Enterprise Architecture Challenges in the Digital Age
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1) The document discusses the challenges faced by a new CIO of a Fortune 500 company, including a bad user experience with their existing enterprise applications. 2) It describes how the CIO conceptualized a minimum viable product approach to build a new application called "One Cognizant" using lean startup principles. This included building top tasks and approvals as simple one-click and email applications. 3) Over time, "One Cognizant" saw hockey stick adoption growth within the company, reaching over 700 applications built and 98% employee reach within 38 months. It helped the company achieve goals like a 500% productivity gain and 500 millisecond response time.
![6
PC: $800, iPhone: $300
Social apps: Free
Experience: Priceless
The Sunday Night
Experience
The Monday Morning
Experience
Citations:
1. Future of Work [PDF] by Malcolm Frank & Geoffrey Moore
2. Pace Layered Strategy by Gartner Group
3. A Sea Change in Enterprise IT by Geoffrey Moore [PDF]](https://image.slidesharecdn.com/challengestoenterprisearchitectsinthedigitalage-150810064133-lva1-app6891/85/Enterprise-Architecture-Challenges-in-the-Digital-Age-7-320.jpg)
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List of things we accomplished
1. Systems of Engagement with Likes, Frowns, Comments
for every app transparent to all users.
2. Social Design (Design Thinking) for 500% productivity gain.
The top apps were automatically bubbled up.
3. DevOps capability
4. Response time 500msec still a ways away. But 1C is
one of the speediest sites.
5. SoE layer home grown using .NET and Analytics Apps
using Java, Pentaho, EMC Greenplum.
6. Private cloud – app developers didn’t have to acquire
server capacity for each app individually.
7. Hackathons for extreme agility. Delivering Apps in 48 hours
to the business [700+ apps in 38 months]
8. Gamification – leaderboard as well as some processes
delivered as an actual game.
9. Curation – including an email curator to kill corporate spam.](https://image.slidesharecdn.com/challengestoenterprisearchitectsinthedigitalage-150810064133-lva1-app6891/85/Enterprise-Architecture-Challenges-in-the-Digital-Age-19-320.jpg)
Enterprise Architecture Challenges in the Digital Age
- 1. 0 by Sukumar Rajagopal, Founder & CEO Tiny Magiq Thoughtworks Unplugged Event August 7, 2015, Chennai Enterprise Architecture Challenges in the Digital Age All rights reserved. Please don’t distribute without written permission.
- 2. Dream Job Became the CIO of a Fortune 500 firm May 2010
- 3. 2 Big IT Pain Points
- 4. 3 1. First log in to a URL (amongst 100s of URLs) that housed timesheet functionality. 2. Select a timesheet option from 25 alternatives listed on the landing page. 3. Then, on the next page, click on the “Create Timesheet” button, which is the only field on that screen. 4. In the next page, use a calendar control to select the period end date for the timesheet and then click “Add”. 5. Then, navigate to the “Timesheet” screen, select the projects to which they are allocated and then enter the time logged into the fields for each day of the week. 6. Hit “Submit”. Entering Timesheet Every Fortnight 400 Page Slide Deck to use the ERP system
- 5. 4 Bad User Experience - Industry Pandemic Across Our 3rd Party Enterprise Apps (On-Prem & Cloud) And Our Internally Developed Apps IT Portfolio
- 6. Pursue Associate Delight IT Charter
- 7. 6 PC: $800, iPhone: $300 Social apps: Free Experience: Priceless The Sunday Night Experience The Monday Morning Experience Citations: 1. Future of Work [PDF] by Malcolm Frank & Geoffrey Moore 2. Pace Layered Strategy by Gartner Group 3. A Sea Change in Enterprise IT by Geoffrey Moore [PDF]
- 8. 7 One Cognizant Goals No Change Management 500msec response time 500% Productivity Gain
- 9. No $$$& 6 Months Seems far too ambitious & expensive. Our Situation – Typical? $100MM+ invested in ERP
- 10. 9 Conceptualize a Minimum Viable Product (MVP) Image: http://thebln.com/wp-content/uploads/2011/09/Eric-Ries-The-Lean- Startup.jpg 3 hours
- 12. 11 Separate Layer Top 25 Tasks as OneClick & 9Approvals by Email Onboarding App & OneClick Timesheet to demo 500% prod gain 1C MVP – 6 Months & Small $ Small Apps In an Appstore
- 13. Jan-Apr 2011 with 3,000+ Early Adopters
- 14. 13 Lean Startup Experience Ingrained need to be perfect on Day 1 Achieve Product Market Fit Gut Wrenching “Waiting for backend”
- 15. Aug 2011 Wow!
- 16. 15 Hockey Stick Adoption 38 mths 100 700 98% Associate Reach
- 17. 16 2012,2013,2014 CIO 100 Honoree 2012, 2013, 2014 INFOWEEK Top 100/250 Honoree NASSCOM HR Summit “Connector” Award Winner in collaboration with Cognizant 2.0 One Cognizant
- 18. 17 Geoffrey Moore - Renowned Innovation Expert, Author, Advisor and originator of the Systems of Engagement concept. https://twitter.com/geoffreyamoore/status/212632721330147329
- 19. 18 List of things we accomplished 1. Systems of Engagement with Likes, Frowns, Comments for every app transparent to all users. 2. Social Design (Design Thinking) for 500% productivity gain. The top apps were automatically bubbled up. 3. DevOps capability 4. Response time 500msec still a ways away. But 1C is one of the speediest sites. 5. SoE layer home grown using .NET and Analytics Apps using Java, Pentaho, EMC Greenplum. 6. Private cloud – app developers didn’t have to acquire server capacity for each app individually. 7. Hackathons for extreme agility. Delivering Apps in 48 hours to the business [700+ apps in 38 months] 8. Gamification – leaderboard as well as some processes delivered as an actual game. 9. Curation – including an email curator to kill corporate spam.
- 20. 19 Thank You Be Happily Dissatisfied…