Erica Cleveland worked as the director of the Maintenance of Certification program at the American Board of Neurological Surgery from 2005 to 2011. She played a key role in educating neurosurgeons about the recertification process and helped administer the new program through written materials, online instructions, and meetings. While neurosurgeons can be demanding, Erica excelled at customer service and paying close attention to details and logistics. Outside of work, Erica balances her responsibilities to her family, musical career as a guitarist and vocalist, and other commitments with dedication and enthusiasm. The author strongly recommends Erica for future positions based on her valuable skills and experience.