EXPERIENCE
DESIGN:
CHANGING LIVES
AND CREATING
EVANGELISTS
JOHN WEISS
Executive Creative Director, WebMD

@johnweiss
#XDSL
WHAT
IS
EXPERIENCE
DESIGN
ADVERTISING   INTERACTION   PRODUCT   INDUSTRIAL   ENVIRONMENTAL




               DESIGN
  DIGITAL       SOCIAL       PRINT     MOBILE        IDENTITY
ADVERTISING   INTERACTION    PRODUCT     INDUSTRIAL   ENVIRONMENTAL




                            EXPERIENCE




                            EXPERIENCE



  DIGITAL       SOCIAL        PRINT       MOBILE        IDENTITY
IA




              DIGITAL
                               IxD


UI

        USER EXPERIENCE

                                MOBILE


     SOCIAL
INTERACTION




                   EmD


ADVERTISING                  ENVIRONMENTAL




                                                 IA
                         CUSTOMER EXPERIENCE

        PRINT

                           POP

                                       PRODUCT
(WHY)




            DIGITAL
             (WHAT)




        USER EXPERIENCE
             (HOW)
WHAT




WHY




HOW
IMPACT
(WHAT)




               (WHY)




         EXPERIENCE DESIGN
               (HOW)
IMPACT
(WHAT)
                           DIGITAL
                                        PRINT



            INTERACTION                              MOBILE




         EXPERIENCE
         ADVERTISING                                   PRODUCT


           DESIGN
              SOCIAL                              ENVIRONMENTAL




                          INDUSTRIAL   IDENTITY
ADVERTISING          ENVIRONMENTA               PRODUCT                 INDUSTRIAL            INTERACTION
                                   L




“   I think advertising is poison
    gas. Advertising should tear
     you up, you should get the
    chills, and maybe you should
    pass out when you watch it.
                                DESIGN       Design is not just what it looks
                                              like and feels like. Design is
                                                     how it works.
                                                        STEVE JOBS
                                                                                          In emphasizing evidential quality
                                                                                           and beauty, I also want to move
                                                                                          the practices of analytical design
                                                                                            far away from the practices of
                                                                                           propaganda, marketing, graphic
             GEORGE LOIS
                                                                                             design, and commercial art.




                                                                                                                         ”
                                                                                                    EDWARD TUFTE




           DIGITAL                  SOCIAL               PRINT                   MOBILE                 IDENTITY
ADVERTISING          ENVIRONMENTA               PRODUCT                 INDUSTRIAL            INTERACTION
                                   L




“   I think advertising is poison
    gas. Advertising should tear
     you up, you should get the
    chills, and maybe you should
    pass out when you watch it.
                                DESIGN       Design is not just what it looks
                                              like and feels like. Design is
                                                     how it works.
                                                        STEVE JOBS
                                                                                          In emphasizing evidential quality
                                                                                           and beauty, I also want to move
                                                                                          the practices of analytical design
                                                                                            far away from the practices of
                                                                                           propaganda, marketing, graphic
             GEORGE LOIS
                                                                                             design, and commercial art.




                                                                                                                         ”
                                                                                                    EDWARD TUFTE




           DIGITAL
                                COGNITIVE
                                    SOCIAL               PRINT                   MOBILE                 IDENTITY


                               DISSONANCE
ADVERTISING          ENVIRONMENTA           PRODUCT                 INDUSTRIAL            INTERACTION
                                   L




“   I think advertising is poison
    gas. Advertising should tear
     you up, you should get the
    chills, and maybe you should
    pass out when you watch it.
                                DESIGN   Design is not just what it looks
                                          like and feels like. Design is
                                                 how it works.
                                                    STEVE JOBS
                                                                                      In emphasizing evidential quality
                                                                                       and beauty, I also want to move
                                                                                      the practices of analytical design
                                                                                        far away from the practices of
                                                                                       propaganda, marketing, graphic
             GEORGE LOIS
                                                                                         design, and commercial art.




