Engaging Times - We are the Engagement Generation (Online)
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The document outlines a keynote by Steven Clift on the evolution of digital engagement over 20 years, emphasizing the importance of people, agenda-setting, and institutional accountability in e-democracy. It addresses challenges and opportunities for the coming decade, including new voices, the role of social media in politics, and the significance of visual communication and open data. Clift advocates for an engaged public that utilizes digital tools to enhance civic participation and reshape community dynamics.
Engaging Times - We are the Engagement Generation (Online)
- 1. Engaging Times Steven Clift, E-Democracy.org @democracy Slides: e-democracy.org/learn
- 2. Outline 1. Story - Engagement Generation 2. 20 Years in 20 Minutes - 5 Lessons 3. Next Decade - 3 Challenges and Opportunities (Keynote to Consultation Institute, London Oct. 2104)
- 3. Joe
- 4. “My husband is missing …”
- 6. Search for Joe Digital engagement engine emerges out of necessity
- 7. Tools of engagement ● Facebook ● Text/SMS ● Google Docs ● Online maps ● Signup Genius ● Weebly ● YouTube ● Paypal ● Email ● AKA “The Cloud”
- 8. Digital request one To: Open Twin Cities Online Group - 300 members Re: Mapping tools
- 9. Maps & Open Data ● Government: PDFs, Difficult interfaces ● Commercial: Pretty, less adaptable ● Community: Open Street Maps, gov and crowd-sourced data - FieldPaper.org to print river search areas (rec. by Open TC)
- 10. Digital request two To: Federal agency that runs river lock and dams Re: Posters for staff on river, questions Response: Nothing but crickets
- 11. Note to self ... Pick up the phone!
- 12. Engagement hive responds ● River shoreline search coordination ● Helping the family ● Community fundraiser ● Local councillor connection at event, offers to help with police ● Note: Joe remains missing as of Nov. 18, 2014, presumed drowned
- 13. You are in the center Public Communities Friends You Family Prof. Peers “Entities” “networked individualism”
- 14. Networked engagement ● How can institutions join in? … as individuals digitally engage vs. ● How do we invite people in on our terms?
- 15. We are the Engagement Generation Will we use digital engagement to re-shape the public world around us?
- 16. 20 Years, 20 Minutes I’ve been stuck in the future ... 5 lessons
- 17. Government by day, Citizen by night ...
- 19. #HongKong, Arab Spring, ... Is not “everyday” democracy.
- 20. Scale to local public life?
- 21. And scale to community life?
- 23. 20 Years, 5 Lessons 1. About people 2. Agenda-setting 3. Institutions matter 4.Loudest voices 5. Beyond passion … questions, then future Challenges and Opportunities
- 24. 1.About people
- 25. Circles Flashback ● Defining e-democracy early days ● Seeking the citizen-centre, now social media based in public life Political Groups Private E-Citizens Government Sector Media and Commercial Content
- 28. City Hall Online public space in “real community” In-person Conversations Shared on Facebook Your Networks Local Media Y o u Local Biz Neighbor #1 Local Online Groups Join Group
- 30. Institutions - Build Capacity ● “Of” verses “On” the Internet ● Evolution of project accountability o Late 1990s: Shoot for the moon, get halfway, feel like a failure … disappear EDem: Set low expectations and declare victory o 2014: Set expectations and measure results
- 32. Loudest voices quagmire ● Key barrier. Most partisan, angry often poison the pool. ● Many use this to dismiss ALL, very diverse online voices.
- 33. Only 23% Never Talk Politics
- 34. Source: Over 2x Never Talk Politics Online http://bit.ly/pewcivicreport
- 35. Countering Loudest Voices? ● Culture of civility, real names, accountability ● “They are my voters” - Representative geo connection ● Strong facilitation without costly pre-moderation? ● E-consultation tools laundry lists and guides ● Ideal? Lake Hiawatha exchange: 36 posts, in-depth, input requested, results into process
- 36. 5.Beyond Passion
- 37. 5.Building beyond passion ● Investment: More are *paid* to care, make change, engage ● Sustained Impact: mySociety, OKFN, ODI, Sunlight, CfA, Local Code for X, GovLab, Gov policies, OGP - Open Government Partnership ● Global Lesson Sharing: DoWire -> #opengov, gazillion online groups, Open Gov FB
- 39. Open Government Partnership Commitments, Action Plans, IRM Video on YouTube
- 40. These are Engaging Times We are the engagement generation. We are using the new tools of our times - digital.
