Experiences joining Agile and ITIL for DevOps
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The document discusses the integration of Agile and ITIL® in DevOps, emphasizing the importance of feedback and iterative improvement. It highlights the conflict between Agile methodologies and traditional IT service management practices, particularly the perception of ITIL® as overly bureaucratic. Overall, it aims to demonstrate that Agile and ITIL® can complement each other to enhance software delivery and operational efficiency.
![Further reading
Agile and ITIL: and how they integrate
[BCS]
http://bit.ly/BCSAgileITIL
Best practice in the cloud
[Axelos]
http://bit.ly/CloudITIL](https://image.slidesharecdn.com/experiences-joining-itil-and-agile-for-devops-150326091858-conversion-gate01/85/Experiences-joining-Agile-and-ITIL-for-DevOps-37-320.jpg)
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Experiences joining Agile and ITIL for DevOps
- 1. Experiences joining Agile and ITIL® for DevOps Unicom DevOps Summit, 26th March 2015, London #unicomdevops Rob Thatcher, Skelton Thatcher Consulting
- 2. Agile (Scrum), ITIL®, DevOps Aligning Scrum and ITIL® Focus on feedback
- 3. Why? • Building service management from scratch in Agile organisation • Digital transformation : software moving from on- premise to Saas, building service management and Operations approach • Software delivery and operations strategy, Agile with Service management and DevOps initiative
- 4. Terminology
- 5. Agile
- 6. Agile Iterative, early delivery Collaboration with stakeholders Respond to changes “Working software”
- 7. Agile Commercial cannot specify all details We do not know how users will react Hypothesis-driven feature development
- 8. Agile Allows us to explore a problem domain Reduced need for analysis Makes space for learning Acknowledges that needs evolve
- 9. Gaps in Agile (?) Operational features Software as ‘service’ vs ‘product’ Secondary users (as practised by many organisations)
- 11. ITSM Effective management of IT services Services, not products Ongoing lifetime ITIL® is a Registered Trade Mark of AXELOS Limited
- 13. ITIL® A library of good practices for ITSM Not a prescriptive framework! Continual improvement Ongoing services, not finished s/w ITIL® is a Registered Trade Mark of AXELOS Limited
- 14. Agile, ITIL® A shared focus on working software Iterative improvement Collaboration
- 15. Observations
- 16. Anti-ITIL sentiment seems widespread Perception of Bureaucracy ‘Belief’ that Agile will fix all..
- 17. ITSM Purpose Misunderstood ALL or nothing ITIL approach *Missing ‘Continual Service Improvement
- 18. Aligning Agile and ITIL®
- 19. Feedback in Agile (Scrum)
- 24. Plan – Do – Check – Act
- 25. Agile and ITIL®
- 26. Mapping Agile & ITIL® to PDCA
- 27. DevOps feedback Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/
- 28. DevOps feedback Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/
- 29. DevOps feedback Gene Kim, http://itrevolution.com/the-three-ways-principles-underpinning-devops/
- 30. Feedback “A culture of continual experimentation and learning” – Gene Kim
- 32. Focus on feedback Feedback is essential for effective software Agile: feedback during dev ITIL®: feedback during operation DevOps: feedback during dev and operation
- 34. Recapitulation
- 35. Agile, ITIL® Complementary, not conflicting Iterative improvement Focus on working software
- 36. Agile, ITIL® Focus on feedback loops Shorten the feedback cycles Encourage collaboration
- 37. Further reading Agile and ITIL: and how they integrate [BCS] http://bit.ly/BCSAgileITIL Best practice in the cloud [Axelos] http://bit.ly/CloudITIL
- 38. Thank you! http://skeltonthatcher.com/ [email protected] @SkeltonThatcher +44 (0)20 8242 4103 Slides © Skelton Thatcher Consulting Ltd. All rights reserved.