                                                                                                                     ”
                                                                                                EDWARD TUFTE
                                     CURIOSITY
                                      SURPRISE
           DIGITAL                  SOCIAL           PRINT                   MOBILE                 IDENTITY
                                      MEANING
                                     INTENSITY
                                       IMPACT
ADVERTISING          ENVIRONMENTA           PRODUCT                 INDUSTRIAL          INTERACTION
                                   L




“   I think advertising is poison
    gas. Advertising should tear
     you up, you should get the
    chills, and maybe you should
    pass out when you watch it.
                                DESIGN   Design is not just what it looks
                                          like and feels like. Design is
                                                 how it works.
                                                    STEVE JOBS
                                                                                    In emphasizing evidential quality
                                                                                     and beauty, I also want to move
                                                                                    the practices of analytical design
                                                                                      far away from the practices of
                                                                                     propaganda, marketing, graphic
             GEORGE LOIS
                                                                                       design, and commercial art.




                                                                                                                   ”
                                                                                              EDWARD TUFTE
                                     CURIOSITY          GET THINGS DONE
                                      SURPRISE             INFORMATIVE
           DIGITAL                  SOCIAL           PRINT         MOBILE                         IDENTITY
                                      MEANING                 USEFUL
                                     INTENSITY                USABLE
                                       IMPACT             TRANSPARENT
DESIGN
LEAVES
A MARK
SURFACE
AUTHENTIC,
MEANINGFUL
VALUE
IMPACT
(WHAT)
                           DIGITAL
                                             PRINT



            INTERACTION                                 MOBILE




         ADVERTISING                                      PRODUCT
                                     (WHY)


              SOCIAL                                 ENVIRONMENTAL

                           EXPERIENCE DESIGN
                                   (HOW)
                          INDUSTRIAL     IDENTITY
WHERE DO
YOU START
BUILD A
CULTURE THAT
ALLOWS YOU TO
GET TO HUMAN
Rapid Iteration                                High Fidelity
                                          HUMAN CONSUMPTION
ABILITY TO FAIL
                    Flexible Toolset




                       Research




                       Validation




                  Experiment / Innovate
CHANNEL
   (WHAT)
                               DIGITAL
                                                 PRINT



                INTERACTION                                 MOBILE




             ADVERTISING                                      PRODUCT
                                         (WHY)


                  SOCIAL                                 ENVIRONMENTAL

                               EXPERIENCE DESIGN
                                       (HOW)
                              INDUSTRIAL     IDENTITY




HIRE PASSION
DEFINE
EXPERIENCE
BEHAVIORS NOT FEATURES
APPLICATION
BE BOLD
BE HUMAN
DEFINE
RESPONSIBILITIES
DEFINE
EXECUTION
WHO’S
GETTING
IT RIGHT
NEW YORK CITY
CHARITY WATER
MINT.COM
TARGET
THANKS!
(NOW GO CHANGE THE WORLD...)




JOHN WEISS
Executive Creative Director, WebMD

@johnweiss
#XDSL

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Experience Design: Changing Lives & Creating Evangelists

