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Emotional Quotient at Workplace
The document discusses emotional intelligence (EQ). 30-33% of employees admit to subpar work behaviors while 25% take long breaks. EQ is defined as recognizing one's behaviors/moods and managing them according to situations. Daniel Goleman popularized EQ in his 1995 book, describing it as self-awareness, self-management, social awareness, and relationship management. Developing EQ can help with stressful situations, group conflicts, improving relationships and communication, gaining empathy and respect, and confidently managing emotions.
Emotional Quotient at Workplace
- 2. 30% ofemployees make mistakes in work purposely 27% of employees hide purposely from the boss 33% of employees confess to not putting maximum effort 25% of employees took longer breaks
- 5. Emotional Intelligence Quotient(EQ) isdefined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. Being “heart smart,” not just “book smart.”
- 6. The concept ofemotional intelligence is popularized after publication of psychologist and New York Times science writer Daniel Goleman’s book Emotional Intelligence: Why ItCan Matter More Than IQ…Published in 1995 Daniel Goleman’s Emotional Intelligence Model • First is the person’s awareness of self • Next comes self management • The third area is called social awareness • The last aspect is relationship management
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- 9. Group Conflict • Co-workerA & Co-worker B • Suggestions/Ideas • Discuss • Evaluate • Suggestions/Ideas Accepted • Damage Control
- 10. 1. Develop YourEmotional Self-Awareness 2. Take Responsibility for Your Actions and Feelings 3. Remember –You Are Not Your Emotions 4. Put Yourself In The Other Person’s Shoes 5. Get Some Distance From The Bad Stuff
- 11. Improves relationships Improves communication with others Better empathy skills Respect from others Manage emotions more confidently
- 12. The Presenters TheMentor Haresh Gala (16) Prof. Moloy Chakraborty Vishal Gor(18)