EE_Tip_Cards_V4
- 1. Tips on Your New PAY-AS-YOU-GO Plan 1) An EE/T-Mobile/Orange UK or unlocked device is required; no refunds for SIM cards 2) You can call UK landline (01, 02 and 03) and UK mobile (07 except 070); 05, 070, 08, Guernsey, Jersey and Isle of Man calls are extra 3) For Smart Packs, turn off mobile data and GPS before inserting your SIM card; once your phone is back on, send the Smart Pack text before you call, text or turn on data 4) Once your Smart Pack is ordered you’ll receive an “Out of Credit” text; this lets you know the credit you’ve purchased has been used to buy your Smart Pack 5) Smart Packs are prepaid for 30 days, if you use yours up before 30 days, you’ll need to buy a new SIM card and add a new Smart Pack or add a la carte credit to your existing SIM 6) To top-up faster and skip the lines, top up at any ATM with your bank card or at any store displaying a Top Up sign 7) To monitor your usage, download the MyEE, My T-Mobile or Your Orange App, send a free AL or BA text to 150/150/450 or make a free call to 150/150/450 weN ruoY no spiTYLHTNOMeciveD dna nalP 1)krowten ruoy mrifnoc ot saera yalP dna tseR ,kroW ruoy kcehc ll’eWegarevoc nalp EEG4 wen a rof pu ngis uoy erofeb 2;)070 tpecxe 70( elibom KU dna )30 dna 20 ,10( enildnal KU llac nac uoY ) 50,80 ,070artxe era sllac naM fo elsI dna yesreJ ,yesnreuG , )3a gnisu era uoy fICAPot pu ekat nac ti ,rebmun ruoy refsnart ot edocsyad ssenisub 5 ruoy rofMIS wen ruoy no krow lliw rebmun yraropmet wen ruoy ;etelpmoc ot refsnart setelpmoc refsnart eht litnu MIS dlo ruoy no krow lliw rebmun dlo ruoy dna 4ytivitcennoc dna egarevoc erehw stcartnoc wen ot seilppa doirep ffo gnilooc A ) stcartnoc gnitsixe ot segnahc rof ylppa ton seod siht ;snoitatcepxe teem ton od )senil lanoitidda dna sedargpu .g.e( nwonk ydaerla era snoitatcepxe ecivres erehw 5a ,egareva no( riaper rof tuo ti dnes nac ew melborp a spoleved ecived ruoy fI )5 ot 2 ytnarraW s’rerutcafunaM ruoy tlusnoc nac uoy ro )ssecorp keew 6)eht daolnwod ,egasu ruoy rotinom oTEEyM,T yM-eliboMroegnarO ruoYppA ot llac eerf a ekam ro051
- 2. Tips on Sending Your Device for REPAIR 1) Please advise if you have phone insurance or are an EE Business customer 2) If possible, complete a full back-up of your device before sending it for repair; it will be totally erased and all software will be re-installed as part of the process 3) Repairs take an average of 2 to 5 weeks but may take longer depending on the nature of the problem and availability of replacement parts; for speedier service you may wish to consult your Manufacturer’s Warranty and Support Centres 4) Devices with cracked or broken screens and devices determined to have water damage (condensation, humidity or falls into water) will neither be repaired nor replaced and, in most cases, are not covered by your Manufacturer’s Warranty. 5) Loan Phones may be available; a simple Talk & Text phone is free, a Smartphone requires a £60 deposit, refundable upon return of the device and charger 6) Your SIM and network access are still active; regular monthly charges apply 7) Track your repair status at https://repairs.ee.co.uk using your reference number; we’ll call you when your phone is returned to the store weN ruoY no spiTMIS TNEMECALPER ni detavitca eb nac dna ,slevel kcots ot tcejbus ,elbaliava era SMIS tnemecalpeR )1 fo tsoc a ta erots01£,hsur a ni ton er’uoy fi ;)eerf era sMIS erehw egnarO tpecxe( ta enilno MIS tnemecalper eerf a redro nac uoyku.oc.eeot llac eerf a htiw ro051 ruoy tcetorp ot redro ni MIS ruoy ecalper nac ew erofeb DI fo eceip a eriuqer eW )2 duarf morf rebmun enohp dna tnuocca 3)IMIS wen ruoy no etavitca ylluf ot secivres lla rof sruoh 42 ot pu ekat nac t elbadnufer ton era sdrac MIS ;MIS dezis tcerroc eht esoohc uoy erusne esaelP )4 ytluaf eb ot denimreted fi elbaegnahcxe ylno era dna
- 3. Tips on Making a CLONE PHONE Claim 1) A deductible charge, as determined by device, applies per claim 2) You have 30 days from the date of purchase of your new device to apply for Clone Phone insurance from EE 3) Insurance is available for a minimum of 90 days to a maximum of 36 months provided you are insuring an approved device 4) Claims made before 11am will be fulfilled the same day in most cases; claims made before 5pm will be fulfilled the next day in most cases and claims made after 5pm will be fulfilled within 2 business days in most cases 5) Replacements are only sent to the address of the account they’re registered to 6) Your insured device will be replaced with a new, identical device; in the rare event that a replacement is no longer available, you will receive the next available model that is equal to or better than your original device dniF oT erehWPLEH nac ew tub eht ssorca serots EE +006 ruo fo yna ni nac ew erehw pleh ot yppah syawla er’eW :ekil erots ni od ot elba ton era ew sgniht emos era ereht dna ysub yrev teg •seireuq gnillib decnavda troppus •nelots ro tsol sa enohp ruoy galf •.tnuocca ssenisub ruoy htiw pleh :ti tnaw uoy erehw dna nehw pleh gnitteg rof syaw rehto emos era ereH enohP yBeliboM ruoY morf eerFenildnaL a morF EE05107101370005 T-eliboM05154800005 214 egnarOyaP rof 054( 051-sA-uoY-)oG013 79700510 dnabdaorB051693 59700526 ssenisuB051659 00800016 txeT yB LAecnawollA nalP =ABtnuoccA =ecnalaBOLLEHknil daolnwod EEYM = TNIsetar llac eulav MT =REBMUN# enohp =NALPsliated nalp = GNIMAORgnimaor =snalp enilnOenolc /ku.oc.ee.erolpxe-egarevoc enohp-kcolnu gnimaor rekcehc •ctnuocca ruoy esol •gruoy teCAM ro CAPedoc