ERP And CRM
- 1. ERP & CRM PRESENTED BY : MOHAMED UMER FAROOK .B
- 2. CONTENTS I. What is ERP ? II. What is CRM? III. Difference Between ERP & CRM?
- 3. WHAT IS ERP 1. ERP – Stands for Enterprise Resource Planning (ERP) 2. It is a software designed to ease an organization’s day to day functions from logistics to managerial. 3. This software acts as a centralized system to streamline all the processes and information flow within an entire organization. 4. ERP is usually referred to as a category of business management software—typically a suite of integrated applications—that an organization can use to collect, store, manage, and interpret data from many business activities. 5. ERP Systems can be local based or Cloud-based.
- 4. KEY FEATURES OF ERP 1. This software is used to integrate all the services which are needed to run the company. 2. These applications are web-based and can be accessed through every interface. 3. ERP software is responsible to monitor the growth of the organization. 4. These applications are used to manage the resources into an organization.
- 5. ERP IMPLEMENTATION STAGES? 1. Discovery & Planning 2. Design 3. Development 4. Testing 5. Deployment 6. Support & Updates
- 6. WHAT IS CRM? 1. CRM – Stands for Customer Relationship Management. 2. It is a software that helps the organization to get in touch with the customer and future potential customers. 3. The prospect leads which helps the business to increase in its sales and overall performance.
- 7. KEY FEATURES OF CRM? 1. This software is used to integrate all the customer services at one place. 2. This is used to manage and track the functions of the organization. 3. It helps in increasing the performance of sales. 4. Primarily focused on customer.
- 8. CRM IMPLEMENTATION STAGES? 1. Discovery & Planning 2. Design 3. Development 4. Testing 5. Deployment 6. Support & Updates
- 9. DIFFERENCE BETWEEN ERP & CRM ERP 1. ERP are the software solutions that helps organizations to manage their business processes. 2. It is a centralized system that streamline all the processes. 3. ERP is a web-based application 4. ERP systems are more focused about the organization growth and cost reduction. 5. They support the back-office activities 6. Examples – NetSuite ERP, Scoro, AcTouch, etc. CRM 1. CRM is the software that automates the customer communication with the organization 2. CRM is the single platform for turning customers into a potential client. 3. CRM is a web based solution. 4. CRM systems are focused about the customer relations with the organization. 5. They support the front office activities. 6. Examples – Salesforce CRM, HubSpot CRM, Zoho CRM, etc.
- 10. WEB BASED APPLICATION & SOLUTION Web-based application: Web applications include online forms, shopping carts, word processors, spreadsheets, video and photo editing, file conversion, file scanning, and email programs such as Gmail, Yahoo and AOL. Popular applications include Google Apps and Microsoft 365. web-based solution? web-based solutions are applications, coded in browser-supported programming languages that can be accessed through any web browser locally, remotely, through a private network, cloud, or internet.
- 11. ENTITIES
- 12. THANK YOU