Employee Engagement Trends 2016
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This document discusses trends in employee collaboration and provides inspiration for improving workforce collaboration systems. It begins with an agenda and introductions. Trends discussed include the changing definitions of how, where, when, and with whom people work. Inspiration is drawn from how IT has transformed and the opportunities IT now has to lead change by focusing on the employee experience. Success requires improved systems, simplified policies, and better communication to drive adoption. Thought-starters provide ideas like naming an initiative, modernizing policy, high-impact simple changes, and embracing rogue technologies.
Employee Engagement Trends 2016
- 1. Employee Collaboration Trends & Inspiration
- 2. 2 AGENDA 1. Introductions & Objectives 2. Trends in Work & Collaboration 3. Inspiration 4. Thought-starters
- 3. INTRODUCTIONS & OBJECTIVES Who we are Our hunt Objectives Our POV
- 4. 4 INTRODUCTIONS GABE WEISS Strategy Director @geedub_nyc LinkedIn ROB MURRAY Research Director @robertnmurray LinkedIn KUMAR SAURABH Technology Director
- 5. 5 OBJECTIVES Our Hunt IT & HR Clients have asked SapientNitro to provide points of view on workforce collaboration systems, trends and insights as informed by our experience and thought- leadership in this space Our Objective Inspire and inform IT & HR team leadership to inform vision, transformation, systems roadmap and approach for workforce collaboration and intranet systems
- 6. 6 POINT OF VIEW: TODAY’S CURRENT STATE The employee work life experience is undergoing a transformation • People and culture move faster than business technology and corporate legislation • There is a widening gap between employee needs/expectations and corporate capabilities/policies and culture • Increasingly, employees are filling that gap on their own • Brands like Microsoft, Google, DropBox, Evernote, etc. are eager to fill that gap • Corporate stakeholders such as IT, HR and Facilities are addressing this problem along three fault lines: 1. Improved systems and tools 2. Simplified policies and improved culture and workspace 3. Improved communication, quick wins and a focus on adoption
- 7. 7 POINT OF VIEW: FUTURE STATE While the responsibility for the present and implications for the future fall among HR, FACILITIES and IT… …IT is uniquely positioned to lead transformation by provisioning and guiding today’s employees – to help them navigate tools, policies and culture - to outfit and enable them to provide maximum and sustained business value
- 8. 8 MANY COMPANIES ARE ADDRESSING THIS SPACE
- 9. 9 Large cultures with legacy systems, processes and beliefs are difficult to change but changing the culture is more important and effective than changing the technology • Scale agility • Collect massive amounts of data • Disseminate data & insights quickly • Focus on simple objectives • Demonstrate progress NOT JUST BUSINESS
- 10. TRENDS IN WORK & COLLABORATION Challenges Observations Context
- 11. 11 CHALLENGE: WORKLIFE SUPPORT SYSTEM WORKSPACE CULTURE TOOLS
- 12. 12 CHALLENGE: EMPLOYEE WORKAROUNDS/ADOPTION WORKSPACE CULTURE TOOLS EMPLOYEES Employees (can) work outside the system
- 13. 13 CHALLENGE: STAKEHOLDER COORDINATION FACILITIES HR IT EMPLOYEES How do we entice them back to the center?
- 14. 14 CHANGE PERCEPTION OF IT: FROM
- 15. 15 CHANGE PERCEPTION OF IT: TO
- 16. Only 15% of employees say they are completely satisfied with their technology department's understanding of what they need to be successful Forrester
- 17. What happened? How did we get here?
- 23. 23 WORK WAS STATIC HIERACHIES INDIVIUDAL PRODUCTIVITY INFORMATION SCARCITY EFFICIENCY OF PROCESS WORK IS A PLACE YOU GO
- 24. 64% of employees believe technology will improve their job prospects PWC
- 25. Past is prologue. What’s changed?
- 26. 26 WORK DEFINITIONS ARE CHANGING HOW WHERE WHEN WITH WHOM WITH WHAT WHY
- 27. 27 HOW WE WORK HOW Mobile Wearables Devices Connectivity Apps Non‐enterprise tools Email Chat Social
- 32. 32 WHERE WE WORK WHERE Non‐office Definition of office Collaboration vs Focus "If you ask people where they go when they really need to get something done, very few people will ever say the office and if they do, they’ll say really early in the mornings or really late at night or on the weekends when no one’s around," says Jason Fried. This, of course, cuts into people’s family and personal time.”
