ERP In Telecom Industry

ERP
Implementation
& Integration
Challenges in Telecom

By
Aftab Ahmed
Head IT WTU

Why Organizations
Need ERP?

Warid is entering into a new era in
business. Where we need to be
more responsive, flexible and more
resilient than ever before.

Our success will depend to a large
degree upon the availability of
electronic integration links to
customers, suppliers, strategic
partners and other key entities in
the value chain

Stakeholders Expectations
 Board needs
 Customer loyalty and retention
 Build partner networks
 To grow revenues & profits
 Boost business speed and agility
 Customers want
 Quality services & products
 On time deliveries
 Real-time information
 Employees want
 Job satisfaction

Business Challenge
 To Improve Operational Efficiency
 Human Capital Management
 Financial Management
 Sales & Marketing Management
 Supply Chain Management
 Engineering Infrastructure
 Scratch Cards
 SIMS
 Hand Sets
 CPEs
 Accessories
 Others

Business Challenge
 To Improve Operational Efficiency
 Engineering Infrastructure
 GSM
 WiMax
 OSS
 IT
 BSS
 ESS
 EDN

 ERP for automation
 ERP as strategic enabler

 ERP for Integration

 ERP for shared knowledge

 ERP for right information to the
right people at right time
 ERP is the ENTERPRIZE

The Big Picture
 SAP
 Retek, Business Objects, Maxware
 Oracle
 JD Edwards, People Soft, Siebel
 Sage Group
 ACCPAC, SBT
 Microsoft Group
 Great Planes, Solomon, Nvision
 Others

ERP Environment

CRM AR

Payroll CM

HR
GL AP
Core

Self
Service FA

SO INV PO

For Greenfield
Operations
First System to
Implement is
ERP!

ERP Implementation
Challenges

ERP Implementation Challenges
 ERP is intertwined with the business
processes
 Effectively changing the daily activities and
behavior of employees
 Any data from anywhere to anywhere in the
value chain at anytime
 Change Control
 Education & Training
 Culture

ERP Planning Principles
 Three Years Business Plan
 Convert financial business plan in
operational to run the business
 Sales and operational plan should be
the starting point for marketing, HRMS,
new product development.
 It’s a mean for every one working
together.

ERP Availability Checklist
 Project Management Knowledge
availability
 Business Domain Knowledge availability
 Technical Knowledge availability
 People availability
 Processes availability
 IT availability
 Implementation Partner availability

ERP Implementation Approach
 Project Purpose & Scope
 Project Structure
 Organization
 Roles & Responsibilities
 Quality Assurance & System Acceptance
 Deliverables & Completion Criteria
 Methodology
 Tasks
 Resources
 Duration
 Managing Change

ERP Implementation Strategy
 Standardize Processes
 Processes Dictionary
 Tasks/Activities Dictionary
 Standardize Codes
 Chart Of Account
 Inventory
 Fixed Assets
 Vendor & Customer Classifications
 Reports
 Standard Reports
 Warid Standard Reports
 Statutory/Tax Reports
 Centralized Implementation Team
 One Implementation Partner

ERP Documentation

Business System
TASK Business Rule Process Requirements

Sales A Documentary Finance
department raise Invoice will be
Invoice Evidence is
the sales invoice entered only
Required to according to once as per setup
record all the sales order. Then into the system
sales including info is shared by and all concerned
relevant will be able to
Customer info, access the same
departments like;
Products details accounts, information from
taxation, costing, the centralized
Payment terms logistics, Product system.
Etc., Management,
marketing etc.

Benefits
 Permanent ERP Solution Implemented and
used from Day1
 ERP Evolves & Matures With Business
 Cost Saving
 One Successful Implementation Leads to
Cloning For All Subsidiaries

Telco Enterprise Environment

Payroll AR Eng OSS
Logistics
Billing Inventory
Cell Site Manage
HRMS CM Maintenance
Operations &
Optimization
CRM WFMS
Self
Service GL AP

FA IT Asset
POS SO Management

PO SIM
Management
INV
VOMS

Cost of Not Doing It
Right First Time

ERP In Telecom Industry

In this document