing levels during shift changes. • Developed and managed team for recruiting and training needs • The Bank at Work Captain; responsible for acquiring and developing new business opportunities with various companies. • Responsible for developing new business prospects and retaining existing clientele. • Input and assess customers’ needs within a required time period and dispatched when necessary. Citibank, N.A., New York, NY Manager/Financial Analyst Jan. 2002 - Dec. 2005 • Managed 10 employees to ensure high team morale and output, evaluates and counsel clients on financial problems • Coached employees in the sales process to increase client retention and acquisition • Implemented the sales module to maximize cross-selling opportunities and deepen client relationship • Supported and incorporated core banking products and initiatives into the sales process Manager/Lending Consultant Jan. 2006 - Sep. 2006 • Managed Three (3) Financial Centers while inputting loan applications and servicing client accounts • Provided professional Consultation and education to perspective clients on mortgage products and services • Interviewed applicants and request specified information and documents for loan application • Developed and maintains business relationships with realtors, developers and various businesses • Conducted mortgage seminars and focus groups educating clients and Staff on business development Education Hunter College, New York, NY 1994-2000 Bachelor of Arts ~ English/Political Science Liberty University 2013 - present Masters of Arts in Theological Studies References are available upon request