EMPATHY MAP -AM

EMPATHY MAP -AM

• 2.
  Stakeholder • ZM isa recent university graduate who major in computer science. He started his career 3 weeks ago. He looks for a better life, and he holds the idea that work is only a part of life.
• 3.
  Say…… • I barelylearn knowledge about what is job and how to act in workplace . • I heard of something about job from my parents ,but their situation is very different from mine. • I always have new challenge in my job , the knowledge learn from school is not useful . • I ever only handled the relationship like schoolmate ,I have no ideas how to deal with the complex relationship like boss ,co-work at same time. • It is really tired after whole day work ,I have no time and energy to think about those issues I am facing . •
• 4.
  Do…… • There isorientation section for new employee, but they are just introduction about company and rules which seem not useful for me. • Sometimes I ask my boss or co-work about questions during work , but I am afraid it is not good if I ask too many questions. • I did observer the way that other staff communicate with boss and co-work, but I don’t think they fit me. • Sometimes I discuss these issues with my schoolmate ,it seems work less or more.
• 5.
  Think…… • I wantto adapt to work as soon as possible. • University education have not given me relevant knowledge . • I should stand on my own feet when I went to workplace ,I also want to plan my life . • I hope I would find my own way to act in workplace. • Meanwhile I don’t expect that would add me much heavy work .
• 6.
  Feel…… • I amvery excited about work. • I feel frustrated when I stuck in the problems. • I feel a little bit tired after long day work. • I am confused when I think about my future.
• 7.
  Insights…… For this freshmanin workplace: • He has little knowledge about work not to speak of career development . • The orientation training barely gives his a hand to handle that . • He is panic less or more when facing new situation. • He needs a flexible and relaxing way to help him with those new issue in workplace. • He also needs help with his long term self- oriented life plan . • Network of peer group will be helpfu.l
• 8.
  Problem Statement • Z.M.needa way to Learn soft and hard skill to handle new situation in workplace then self- oriented and self-driven career and life plan. Because he were not provided with this kind of knowledge neither from past traditional education nor training from company. This capability will benefit him not only in beginning of career but also for his whole life.