DTS Services
- 2. Diagnostics Technical Support • Founded in 2007 • Specialization in small and midsized businesses • Deep understanding of IT networks • We Personalize I.T.
- 3. Our Solution – Overview • Allows us to do better business with you and save you money o 24 x 7 Monitoring o Alerting o Reporting
- 4. Our Enhanced Program • Deep network monitoring • Immediate alerting Monitoring & Alerting • Automated network scanning and asset discovery • Asset inventory and warranty management Asset Management • Baseline security scanning to detect security holes • Remote monitoring of antivirus and backup verification Security Assurance • Basic automated scripting to maintain asset health • Comprehensive server health reports Preventative Maintenance • Comprehensive automated reporting (scheduled daily, weekly, monthly, quarterly, on-demand)Reporting • Detailed needs assessment • Setting objectives and planning for improvement Quarterly Business Reviews
- 5. 24x7 Monitoring, Alerting and Reporting • 24 x 7 x 365 monitoring of your entire environment • Immediate alerting when issues arise • Long-term trend analysis and best practices solutions • Best Engineer for the IT challenge • Detailed monthly reporting
- 6. 24x7 Monitoring, Alerting and Reporting BENEFITS TO YOU: • 24 x 7 Monitoring and Alerting Issues will be identified much faster and addressed proactively. With rapid resolution and problem prevention, we will substantially reduce the costs associated with downtime (lost productivity, lost opportunities and service costs) • Monthly Reporting You’ll know exactly what’s going on in your network You’ll know about pending problems and be able to plan accordingly
- 7. Centralized web-based dashboard Website Monitoring Alerts Server Health Report • Network and device availability • Alerts and pre-failure indicators • Immediate alerting and monthly reporting 24x7 Monitoring
- 8. Site Security Report • Comprehensive summary of all security patches applied • Complete summary of all MBSA scans performed • Summary of work required to improve site security Site Performance Report • Identifies most heavily-stressed devices at a site • Highlights devices that may require immediate review Site Hardware Summary Report • Complete overview of your network and its diversity of equipment • Easy identification of obsolete hardware that decreases employee productivity Initial Network Assessment
- 9. • Automatic discovery of new assets • Scans can include anything with an IP address, including: – Desktops – Laptops – Servers – Network devices such as routers and switches – Network-attached devices such as printers, fax, scanners, VoIP phones – Websites (internal and external) – Virtual, cloud and SaaS resources Scans are run on a predefined schedule Detailed Network Scans
- 10. • Standardized monitoring of your entire network • 24 x 7 alerting based on what is important for you and your business Monitoring All Your Assets
- 11. Asset Tracking and Reporting • Initial network assessment • Asset inventory management • Detailed network scans • Warranty and end-of-life tracking
- 12. BENEFITS TO YOU: • Asset Inventory Management Accurate, up-to-date, effortless asset and warranty tracking for insurance or taxation purposes Protect your network from illegal or unauthorized software Identify out-of-date or unsupported, inefficient hardware • Warranty and End-of-Life Asset Tracking Reduce costs with more effective lifecycle tracking Never pay for maintenance twice! Asset Tracking and Reporting
- 13. Hardware Assets Detailed hardware inventory Warranty tracking Comprehensive monthly reporting Software Assets Complete list of all software patches applied to each system Software detection to identify all unauthorized software installs Detailed inventory of all systems Sub-standard Configurations Baseline Report identifies configurations that require updates Asset scans identify under-performing and under-utilized devices Asset Inventory Management
- 14. Asset Inventory Reports – disaster recovery of mission-critical information Device Attributes Report – up-to-date device warranty information WE’LL MAKE SURE YOU DON’T PAY TWICE FOR HARDWARE MAINTENANCE! Warranty Tracking
- 15. Security Monitoring • Protecting your investment • Protecting your reputation • Ensuring compliance with legislated security regulations: o Sarbanes‐Oxley (Sarbox) o Gramm‐Leach‐Billey (GLBA) and/or Basel II o Payment Card Industry Data Security Standard (PCI‐DSS) o Health Information Portability & Accountability Act (HIPAA) o …everything that is relevant to your industry
- 16. Security Monitoring BENEFITS TO YOU: • Protect Your Assets Reduce the costs of downtime that can result from virus attack or security breaches. Protect client data and your reputation. • Protecting Your Business Achieve compliance to legislated regulations that apply to your business. Increase customer confidence that their data is secure.
- 17. REDUCED RISK • Baseline security scanning to detect security holes • Continuous monitoring for viruses, worms, spam ware and other malware • Automated verification of data back up completion • Identification of any failed back ups Security
- 18. • Controlled environment • Physical security • Disaster management • Availability • Information security • Network security • Network health visibility Reports: Patch Status, Hardware Summary, Device Security, Website Monitoring, Windows Server Health Compliance
- 19. Preventative Maintenance • Saving you money and improving productivity • Extend the longevity of your systems • Enhance employee productivity • Reduce wait times
- 20. Preventative Maintenance BENEFITS TO YOU: • Most problems are solved before you even know they are happening • Lengthen asset life-cycle • Reduce the costs of downtime and emergency repairs • Increase productivity
- 21. Shut down of workstations • Save power costs and reduce greenhouse gases Clean-up of temporary files • Deletes all files in temporary directories Remotely run scandisk • Provides security assurance Settings are automated OR run on a predefined schedule Preventative Maintenance
- 22. Executive Summary Provides an overview of entire site status Website Monitoring Up-to-date information on website reliability Patch Status Summarizes security patches that were applied for targeted devices Server Health Establishes performance baselines and identifies areas of improvement Site Performance Identifies the top most-stressed devices by memory usage and CPU Work Completed Summarizes information on cleared alerts, completed tickets, and scripts run Monthly reviews will help you to understand where, when and how to best invest your IT budget—and control costs. Monthly Reviews
- 23. Quarterly Business Reviews A pre-scheduled meeting every 90 days to review work and services, and to identify any areas of your IT infrastructure that are of concern. 1. Detailed review to refine our understanding of your needs and pain points 2. Review all reports and business processes tied to IT 3. Set objectives for the next quarter and start planning 4. Agree on ways to optimize your current IT investments and ways in which you can reduce costs
- 24. • Reduce costs of downtime (productivity, opportunity & service costs) • Reduce costs with better lifecycle management • Reduce costs of downtime • Increase customer confidence • Reduce costs of downtime and repairs • Optimize every dollar you spend on IT - based on accurate data • Issues will be identified much faster and can be addressed proactively Monitoring & Alerting • Accurate, up-to-date, effortless asset and warranty tracking for insurance or taxation purposes Asset Management • Protect your assets and data • Achieve regulatory complianceSecurity Assurance • Lengthen asset life-cycle • Increase productivity Preventative Maintenance • Know exactly what’s going on with your network • Identify pending issues Reporting • An opportunity to prioritize projects and plan budget Quarterly Business Reviews FEATURE BENEFIT VALUE • Accurate budget forecasting Overview – Benefits and Value
- 25. You Win with Diagnostics Technical Support Reduce your IT costs Reduce your unexpected downtime (and the costs associated with it) Extend the life of your assets Improve your system security Plan, budget, and track more accurately Be empowered to make proactive instead of reactive choices
- 26. Contact Information Contact: David Le Roy Telephone: 847-894-8758 Email: [email protected] www.DTS-Tech.com