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Emergency operations center basic training
This document provides an overview of a basic training for an Emergency Operations Center (EOC). The training covers the emergency management architecture from the federal to local level and the role of the EOC during emergencies. It reviews tools and procedures for information management, situational awareness, and mission management in the EOC. The agenda includes introductions, an emergency management overview, the EOC operational concept, and federal emergency response. Exercises on these topics include a tabletop on responding to a tornado and an after action review. The goal is for participants to better understand EOC operations and how to effectively coordinate response efforts.
In this document
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Introduction to the Emergency Operations Center basic training by Tim Howson, including new environment and colleagues.
Review of learning objectives covering Emergency Management architecture, information management, situational awareness, and mission management.
Introductions and administrative matters. Schedule overview of training sessions from opening remarks to graduation.
Discussion of emergency policy procedures and an overview of what emergency management entails, including its vision and guiding principles.
The mission of Ashtabula County EMA focusing on planning, training, and coordination for emergency-related capabilities.
Overview of the Emergency Operations Center roles, including local incident command structure and communication responsibilities.
Emergency Operations Plan (EOP) and Ashtabula County's evolving operational focus on all hazards beyond nuclear incident response.
Utilization of Knowledge Center software for situational awareness and resource management, alongside a brief overview of the National Response Framework.
In-depth look at the NRF, its updates, critical infrastructure, management for various incidents, including benefits and misconceptions of NIMS.
Understanding situational awareness as a team and the importance of having a common operating picture for effective incident management.
Insight into mission management practices, ensuring timely and accurate support through the Knowledge Center system.
Examination of nuclear power incident management, emergency classifications, protective actions, EOC roles, drill scenarios, and graduation.
Emphasis on teamwork, communication, leaning forward in advance emergency preparation, and continuing education for EOC staff.
Resource links for further training on NIMS and ICS provided at the end of the presentation.
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Emergency operations center basic training
- 1. EMERGENCY OPERATIONS CENTER BASICTRAINING Tim Howson Ashtabula County EMA
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- 6. Learning Objectives 1. Reviewthe Emergency Management architecture and concept of operations, from the federal level to the local level, and the role and mission of the EOC during emergency operations. 2. Better understand how to effectively manage internal and external information and communications during all aspects of an operation utilizing the Knowledge Center. 3. Identify and utilize tools, tactics, techniques and procedures to maintain and promote individual and collective Situational Awareness of the internal and external operational environment. 4. Review methods to effectively assign, respond to and track missions, tasks, requests for information, assistance and resources, originating from internal and external sources.
- 7. • Introductions, Administrative Matters andEM Overview 1 • EOC Operational Tempo2 • Federal Emergency Response Overview3 Today’s Overview
- 8. • Information Management4 • SituationalAwareness5 • Mission Management6 Today’s Overview
- 9. • EOC Table-TopExercise (EOC-TTX)7 • After Action Review (AAR)8 • Graduation9 Today’s Overview
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- 11. Our 411…. • YourName • Where you work • EM experience • Technology experience
- 12. Start End Opening Remarks9:00 9:15 Introductions and Admin 9:15 9:30 EM Overview 9:30 10:00 Break 10:00 10:15 EOC Operational Tempo 10:15 10:45 Federal Response 10:45 11:15 Break 11:15 11:30 Information Management 11:30 11:45 Situational Awareness 11:45 12:00 Mission Management 12:00 12:30 Lunch 12:30 13:00 PNPP Module 13:00 13:45 EOC-TTX 13:45 14:30 Break 14:30 14:45 AAR / IP 14:45 15:15 Graduation 15:15 15:30 Administrative Items Schedule
- 13. Emergency Policy /Procedures Fire Exits / Alarms Secure Area Severe Weather Power Outage U / FOUO
- 14. What is EmergencyManagement… Emergency Management is the managerial function charged with creating the framework within which communities reduce vulnerability to hazards and cope with disasters.
- 15. Vision of EmergencyManagement… Emergency Management seeks to promote safer, less vulnerable communities with the capacity to cope with hazards and disasters.
- 16. Principles of EmergencyManagement We accomplish our mission by being: Comprehensive Progressive Risk Driven Integrated Collaborative Coordinated Flexible Professional
- 17. Ashtabula County EMAMission The mission of Ashtabula County Emergency Management is to utilize effective planning, training, exercise and coordination to continually develop the mitigation, preparedness, response and recovery capabilities for our county, cities, villages and townships for emergencies resulting from all hazards.
- 18. • EOC OperationalTempo2
- 19. EOC and NIMS Multiagencycoordination is a process that allows all levels of government and all disciplines to work together more efficiently and effectively. MACS includes a combination of facilities, equipment, personnel, and procedures integrated into a common system with responsibility for coordination of resources and support to emergency operations.
- 20. EOC and NIMS •Local EOCs are the physical locations where multiagency coordination typically occurs and where a variety of local coordinating structures come together to solve problems. • EOCs help form a common operating picture of the incident, relieve on-scene command of the burden of external coordination, and secure additional resources to help meet response requirements.
