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Employee engagement for a diverse workforce - by Harrods
The document discusses employee engagement at Harrods, highlighting its diverse workforce of 10,433 employees with a near-equal gender distribution and representation from 100 nationalities. It outlines key engagement touch points, such as leadership alignment, work-life balance, and career progression, aiming to enhance both employee and customer experiences. The goal is to develop a fully engaged business that strengthens relationships and supports organizational growth.
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Employee engagement for a diverse workforce - by Harrods
- 1. EMPLOYEE ENGAGEMENT FOR ADIVERSE WORKFORCE Niall Ryan-Jones Head of Employee Experience
- 2. How Diverse isHarrods? 10,433 employees 48% 52% Harrods Concession 51% 49% Female Male 100 nationalities 2
- 3. How Diverse isHarrods? 24% 41% 17% 11% 7% LENGTH OF SERVICE < 1 Year 1-5 Years 5-10 Years 10-20 Years > 20 Years 2% 36% 45% 12% 5% GENERATIONAL PROFILES Gen Z Gen Y Gen X Baby Boomer Traditionals 3
- 4. Engagement Touch Points Peopleand Culture Relationship with immediate Supervisor / colleagues Corporate Leadership Alignment with organisational vision and values Fairness and respect Social and physical work environment Work and family balance Communication Corporate Reputation & Practices Organisational performance and reputation Corporate social responsibility Process and systems Organisational changes ENGAGEMENT Reward and recognition Remuneration and benefits Job security Recognition Work Resources Clarity of roles and responsibilities Goals and targets Employee empowerment Industry Brexit Working Directive Amenities Legislative Health and Safety Opportunities & Growth Career progression Training and development Interesting and challenging work Performance feedback 4
- 5. Two Sides ofthe Same Coin 5 ERM CRM
- 6. Similar Needs 6 I madethe right decision in using them I will use them again I was fully satisfied with the service I received They did what they said they would do They are knowledgeable, understanding, and fulfilled my needs I am going to tell others They are interested in me and treat me as an individual It is straightforward to do business with them EMPLOYEE or CUSTOMER
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- 10. BUSINESS • Enhance theemployment lifecycle • Build stronger relationships with customers • Support profitable growth • Develop our employer brand Outcome 10 EMPLOYEES CUSTOMERS
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