John Weiss, the executive creative director of WebMD, gave a presentation on experience design. He discussed how experience design can change lives and create evangelists. He covered what experience design is, different types of design, and provided examples of companies that are doing experience design well, such as Charity Water and Mint.com. Weiss emphasized building a culture that allows teams to get to the human aspect of design and defined responsibilities and execution for experience design projects.
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