- 21. Ashtabula County EOC •The local incident command structure directs on-scene incident management activities and maintains command and control of on-scene incident operations. • Local EOCs ensure that responders have the resources they need to conduct response activities.
- 22. EOC Positions, Rolesand Responsibilities Executive Group County Commissioners EMA Director Sheriff Operations Coordinator Group makes Policy decisions. Group issues public protective action decisions. Group declares State of Emergency
- 23. EOC Positions, Rolesand Responsibilities Communications Group Amateur Radio Communication Officer Message Controller PIO PIO Liaison Public Inquiry Status Board Group is all about communicating. Internally, Externally. Inbound, Outbound. All public facing resources MUST be approved by executive group PRIOR to release.
- 24. EOC Positions, Rolesand Responsibilities Operations Group American Red Cross Law Enforcement Coordinator Department of Job and Family Services Ohio National Guard EOC Support Staff OSU Ag Extension Agent Fire/EMS Coordinator Radiological Officer Health District School Services Representative Transportation Officer This group fields requests for resources from the field (“missions”). Information that comes into these positions forms the common operating picture(COP).
- 25. EOC Operational ConceptOverview The focus of a jurisdiction’s operational planning effort is the Emergency Operations Plan(EOP). EOPs are plans that define the scope of preparedness and emergency management activities for a jurisdiction. Currently Ashtabula County has developed their plan using the Traditional Functional Format. The traditional functional format has three major sections: the basic plan, functional annexes, and hazard-specific annexes.
- 26. EOC Operational ConceptOverview In the past, a large portion of Ashtabula County’s Operational Concept focused on operations in response to an accident at the Perry Nuclear Power Plant. While maintaining the high capabilities developed for PNPP, the Ashtabula County EOP is becoming more all hazard and Emergency Support Function(ESF) focused.
- 27. EOC Information Management ConceptOverview Information is managed using a software package known as Knowledge Center. This software is capable of situational awareness, resource management and mission requests. Paper copies of EOP and SOG documents are maintained as back ups to the electronic versions.
- 28. • Federal EmergencyResponse Overview3
- 29. National Response Framework(NRF) • The National Response Framework (NRF) is a guide to how the Nation responds to all types of disasters and emergencies. • Response activities take place immediately before, during, and in the first few days after a major or catastrophic disaster.
- 30. National Response Framework(NRF) • The Response Framework covers the capabilities necessary to save lives, protect property and the environment, and meet basic human needs after an incident has occurred. • The NRF was updated in 2013.
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- 34. • Critical Infrastructure •Financial Management • International Coordination • Private Sector Coordination • Tribal Coordination • Volunteer and Donations Management • Worker Safety and Health.
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- 36. NRF Incident Annexesaddress the following contingencies or hazards: • Biological Incident • Catastrophic Incident • Cyber Incident • Food and Agriculture Incident • Mass Evacuation Incident • Nuclear/Radiological Incident • Terrorism Incident Law Enforcement and Investigation.
- 37. National Incident ManagementSystem (NIMS) • Comprehensive. • All hazards. • A common operating picture and interoperability of communications and information management. • Standardized resource management procedures for coordination among different jurisdictions and organizations. • Scalable and applicable for all incidents.
- 38. Benefit of NIMS •Enhances organizational and technological interoperability and cooperation. • Promotes all-hazards preparedness. • Enables a wide variety of organizations to participate. • Institutionalizes professional emergency management/incident response practices. • Scalable and applicable for all incidents.
- 39. What NIMS isNOT • A response plan. • Only used during large-scale incidents. • Only applicable to certain emergency management/incident response personnel. • Only the Incident Command System (ICS) or an organizational chart.
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- 41. Standardized Reporting Mechanisms Informationis reported using standard forms. Incident Command Forms Knowledge Center Forms Plain, Common terminology used. NO CODES. Regular known frequency
- 42. Message Management Target: Use groups. Prioritize: Informational Non-Urgent Urgent Reply: Doyou need an answer or not?
- 43. Information Flow andDistribution Flow: Can flow in all directions. Distribution: Information needs to be shared with appropriate groups. Information must be vetted and approved before release to the public.
- 44. Communications Systems Radio: Multi-Agency RadioCommunication System (MARCS) VHF Amateur Phone: Commercial Public Cellular 5-Way Dedicated Line Executive Discussion Line (EDL) Conference Call Iridium Satellite Phone Electronic: Knowledge Center Skype Twitter Facebook
- 45. Information Sharing BottomLine Timely, focused and accurate information sharing is essential for establishing, maintaining, improving & promoting situational awareness and achieving operational success.
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- 47. This applies toboth you as an individual and the entire EOC as a TEAM!!!!! What is it? “knowing what is going on around you in a complex, dynamic environment so you can figure out what to do and how information, events, and one's own actions will impact goals and objectives, both immediately and in the near future.”
