E crm

E crm

• 2.
   Customer Relationship Management-philosophy and an effective tool for targeting customer.  It helps a company enjoy long-term relationships with its customers.  Removing communication barrier and delays, reducing the overall marketing cost enhancing effectiveness.  Every organization needs to maintain closer relations with its valuable customer
• 3.
   e-CRMis acronym for Electronic customer relationship Management.  Web-based CRM system is fundamentally less cumbersome and less expensive to implement.  Taking industry overall processing
• 4.
  A significantnumber of e-business managers report reluctance to adopt a CRM business model.  Customer oriented strategy  Customer center view of business  E-Crm strategy is robust and flexible.  Technology offers  CRM require strong leadership skill
• 5.
   Front officesoftware  Back office software
• 6.
   Relationshipbetween customerand supplier  Guiding customer-enable fast and correct response  Keep track the queries and monitor the response
• 7.
  This software comprisestools which work in the background.  Content management  Analytical management
• 8.
   Thisis basicallyused for storing the information.  Content management tools must be updated at regular intervals. • Information on customer behavior and customer profile • Customer segmentation • Information on casual and non-loyal customers • Details about common problems and their solutions
• 9.
   This is a back office tool that can monitor and generate reports • Success rate • Market share • Price realisation • Customer satisfaction • Loyalty tracking • Trends on service calls • Competitor analysis
• 10.
   India islow cost desination in addition offering highly skilled professional.  Increase excutive corporates