- 34. 34 WHERE WE WORK WHERE Commute Value of office – ROI Face Time vs Me Time Client Site, Team Site, Home Office Commute Times Are Increasing: “L.A. drivers experience an overall 25‐ minute delay on a commute that should take 30 minutes, and spend 95 hours a year stuck in traffic, according to the TomTom report.” TomTom Traffic Index MEASURING CONGESTION WORLDWIDE
- 36. 36 WITH WHOM WE WORK WITH WHOM Gensler Scrum Model of Work Groups Teams Processes External sources Collaboration Vendors Friends
- 37. 37 WITH WHAT WE WORK WITH WHAT Sanctioned Rogue Apps Tools Software Mine, Yours, Ours Access Privacy Speed Convenience Security Collaboration
- 38. 38 WHY WE WORK WHY From: Monetary Compensation To: • Purpose • Recognition • Flexibility • Autonomy • Transparency • Growth • And…Monetary Compensation From: Employee Satisfaction To: Employee Engagement
- 40. 40 THE SHIFT WORK WAS STATIC HIERACHIES INDIVIUDAL PRODUCTIVITY INFORMATION SCARCITY EFFICIENCY OF PROCESS WORK IS A PLACE YOU GO WORK IS DYNAMIC NETWORKS COLLECTIVE VALUE CREATION INFORMATION ABUNDANCE EFFECTIVENESS OF OUTCOMES WORK IS WHAT YOU DO
- 41. Globally, on average 13% of employees are fully engaged and look forward to going to work. The US has the highest engagement at 29%. Gallup
- 42. INSPIRATION Where has IT been and what opportunities are there
- 43. IT has also gone through a transformation…
- 49. 49 2000’s “IT guy”2000’s “IT guy” …AND GET OUR STUFF TO EACH OTHER …AND GET OUR STUFF TO EACH OTHER
- 52. 67% of employees use a personal device at work, regardless of the office’s official BYOD policy. Virtual Bridges
- 53. 67% of employees use a personal device at work, regardless of the office’s official BYOD policy. Virtual Bridges
- 54. 54 A DISCONNECTED WORLD MADE FOR A DIFFERENT MOMENT System A System C System E Document Storage Policy MGT Community Sites Knowledge MGT Etc.Capabilities Systems Services and Features System B System D System F
- 55. 55 EXPERIENCE DESIGN CAN UNITE AND FREE IT System BSystem A System C System D Other Systems Document Storage Policy MGT Community Sites Knowledge MGT OtherCapabilities UNIFIED EXPERIENCE Employee Experience Layer Platforms Sub-Systems Intranet Knowledge Management Portal Web Mobile Tablet Channel Social Search
- 57. 57 Office space is being reimagined to bring people back and address changing work challenges • Becomes worth the commute • Trumps isolated home • Affording a better way to work and live • Designed for collaboration or not OFFICE SPACE & FACILITIES: DESIRE & USE
- 58. 58 CURATION PUBLISHING TOOLS: CONNECT UNRELATED CONTENT USING HUMANS No-coding publishing tools can curate content from existing systems
- 59. 59 EMAIL IS UNDER ATTACK BY INNOVATION: EMPLOYEES GO ROGUE Consumer social nets shift to business New-comers challenge convention
- 60. 60 COLLABORATION IS THE NEW SOCIAL: Enterprise heavies finally mobilizing
- 61. 61 SEARCH DRIVES INFORMATION ABUNDANCE: New approaches are emerging that proactively bring up the content in the right context
- 62. 62 BUSINESS INTELLIGENCE: EVERYMAN AGGREGATED ACCESS • BI tools are as disjointed as systems and platforms • Meta-platforms emerging • Unstructured data tools unlock new ways to inform actionable decision making
- 63. 63 VOICE DRIVEN CONCIERGES: do the light lifting to speed an answer • Ask and you receive… • Digital assistants take on the repetitive tasks and employees will come to rely on them
- 64. 64 PREDICTIVE AI & AGENTS : Interprets data with context and situational awareness and decides what to do for you • Personal algorithms learn your wants and needs and decide
- 65. FUTURE: LESS Q, MORE JARVIS
- 66. 66 THE LATEST JARVIS ACTIVELY MANAGES THE ENTIRE TEAM
- 67. By 2025, artificial intelligence will be built into the algorithmic architecture of countless functions of business and communication, increasing relevance, reducing noise, increasing efficiency, and reducing risk across everything from finding information to making transactions. PewResearch Center
- 68. INSPIRATION
- 69. Technology implementation is just the beginning… Successful operalization depends on communication, engagement and changing the cultural way of working
- 70. 70 IT TRANSFORMATION SUCCESS RELIES ON 1. Improved systems and tools 2. Simplified policies and improved culture and workspace 3. Improved communication, quick wins and a focus on adoption
- 71. 71 SUCCESS IMPERATIVES • Understand employee needs • Map all the users of all the systems • Sunset – someone has to say no; no rogues or supporting old stuff just to accommodate • Freedom (and empowerment!) in a Framework • Scaled Agility • Culture is a Technology Platform • Tap into the Passionate Adopters • Buy-in, support and engagement from leadership is key • Perceptual concept of progress – fast, ongoing, clear • Training • Transparency, involvement and co-ownership • Internal alliances • Pilot, test, learn, iterate…
- 72. THOUGHT-STARTERS
- 73. THOUGHT STARTER 1 Name your initiative. Brainstorm names around: • Transformation • Reemergence • Consolidation • Empowerment • The Future State
- 74. THOUGHT STARTER 2 Process simplification How can you work with Compliance and Security to modernize policy?
- 75. THOUGHT STARTER 3 Simple change that can make big perceptual, tipping point-like impact Example: “Fast wifi, that just works everywhere”
- 76. THOUGHT STARTER 4 Embrace rogues as Pilots… Assess rogue technology uses; work with owners to make compliant and release more broadly
- 77. THANK YOU