Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Automation

MICROSOFT AI DAY
Toronto, Canada
September 1, 2023
#MicrosoftAIDay
Elevate Your Microsoft
365 Experience:
The Winning Trio of
Analytics, Automation
& AI

MICROSOFT AI DAY
Toronto, Canada
September 1, 2023
#MicrosoftAIDay
Elevate Your Microsoft
365 Experience:
The Winning Trio of
Analytics, Automation
& AI Humans

My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly

There Is No AI Without Analytics (Computed Data) & Automation
The most exciting AI innovation is one that augments human intelligence.

Microsoft AI Day 2023
#MicrosoftAIDay
Agenda
Navigating This Major Change
Working In The AI Era
Analytics, AI & Automation Scenarios

It is imperative that AI be led and owned by the business. It is too important to be left in
the hands of technologists alone. This is not a linear technology.
The Executive Discussion

AI Is A Major Transformative Technology For Employee Experience
AI change will be measured in years, not decades or generations. It’s a bigger change and faster.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective?
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers

While generative AI developments are the most important today, overall, we are seeing continual
adjustments in predictions for when human or greater than human performance will be achievable.
Innovations In AI Are Continuing
Economic potential of generative AI | McKinsey
With Generative AI predictions
shifted by decades.

We now see a much greater opportunity for near term automation of higher education level impact
and more decision making and collaboration impact potential.
AI’s Recent Innovation Impact Accelerated Automation Potential
Economic potential of generative AI | McKinsey

AI Is Not Going To Take Your Job
People who know how to use AI effectively are going to take your job.

It’s All About Working Better Together
Not against each other, not instead of each other, but together.

It’s All About Working Better Together
Not against each other, not instead of each other, but together.
5x more financial value
out of AI with a focus
on collaboration than
companies who use AI
to only replace people.

Success With AI In Is About Collaborating With AI
For every one automation replacement opportunity inside an organization there are 10+ more AI
collaboration opportunities. Collaboration with AI can be hard, but it results in the best outcomes.
:

AI Is About Using Computed Data (Analytics) To Automate
When we collaborate with AI what it really means is how can we automate around the human
capability so that the human remains valuable and can do more and at a higher quality level.

AI Today Is Both Exhilarating & Terrifying
The stakes in early days with AI are lower. So it’s important to embrace and learn sooner.
Image Source: Thomas Friedman, 2017

AI is changing how we work, but if we
embrace it sooner, and focus on
collaborating with AI we will be better
off and so will our organizations.
#MicrosoftAIDay

#MicrosoftAIDay
Agenda
Collaborate With AI & Sooner Is Better Than Later
Working In The AI Era

The results are clear, but the pace is also accelerating. Programming is the most mature of
these 3 sample workloads, but with Copilot we are seeing already significant improvement.
The Results So Far…
Study 1: Erik Brynjolfsson, Danielle Li, and
Lindsey R. Raymond. Generative AI at
Work.
Study 2: Shakked Noy and Whitney Zhang
(2023): Experimental Evidence on the
Productivity Effects of Generative Artificial
Intelligence.
Study 3: Sida Peng, Eirini Kalliamvakou,
Peter Cihon, and Mert Demirer (2023): The
Impact of AI on Developer Productivity:
Evidence from GitHub Copilot.

Grounding AI In Organizational Data Makes A Difference
By leveraging your data we improve the quality of the prompt, and the quality of the response
while doing responsible AI checks, security, compliance, privacy review and command generation.

Think of plugins as a bridge. This could be a bridge between public data from the internet
and data a company keeps private or a bridge between a website and a back-end system.
Progress Is Accelerating With Plugins (ChatGPT has 600+)…

In essence the whole is greater than the sum of it’s parts. This is because other people’s capabilities
amplify our own and together, we deliver higher quality and better results when we collaborate.
Before Collaboration Might Have Been 1 + 1 = 3

The way AI works is it gives each person their own contextualized and personalized collaborator,
one that has access to an incredible number of skills, information, and processing capability.
Now Collaboration Is (1xAI + 1xAI)xAI = Exponential Value

What Are The Skills We Need To Think About?
Which of the following skills do you think will be most essential for your employees to learn to
evolve with these potential changes? – 2023 Work Trend Index: Annual Report
Illustration by Manuel Bortoletti

AI will lead to higher productivity and
quality, but prioritizing the right uses,
learning how to use it, and how to
maximize it can be a challenge.
#MicrosoftAIDay

#MicrosoftAIDay
Agenda
Higher Productivity & Quality As We Learn

People Underestimate The Analytics & Automation Tools We Have
Every experience we work with has analytics and automation capabilities we can use to optimize
as individuals, leaders and administrators. They also all have AI opportunities.

Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

Success With AI & Knowledge Is About Collaborating With AI
Viva Topics is a great example where analytics, AI and automation come together to
save us time and give us richer and improved experiences.

Success With AI & Documents Is About Collaborating With AI
When combined together humans and AI can lead to not just faster and more skilled
generation of content through collaboration with AI, but better-quality results.

Success With AI & Pages Is About Collaborating With AI
When combined together humans and AI can lead to not just faster and more skilled
generation of content through collaboration with AI, but better quality results.

Analytics For Leaders
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.

Success With AI & Analytics Is About Collaborating With AI
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools. We can then use AI with the analytics themselves.

Success With AI & Newsletters Is About Collaborating With AI
Capabilities like the copilot experiences for pages can also be combined with
automation to improve newsletter quality, accessibility and be seen in analytics.

Success With AI & Social Is About Collaborating With AI
With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

Automation For Everyone
While we can use AI to generate posts, we can also use the leader system in Viva
Engage to publish announcements out to multiple channels as an example.

Success With AI & Communication Is About Collaborating With AI
With Viva Amplify we can use the analytics to adapt and measure our messaging, AI to
optimize and accelerate effectiveness and automation to distribute it to multiple channels.

Analytics & Q&A For Everyone
Analytics aren’t limited to just posts. Questions have compelling reports and analytics in Viva
Engage. Upvoting, unanswered questions, and more all help us prioritize and navigate.

Analytics & Q&A For Everyone
Seeding Q&A via AMA events works wonders, is easy, low risk and a great way to begin
driving more value across the organization outside of business documents.

Success With AI & Q&A Is About Collaborating With AI
Get 10x smarter BEFORE you post the question by adding additional details to it to improve
how easily others can answer it (and improve it’s future value for search).

Summarize answers for you and even multiple questions relating to a topic dynamically.

Analytics aren’t limited to just posts. Questions have compelling reports and analytics in Viva
Engage. Upvoting, unanswered questions, and more all help us prioritize and navigate.

See related questions and answers in case connecting them to this question would help or in case
they answer your question. Analytics and automation can save time before others spend it.

When combined well AI can predictively recommend the human, provide the human with
automations that improve the experience and quality.

When combined well AI can integrate into the flow of work automating based on analytics
and surfacing key activity and insights.

Today compliant collaboration is the default and it’s made possible by scaled models of DLP
,
dynamic protection and AI in security, compliance and governance already.
Compliance & Security Scaled With AI
Compliance
Collaboration
Compliant
Collaboration

Analytics & Insights For Administrators
Tools like Microsoft 365 Defender, Microsoft Purview and more help me stay on top of risks and
threats. From reporting and dashboards to scoring and predictions we have seen change.

Success With AI & Security Is About Collaborating With AI
Tools like Microsoft 365 Defender, Microsoft Purview and more help me stay on top of risks and
threats. From reporting and dashboards to scoring and predictions we have seen change.

Analytics of direct or indirect signals exist all around us as well. Even things like human comments
can be analyzed and we can automate steps in how we engage with those analytics.
Analytics For Leaders

Analytics of direct or indirect signals exist all around us as well. Even things like human comments
can be analyzed and we can automate steps in how we engage with those analytics.
Success With AI & Reporting Is About Collaborating With AI

Success With AI & Reporting Is About Collaborating With AI
It can start from a simple place of catching up or aggregating the information you need, but then
you can take that further and use copilot to begin actioning it. Automating a set of activities.

Success With AI & Management Is About Collaborating With AI
It can start from a simple place of catching up or aggregating the information you need, but then
you can take that further and use copilot to begin actioning it. Automating a set of activities.

Analytics & Insights Around Processes
Tools like process mining and task mining can help analyze existing processes.

Success With AI & Processes Is About Collaborating With AI
Copilot and AI can help analyze processes to help with automation improvements…

#MicrosoftAIDay
Agenda
Higher Productivity & Quality As We Learn
AI Is Just Analytics & Automation (With Humans)

Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Super Friendly
Thank You
Slideshare.Net/RHarbridge
800+ Pages of Whitepapers at: 2toLead.com/Resources
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feedback is
welcome!

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Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Automation

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