Expanding Pockets of DevOps Greatness
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The webinar on 'Expanding Pockets of DevOps Greatness' discusses the benefits and strategies of implementing DevOps to improve performance in organizations. High-performing teams experience significantly better throughput, reliability, security, and market success compared to their peers, emphasizing the importance of grassroots efforts in DevOps adoption. Strategies for promoting DevOps include sharing knowledge, creating communication channels, standardizing processes, and empowering leadership within teams.
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▪ “Show and Tells”
▪ Demo Days
▪ Webinars
▪ Internal Open Source
▪ Dojos
▪ [Picture Here]
1. Share: Tactics](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-16-320.jpg)
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▪ Answer “What’s in it for
me?” for your audience
▪ Connect the dots so it’s
easy to see why their
participation is valuable to
them
▪ [Picture Here]
1. Share: Pro Tip – “What’s in it for me?”](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-17-320.jpg)
![20
▪ Wikis and intranets
▪ Chat rooms
▪ Email lists
▪ Newsletters and mass
education
▪ [Picture Here]
2. Communicate: Tactics](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-20-320.jpg)
![21
▪ Use stories with a
beginning, middle, and end
▪ Make it visual with
graphics, logos, stickers
▪ Include numbers and
metrics for evidence
▪ [DOES]
▪ [stickers]
▪ [SODR]
2. Communicate: Pro Tip – Good Marketing](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-21-320.jpg)
![23
▪ Standardize common services
▪ Scorecard
▪ Experimentation
▪ Common language
▪ Adopt rogue apps
▪ [Picture Here]
3. Standardize: Tactics](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-23-320.jpg)
![26
▪ Identify leaders
▪ Mentor leaders
▪ Promote influence across
groups
▪ Create impactful roles
▪ [Picture Here]
4. Empower: Tactics](https://image.slidesharecdn.com/expandingpocketsofdevopsgreatnessfinal-170830165630/85/Expanding-Pockets-of-DevOps-Greatness-26-320.jpg)
Expanding Pockets of DevOps Greatness
- 1. Expanding Pockets of DevOps Greatness Gene Kim Jeff Gallimore
- 2. 2 Housekeeping ▪ This webinar is being recorded ▪ Links to the slides and the recording will be made available after the presentation ▪ You can post questions via the GoToWebinar Control Panel
- 3. 3 Gene Kim Author, Researcher IT Revolution Jeff Gallimore Partner, Co-Founder Excella Consulting Meet Your Presenters
- 4. 4 What Does Greatness Look Like? ▪ More throughput ▪ More stability ▪ More control ▪ More winning
- 5. 5 High Performers Are More Agile 46x 440x more frequent deployments faster lead times than their peers Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
- 6. 6 High Performers Are More Reliable 5x 96x lower change failure rate faster mean time to recover (MTTR) Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
- 7. 7 High Performers Are More Secure And Controlled 2x 29% less time spent remediating security issues more time spent on new work Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report
- 8. 8 High Performers Win In The Marketplace 2x 2xmore likely to exceed profitability, market share and productivity goals more likely to achieve organizational and mission goals,customer satisfaction, quantity and quality goals Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
- 9. 9 High Performers Win In The Marketplace 2.2xhigher employee Net Promoter Score Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report 50%higher market capitalization growth over 3 years*
- 10. 10 We Need DevOps Now ▪ We want all those benefits from “more DevOps”… ▪ But how do we get “more DevOps” so we can get those benefits? ▪ Big Realization: You already have DevOps within your organization – it’s just not evenly distributed
- 11. 11 Vertically ▪ Convincing your team (down) and your boss (up) ▪ Well-known, visible, formal relationships ▪ Based on authority Horizontally ▪ Connecting to colleagues (across) ▪ Informal power structures and social networks ▪ Based on influence Scaling DevOps
- 12. 12 This Webinar Is For You If… ▪ You believe in the benefits of DevOps ▪ You want to build and promote grassroots DevOps efforts within your organization ▪ You’ve had small DevOps successes – like with a single team or project ▪ You’re aware of some like-minded people and groups within your organization, but you don’t know who they all are ▪ You lack a significant span of control (i.e., you’re not an executive) ▪ You want to build a “coalition of the willing”
- 13. 13 Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report Dimensions of Transformational Leadership
- 14. 14 Your Strategies for Scaling DevOps Horizontally 1. Share: “I provide opportunities to share knowledge and make success visible.” 2. Communicate: “I create common communication channels.” 3. Standardize: “I increase standardization and consistency of processes and tools.” 4. Empower: “I develop leadership capacity.”
- 15. 15 1. Share ▪ Provide opportunities to share knowledge and make success visible ▪ Help like-minded allies find you ▪ Advertise the real, practical, relevant benefits of DevOps within your organization ▪ Avoid debate of academic, hypothetical, “we’re different”
- 16. 16 ▪ “Show and Tells” ▪ Demo Days ▪ Webinars ▪ Internal Open Source ▪ Dojos ▪ [Picture Here] 1. Share: Tactics
- 17. 17 ▪ Answer “What’s in it for me?” for your audience ▪ Connect the dots so it’s easy to see why their participation is valuable to them ▪ [Picture Here] 1. Share: Pro Tip – “What’s in it for me?”