  • 1. EXPERIENCE DESIGN: CHANGING LIVES AND CREATING EVANGELISTS JOHN WEISS Executive Creative Director, WebMD @johnweiss #XDSL
  • 3. ADVERTISING INTERACTION PRODUCT INDUSTRIAL ENVIRONMENTAL DESIGN DIGITAL SOCIAL PRINT MOBILE IDENTITY
  • 4. ADVERTISING INTERACTION PRODUCT INDUSTRIAL ENVIRONMENTAL EXPERIENCE EXPERIENCE DIGITAL SOCIAL PRINT MOBILE IDENTITY
  • 5. IA DIGITAL IxD UI USER EXPERIENCE MOBILE SOCIAL
  • 6. INTERACTION EmD ADVERTISING ENVIRONMENTAL IA CUSTOMER EXPERIENCE PRINT POP PRODUCT
  • 7. (WHY) DIGITAL (WHAT) USER EXPERIENCE (HOW)
  • 9. IMPACT (WHAT) (WHY) EXPERIENCE DESIGN (HOW)
  • 10. IMPACT (WHAT) DIGITAL PRINT INTERACTION MOBILE EXPERIENCE ADVERTISING PRODUCT DESIGN SOCIAL ENVIRONMENTAL INDUSTRIAL IDENTITY
  • 11. ADVERTISING ENVIRONMENTA PRODUCT INDUSTRIAL INTERACTION L “ I think advertising is poison gas. Advertising should tear you up, you should get the chills, and maybe you should pass out when you watch it. DESIGN Design is not just what it looks like and feels like. Design is how it works. STEVE JOBS In emphasizing evidential quality and beauty, I also want to move the practices of analytical design far away from the practices of propaganda, marketing, graphic GEORGE LOIS design, and commercial art. ” EDWARD TUFTE DIGITAL SOCIAL PRINT MOBILE IDENTITY
  • 12. ADVERTISING ENVIRONMENTA PRODUCT INDUSTRIAL INTERACTION L “ I think advertising is poison gas. Advertising should tear you up, you should get the chills, and maybe you should pass out when you watch it. DESIGN Design is not just what it looks like and feels like. Design is how it works. STEVE JOBS In emphasizing evidential quality and beauty, I also want to move the practices of analytical design far away from the practices of propaganda, marketing, graphic GEORGE LOIS design, and commercial art. ” EDWARD TUFTE DIGITAL COGNITIVE SOCIAL PRINT MOBILE IDENTITY DISSONANCE
  • 13. ADVERTISING ENVIRONMENTA PRODUCT INDUSTRIAL INTERACTION L “ I think advertising is poison gas. Advertising should tear you up, you should get the chills, and maybe you should pass out when you watch it. DESIGN Design is not just what it looks like and feels like. Design is how it works. STEVE JOBS In emphasizing evidential quality and beauty, I also want to move the practices of analytical design far away from the practices of propaganda, marketing, graphic GEORGE LOIS design, and commercial art. ” EDWARD TUFTE CURIOSITY SURPRISE DIGITAL SOCIAL PRINT MOBILE IDENTITY MEANING INTENSITY IMPACT
  • 14. ADVERTISING ENVIRONMENTA PRODUCT INDUSTRIAL INTERACTION L “ I think advertising is poison gas. Advertising should tear you up, you should get the chills, and maybe you should pass out when you watch it. DESIGN Design is not just what it looks like and feels like. Design is how it works. STEVE JOBS In emphasizing evidential quality and beauty, I also want to move the practices of analytical design far away from the practices of propaganda, marketing, graphic GEORGE LOIS design, and commercial art. ” EDWARD TUFTE CURIOSITY GET THINGS DONE SURPRISE INFORMATIVE DIGITAL SOCIAL PRINT MOBILE IDENTITY MEANING USEFUL INTENSITY USABLE IMPACT TRANSPARENT
  • 17. IMPACT (WHAT) DIGITAL PRINT INTERACTION MOBILE ADVERTISING PRODUCT (WHY) SOCIAL ENVIRONMENTAL EXPERIENCE DESIGN (HOW) INDUSTRIAL IDENTITY
  • 19. BUILD A CULTURE THAT ALLOWS YOU TO GET TO HUMAN
  • 20. Rapid Iteration High Fidelity HUMAN CONSUMPTION ABILITY TO FAIL Flexible Toolset Research Validation Experiment / Innovate
  • 21. CHANNEL (WHAT) DIGITAL PRINT INTERACTION MOBILE ADVERTISING PRODUCT (WHY) SOCIAL ENVIRONMENTAL EXPERIENCE DESIGN (HOW) INDUSTRIAL IDENTITY HIRE PASSION
  • 32. THANKS! (NOW GO CHANGE THE WORLD...) JOHN WEISS Executive Creative Director, WebMD @johnweiss #XDSL