Everyday Innovation
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Everyday innovation is defined as a daily process of introducing new ideas, devices, or methods through small improvements. There are different types of innovation, including empowering, sustaining, efficiency, and disruptive innovation. Everyday innovation focuses on making incremental improvements through collaboration, identifying opportunities by listening for user needs, and building habits of innovation. Effective collaboration and feedback are important to driving everyday innovation, with feedback working best when it is specific, goal-oriented, organized, relevant and timely.
Everyday Innovation
- 1. Confidential + Proprietary Everyday Innovation Carl Sziebert • FITC Toronto • 29 Apr 2019
- 3. Defining innovation ● A new idea, device, or method ● The action or process of introducing a new idea, device, or method
- 4. What about the everyday part?
- 5. Defining the everyday part ● Happening or used everyday ● Daily; commonplace
- 6. You’ve heard about the toothbrush test?
- 8. How do we define innovation?
- 9. We define innovation as... ● Making things more user-centered ● Finding unmet user needs ● Filling a gap in the market ● Creating differentiating technology ● Solving problems for our users
- 10. Let’s look at some examples…
- 14. All innovation is good, right?
- 18. Are there different kinds of innovation?
- 19. Innovation comes in many forms ● Empowering innovation ● Sustaining innovation ● Efficiency innovation ● Disruptive innovation ● Innovation from above - Clayton Christensen, Harvard
- 20. Empowering innovation ● Provides new tools for managing resources that are scarce and costly ● A breakthrough technology; something no one else has; 10x idea ● Generates whole new industries, jobs, and economic growth ● Must be genuinely exciting to customers ● Often has a ripple effect...
- 21. Sustaining innovation ● Improves an existing system ● May “disrupt” incumbents with new features ● Competitors and incumbents can respond quickly ● Drives revenue through constant updates
- 22. Efficiency innovation ● Does more with less ● Sells established products at lower prices ● Raises productivity, reduces costs, but might eliminate jobs
- 23. Disruptive innovation ● Disrupts an existing business model ● Targets the lowest tier of users first ● Competitors ignore it as it doesn’t affect business ● Slowly adds value and features ● Expands quickly to become a serious threat
- 24. Innovation from above ● Creating a premium product in an existing sector ● Makes it harder for competitors to sell their cheaper products ● Open to pressure from below
- 25. Wait, everyday innovation isn’t on that list. What gives?
- 26. Defining innovation ● A new idea, device, or method ● The action or process of introducing a new idea, device, or method
- 27. Defining the everyday part ● Happening or used everyday ● Daily; commonplace
- 28. Everyday innovation is a daily process
- 29. That’s it? Just build good habits?
- 30. Toothbrush journeys and everyday innovations can seem small but have a huge impact
- 31. How do we identify opportunities to innovate?
- 33. Building the proper mindset for innovation ● Fight the imposter syndrome ● Find the right time, space, and tools ● Listen attentively ● Identify gaps, seams, and overlaps ● Reframe the problem
- 37. But, we don’t actually collaborate very well...
- 39. What does effective collaboration look like?
- 43. Sports vs. Collaboration ● Assigned a role and you often stick to it with little compromise ● Rule book stays the same with few changes over time ● Goal is to crush your opponent with a clear idea of who is the winner and loser ● Flexible and creative - use your unique skills in a way to adapt well to task at hand ● Collaboration evolves over time and can get messy ● Goal is to foster ideas and contribute to the big picture
- 44. Why does effective collaboration matter?
- 45. The importance of effective collaboration ● Promotes self-awareness and self-analysis ● Helps us see the bigger picture ● Encourages continuous learning ● Results in problem solving
- 46. Yes, and...
- 47. Practice makes perfect, right?
- 49. Success is built on compounding failure
- 50. FEEDBACK IS THE BREAKFAST OF CHAMPIONS!
- 51. Good feedback vs. bad feedback
- 52. How do we make feedback more nutritious?
- 53. Great feedback is specific, goal oriented, organized, relevant, and timely
- 54. Great feedback is specific ● Is the wording vague or open-ended? ● Would someone else understand? ● Am I identifying a problem? ● Could this be an actionable item?
- 55. Great feedback is goal oriented ● Why do I want to add this? ● How will this suggestion benefit a user? ● How does this help accomplish our goals?
- 56. Great feedback is organized ● Am I repeating myself? Can I consolidate my points? ● Are there clear patterns or categories that I can reuse? ● Have I prioritized my feedback appropriately? ● Is my feedback well formatted?
- 57. Great feedback is relevant and timely ● Is this the type of feedback requested? ● Am I sharing this with the right person? ● Is this related to the current stage of the project? ● Is this the right time or place for my feedback?
- 58. Receiving feedback is hard, too!
- 60. Why is this so hard to do? ● Miscommunication ● Limited experience ● Personal bias ● Lack of time ● Fear
- 62. Responding to feedback is a subtle art ● Review the strategy behind the decisions that brought you to this point ● Analyze and explain the goals of this step of the process ● Outline the type of feedback you’re looking for
- 63. Inspire great feedback ● Establish and use a common vocabulary ● Send your work ahead of time to prevent churn and maximize your returns ● Ask lots of qualifying questions to dig deeper
- 64. To recap...
- 65. Innovation comes in many forms
- 69. Everyday innovation is a daily process
- 70. Building the proper mindset for innovation means finding the right time, space, and tools to identify gaps, seams, and overlaps
- 71. Effective collaboration promotes self-analysis, encourages continual learning, and results in real problem solving
- 72. Feedback is the breakfast of champions when it is specific, goal oriented, organized, relevant, and timely
- 73. Great communication is the key to everyday innovation
- 75. Thanks!
- 76. Questions?