- 18. 18 Target Ross Clanton and Heather Mickman hosted internal DevOps Days events Verizon Nanda Kumar gamified DevOps by creating “DevOps Cup” competition 1. Share: Examples – Target and Verizon
- 19. 19 2. Communicate ▪ Create common “go to” communication channels that focus, facilitate, and encourage collaboration ▪ Make it easy for people to find information they need, share knowledge they’ve discovered, and communicate with like- minded people ▪ Avoid fragmentation and factions
- 20. 20 ▪ Wikis and intranets ▪ Chat rooms ▪ Email lists ▪ Newsletters and mass education ▪ [Picture Here] 2. Communicate: Tactics
- 21. 21 ▪ Use stories with a beginning, middle, and end ▪ Make it visual with graphics, logos, stickers ▪ Include numbers and metrics for evidence ▪ [DOES] ▪ [stickers] ▪ [SODR] 2. Communicate: Pro Tip – Good Marketing
- 22. 22 3. Standardize ▪ Increase standardization and consistency of language, processes, and tools ▪ Adoption because people want to – not because they have to ▪ “Make the right thing the easy thing” ▪ Respect individual flexibility
- 23. 23 ▪ Standardize common services ▪ Scorecard ▪ Experimentation ▪ Common language ▪ Adopt rogue apps ▪ [Picture Here] 3. Standardize: Tactics
- 24. 24 Merck Jason Victor adopted one team’s unsanctioned issue and task management suite and promoted it Google Mike Bland used “Rainbow of Death” to change culture around automated testing 3. Standardize: Examples – Merck and Google
- 25. 25 4. Empower ▪ Develop leadership capacity ▪ Find individuals whose contributions stand out from their peers ▪ Visible and not-so-visible ▪ Be proactive and reach out
- 26. 26 ▪ Identify leaders ▪ Mentor leaders ▪ Promote influence across groups ▪ Create impactful roles ▪ [Picture Here] 4. Empower: Tactics
- 27. 27 4. Empower: Pro Tip – Keep An Open Mind ▪ Don’t dismiss the counterintuitive ▪ Experiment to find out what really works (and what really doesn’t) ▪ Treat failures as learning opportunities ▪ Incorporate ideas from others to increase their buy-in
- 28. 28 Tasktop Mik Kersten helped team members visualize the value stream, which highlighted bottlenecks – and identified big contributors 4. Empower: Example – Tasktop
- 29. 29 Leadership Matters ▪ Teams with the least amount of transformational leadership behaviors (the bottom third) were one-half as likely to be high IT performers ▪ But leaders cannot do it alone! Teams with the top 10% of transformational leaders performed no better than the median Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
- 30. 30 Leaders Affect Outcomes Through… Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report
- 31. 31 ▪ Change is risky ▪ Taking risks requires courage ▪ Courage is a characteristic of every great hero You Can Be A Hero
- 32. 32 Available for download in the Handouts section of your GoToWebinar control panel Get The Whitepaper https://itrevolution.com/book/expanding-pockets-greatness/
- 33. 33 More Whitepapers https://itrevolution.com/devops-books/ DevOps Enterprise Summit https://events.itrevolution.com/ Other Resources
- 34. Questions
- 35. 35 Thank you! ▪ Don’t miss our next webinar! ▪ Featuring Gene Kim, Pauly Comtois, and Tim Buntel ▪ Register today! https://xebialabs.com/community/webinars/
Editor's Notes
- #18: http://www.activityshelter.com/wp-content/uploads/2016/04/dot-to-dot-printables-unicorn.jpg
- #19: http://target.github.io/photos/dotgt https://twitter.com/AroonGursahaney/status/811669003387174912
- #21: https://mike-bland.com/images/tott-test-certified.jpg
- #22: http://target.github.io/images/yoda.jpg
- #24: https://en.wikipedia.org/wiki/Track_gauge#/media/File:Mixed_gauge_track_Didcot.JPG
- #25: https://www.usenix.org/sites/default/files/conference/protected-files/lisa16_slides_victor.pdf https://image.slidesharecdn.com/therainbowofdeath-170308124018-170313014014/95/the-rainbow-of-death-by-mike-bland-37-638.jpg?cb=1489369449
- #27: https://upload.wikimedia.org/wikipedia/commons/1/12/TRANSMISSION_LINES_OF_ELECTRICAL_POWER_STATION_BUILT_ON_STATEN_ISLAND_MARSHLAND._OPENING_OF_VERRAZANO_BRIDGE_BROUGHT..._-_NARA_-_547936.jpg
- #28: “In God we trust; all others bring data.” – W. Edwards Deming
- #32: https://pixabay.com/p-552109