Stacia Viscardi, CST, CEO AgileEvolution, Inc.
AgileEvolution_
Failagility
The Business of Imperfection
Stacia Heimgartner Viscardi
ca
2003 67 failagility
100s
19
2
1000s
I bring you lessons learned from
• Trial and error
• Situations, Stuff
• Mistakes and calamities
• The trough of despond
• The Ordinary and Mediocre
• Broken Ribs and deep Introspection
… all super exciting, eh?
AgileEvolution_
2015 2016 2017
My “inspiration”
A Tale of Onyx
AgileEvolution_
Dressage – 720 combinations (at least)
AgileEvolution_
Failure:
The Ego Death Star
AgileEvolution_
Failagility: The Business of Imperfection by Stacia Viscardi
It’s all about the dopamine, baby…
• Care enough to learn the lesson, yet…
• Failure is a routine
• Move on to creating the next high
• Counter failure with success!
Let’s win:
We are dopamine junkies
– let’s do it again!
AgileEvolution_
Why do we fear failure?
• It hurts. Literally.
• I’ve never done this before!
• Judgment from others – and from ourselves!
• I want to fit in!
• Aversion to emotional sadness or turmoil
• Chemistry
• Piling on
• Other negative consequence
AgileEvolution_
Fear
Fear of Failure:
The Ego Death Star
AgileEvolution_
Avoid? Over-plan?
Or build failagility?
Business Agility
“The ability to adapt quickly and effectively to
all forms of change to deliver maximum value
and customer experience.” – Mike Beedle
Mike Beedle, 2017
AgileEvolution_
It takes people!
Failagility: The Business of Imperfection by Stacia Viscardi
Enabling Failagility:
Performance Reviews, Fear, and Maslow
?
AgileEvolution_
Does this encourage risk-taking?
AgileEvolution_
Learned Helplessness
AgileEvolution_
The World is Complex
a LearningOrganization increases complexity of mind
Evolving identities, comfortable
working with authority of others;
seeks meaning, serves
Identity not tied to particular role, “the
evolving self.” Understand things from
many different perspectives.
Self-Transforming Mind
Status quo thinking
Responses based on peer or societal
pressure
External validation drives sense of self
Social Mind
Question expectations and values;
explore other thoughts and feelings
Fit the narrative – hear and see what’s
desired
Self-Authoring Mind
58%
1%
35% Adapted from Immunity to Change: How to Overcome it… Kegan,
Robert and Lahey, Lisa. HBR Press, 2009.
Social Authoring Transform
AgileEvolution_
Enabling Failagility:
Eustress or Distress?
Source: Berin Loritsch www.ironstrong.org
AgileEvolution_
Failagility is necessary when gambling
The organization must sense the problem space and reprioritize its responses
accordingly.
This is an ongoing activity as the problem space is emergent in nature.
Now
Three months from Now
A Year from Now
Possible solutions
(dynamic)
Problems to Solve
(dynamic)
Budget
User Conference
Retail seasonCompetitor x
Competitor y
Timeframes
(stable)
Quality
Brand
AgileEvolution_
Adapted from Virginia Satir
Enabling Failagility:
Provide vision and remove impediments
AgileEvolution_
Failagility: The Business of Imperfection by Stacia Viscardi
Enable Failagility
An organization is only as fast and
agile as its longest
feedback/recovery cycle.
AgileEvolution_
Failagility: Agility in failure. The ability to influence new boundaries
and outcomes while in the trough of despond.
5127
AgileEvolution_
Customer
Organization
Team
Self
Remove the roadblocks to fearless experimentation
AgileEvolution_
Be able to see the impact QUICKLY
Dept 1 Dept 2 Dept 3 Dept 4 Dept 5
Departmental dependencies KILL.
How may we improve when we
can’t see what to improve?
AgileEvolution_
Failagility
How to enable it
AgileEvolution_
Failagility: The Business of Imperfection by Stacia Viscardi
Certified Failure Practitioner CFP™
• Certification lasts for lifetime
• Exam after this keynote
• Your role: go create other CFPs - people
comfortable in their abilities to fail… and
learn.