- 48. Situational Awareness asa TEAM The success or failure of a team depends on the success or failure of each of its team members. If any one of the team members has poor SA, it can lead to a critical error in performance that can undermine the success of the entire team. By this definition, each team member needs to have a high level of SA. It is not sufficient for one member of the team to be aware of critical information if the team member who needs that information is not aware.
- 49. Common Operating Picture(COP) • A common operating picture is established and maintained by gathering, collating, synthesizing, and disseminating incident information to all appropriate parties. • Achieving a common operating picture allows on- scene and off-scene personnel to have the same information about the incident
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- 51. What is it? Itis what the EOC does…if it is to be successful. • the processes, procedures, techniques and tools employed by the EOC to receive, analyze, assign and track internal and external request for assistance/information, the effort which results in providing the right support at the right time and place, essential for mission success.
- 52. How do wedo it? • Knowledge Center provides an integrated, web- based system for sharing of critical information internal & external to the EOC. • This tool supports the accomplishment of all EOC core competencies.
- 53. Why do wedo it? • Timely and accurate Mission Management is vital to overall mission success. • The EOC is the direct link and conduit between the State Emergency Management Agency (Ohio EMA), interagency mission partners and the First Responder units providing direct support to the citizens.
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- 56. Inside an Incidentin KC Green Overview Tab
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- 59. Perry Nuclear PowerPlant 1300 MW Boiling Water Reactor
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- 62. Pressurized Water Reactor DavisBesse and Beaver Valley Plants
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- 68. Hostile Action BasedIncident (HAB) Differences • Incident Command System (ICS) is used by first responders • Incident Command may have protective actions outside of the county protective actions • There may be no radiological release associated with the incident • News releases must be approved by the ICP
- 70. Emergency Classifications • UnusualEvent – Small problem – No radiation leak is expected – Federal, State, and county officials notified • Alert – Minor problem – Small amounts of radiation could leak within the plant – Federal, State, and county officials notified • may begin emergency preparedness actions
- 71. Emergency Classifications • SiteArea Emergency – More severe problem – Small amounts of radiation could leak from the plant – Federal, State and county officials notified – Emergency facilities activated • General Emergency – Significant problem – Radiation could be released outside the plant property – Federal, State and county officials notified • Sirens will sound • EAS message will be broadcast
- 72. Protective Actions • Recommendationsare made by: – Perry Nuclear Power Plant – State of Ohio • Protective Action Decisions are made by: – County Officials (Executive Group) • Commissioners • Sheriff • EMA Director
- 73. Protective Actions There areonly two protective actions: • Shelter in Place – Used for short term releases – Residents stay inside buildings – Reduce air intake • Close windows • Evacuate – Follow directions on EAS broadcasts – Go to Reception/Care centers for monitoring
- 74. Emergency Operations Center •Established by the Emergency Management Agency • Coordinates the county wide response • Communicates and coordinates with: – Geauga County – Lake County – State of Ohio – Perry Plant
- 75. EOC Staff • ExecutiveGroup – Decisions for county actions • Operations Group – Resource managers for the various agencies • Communications Group – Develops public communications – Responds to questions and rumors
- 76. Notifications • Perry Plantnotifies: – Ashtabula County – Geauga County – Lake County – State of Ohio • 15 minute time limit for notifications • Follow-up notifications every hour
- 77. County Actions • Countynotifies: – Commissioners – EMA Office – Police Departments – Fire Departments – School Districts – County Agencies • County has reasonable time to make protective action decisions.
- 78. Public Notifications If protectiveactions are issued: • Sirens are sounded – Coordinated with Geauga and Lake counties • EAS Messages are broadcast – Coordinated with Geauga and Lake counties
- 79. Your Role • Youare critical in the successful operation of the EOC • Suggested Operating Guides (SOGs) provide guidance for your role • Clear, concise, accurate communications are critical • Don’t be afraid to ask for help
- 80. • EOC Table-TopExercise (EOC-TTX)7
- 81. Scenario Overnight a tornadohas struck the Northeast corner of the county. Impacted are the City of Geneva and the Village of Geneva on the Lake.
- 82. • After ActionReview (AAR)8
- 83. Who’s Who Lead Contactinformation Mike Fitchet, Director [email protected] Tim Howson, Deputy Director [email protected] Janet Boland, Planner/Trainer, 911 Coordinator [email protected] Debbie Riley, Admin Assistant [email protected] Craig Reiter, PNPP Liaison [email protected]
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- 86. Time Spent ProjectsWorkedOn Get Familiar Achieve Mastery WorkingToward Mastery Get Experienced
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- 91. Resources • IS-700.A: NationalIncident Management System (NIMS) An Introduction http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-700.a • IS-100.B: Introduction to Incident Command System, ICS-100 http://training.fema.gov/EMIWeb/IS/courseOverview.aspx?code=IS-100.b • This slide deck and related resources: <hyperlink here>