- 41. Questions Break Then five challenges ...
- 42. Challenges and Opportunities Next decade and more ...
- 43. Challenges and Opportunities 1. New Voices 2. Facebook Native Politicians 3. Open Data and Civic Apps 4.Serendipity versus Filters 5. Making it Visual
- 44. 1.New Voices, Reach All
- 45. Raising New Voices? Need Numbers Source: PewInternet
- 46. Over 50K Income 2x more likely
- 47. New Voices - Just Ask? Yes. Slides Video More
- 49. 2. Facebook Native Politicians ● Facebook: Engage YOUR local constituents, community activists, supporters … “friends” ● Twitter: Message media, be visible political player, engage most wired
- 50. 2. Facebook Native Politicians ● “Friending for Office” ● Councillors asking questions, directly engaging - New councillors Minneapolis ● Personal profiles key - Pages secondary
- 51. Open Gov Facebook Group ● Secret strategy: One click to link wired councillors to #opengov ● 2200 members, 100+ countries
- 52. 3.Open Data and Civic Tech
- 53. Will work for stickers ... civic hacking
- 54. Open Gov’t Data
- 55. Services v. Democracy ● Local Civic Tech movement more services focused - Code for America Summit highlights: o Food stamp web app redesign o Expunge.io - remove juvenille record o Atlanta courts - tackling long lines ● Democracy, citizen engagement, consultation, deliberation, power impact needs “local everywhere” attention for national change ● Inclusive user design, Service Design gaining steam
- 56. With, not for
- 57. Chicago is smart ● Smart Chicago Collaborative ● CUTGroup - User testing ● Large Lots - Buy empty lots near you from city ● SchoolCuts.org
- 58. Democratic Open Data Deficit ● Stronger o Budget and spending o National politician info o Politicized accountability ● Weaker o Transparency for engagement o Public meetings o Local democracy o Timely notice ● Projects to Watch o Open Civic Data o Poplus “Components” - mySociety et al o Google Civic API o OpenStates o Free Law Founders o Councilmatic
- 59. Conclusion
- 60. Engagement Generation Let’s be the engagement generation in public life. Build what can be. Together.
- 61. Making Challenges Opportunities ● Democratic data generation - fill gaps ● E-Listening - Better, more representative decisions not just more input ● Empower representatives ● Funding, support, convening, research
- 62. Making Challenges Opportunities ● Take OGP commitments, plans across govs ● Equity, inclusion, outreach ● Rule of law - create legal baseline, rights ● Direct citizen problem-solving
- 63. Thanks! StevenClift.com e-democracy.org/learn @democracy [email protected] +1-612-234-7072 - M
- 64. Bonus Slides Slides I pulled out due to time constraints…
- 65. 3.Agenda-setting works ● ... pre-condition to impact decision-making, deliberation ● Key: o Two-way, real names, volume constraints o Visit social media “parade” versus destination experiences ● Continuous diffusion of power, spaces, well-resourced adapt
- 66. E-Democracy 50 year plan Scenario cross from 2002 ● “Family and social networking” ● “social networks evolve into movements?” ● “E-citizens ultimate challenge”
- 67. E-Listening? ● Tools for decision- makers? o E-Consultation - Delib, Peak Democracy, MindMixer, Bang the Table, etc. o APM - Public Insight Network from journalism converted for gov? Edmonton Insight Community o Pew - Greater equity in name brand social media use
- 68. Civic Tech Ecology - Knight Foundation documents $695 million US invested
- 69. 4. Serendipity v. Filters
- 70. 2.Serendipity v. Filters ● Facebook filter - Bubble or saving grace? ● Twitter torrents - Find like-minds, lost at sea? ● Where will we engage different views, people?
- 71. The Email is Dead, Long Live the Email ● Direct access - location, location, location ● E-Newsletters ● Personalized notification
- 72. 5.Make it Visual
- 73. 5. Make it Visual ● Pictures, maps, infographics v. text “equality” Over 1 mil comment to FCC.gov
- 74. Online Deliberation Common Ground ● Kettering Fnd tool visualizes “common ground” with live online deliberation: e-democracy.org/cga
- 75. Building networked engagement - with people 5 Lessons from 20 Years 1. About people 2. Agenda-setting 3. Institutions matter 4. Loudest voices 5. Beyond passion Challenges and Opps 1. New Voices 2. Serendipity versus Filters 3. Facebook Native Politicians 4. Making it Visual 5. Open Data and Civic Apps