• Congratulations! You’re among the first
recognized failures in the world!
AgileEvolution_

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Failagility: The Business of Imperfection by Stacia Viscardi

  • 1. Stacia Viscardi, CST, CEO AgileEvolution, Inc. AgileEvolution_ Failagility The Business of Imperfection
  • 2. Stacia Heimgartner Viscardi ca 2003 67 failagility 100s 19 2 1000s
  • 3. I bring you lessons learned from • Trial and error • Situations, Stuff • Mistakes and calamities • The trough of despond • The Ordinary and Mediocre • Broken Ribs and deep Introspection … all super exciting, eh? AgileEvolution_
  • 4. 2015 2016 2017 My “inspiration”
  • 5. A Tale of Onyx AgileEvolution_
  • 6. Dressage – 720 combinations (at least) AgileEvolution_
  • 7. Failure: The Ego Death Star AgileEvolution_
  • 9. It’s all about the dopamine, baby… • Care enough to learn the lesson, yet… • Failure is a routine • Move on to creating the next high • Counter failure with success! Let’s win: We are dopamine junkies – let’s do it again! AgileEvolution_
  • 10. Why do we fear failure? • It hurts. Literally. • I’ve never done this before! • Judgment from others – and from ourselves! • I want to fit in! • Aversion to emotional sadness or turmoil • Chemistry • Piling on • Other negative consequence AgileEvolution_
  • 11. Fear Fear of Failure: The Ego Death Star AgileEvolution_
  • 13. Business Agility “The ability to adapt quickly and effectively to all forms of change to deliver maximum value and customer experience.” – Mike Beedle Mike Beedle, 2017 AgileEvolution_ It takes people!
  • 15. Enabling Failagility: Performance Reviews, Fear, and Maslow ? AgileEvolution_
  • 16. Does this encourage risk-taking? AgileEvolution_
  • 18. The World is Complex a LearningOrganization increases complexity of mind Evolving identities, comfortable working with authority of others; seeks meaning, serves Identity not tied to particular role, “the evolving self.” Understand things from many different perspectives. Self-Transforming Mind Status quo thinking Responses based on peer or societal pressure External validation drives sense of self Social Mind Question expectations and values; explore other thoughts and feelings Fit the narrative – hear and see what’s desired Self-Authoring Mind 58% 1% 35% Adapted from Immunity to Change: How to Overcome it… Kegan, Robert and Lahey, Lisa. HBR Press, 2009. Social Authoring Transform AgileEvolution_
  • 19. Enabling Failagility: Eustress or Distress? Source: Berin Loritsch www.ironstrong.org AgileEvolution_
  • 20. Failagility is necessary when gambling The organization must sense the problem space and reprioritize its responses accordingly. This is an ongoing activity as the problem space is emergent in nature. Now Three months from Now A Year from Now Possible solutions (dynamic) Problems to Solve (dynamic) Budget User Conference Retail seasonCompetitor x Competitor y Timeframes (stable) Quality Brand AgileEvolution_
  • 21. Adapted from Virginia Satir Enabling Failagility: Provide vision and remove impediments AgileEvolution_
  • 23. Enable Failagility An organization is only as fast and agile as its longest feedback/recovery cycle. AgileEvolution_ Failagility: Agility in failure. The ability to influence new boundaries and outcomes while in the trough of despond.
  • 25. Customer Organization Team Self Remove the roadblocks to fearless experimentation AgileEvolution_
  • 26. Be able to see the impact QUICKLY Dept 1 Dept 2 Dept 3 Dept 4 Dept 5 Departmental dependencies KILL. How may we improve when we can’t see what to improve? AgileEvolution_
  • 27. Failagility How to enable it AgileEvolution_
  • 29. Certified Failure Practitioner CFP™ • Certification lasts for lifetime • Exam after this keynote • Your role: go create other CFPs - people comfortable in their abilities to fail… and learn. • Congratulations! You’re among the first recognized failures in the world! AgileEvolution_