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Ferras Jaffar Ahmed
- 1.
- 2. The eGovernment AuthorityObjectives and Achievements Feras Ahmed Director, Services and Channels Enhancement eGovernment Authority
- 3. Head of State: His Majesty the King, Sheikh Hamad bin Isa Al Khalifa (1999) Prime Minister: His Royal Highness, Prince Khalifa bin Salman Al Khalifa (1970) Crown Prince: His Royal Highness, Prince Salman bin Hamad Al Khalifa Land area: 239 sq mi (619 sq km); total area: 260 sq mi (741 sq km) Population (2010 est.): 1,234,560 ; Birth rate: 17.0/1000; Infant mortality rate: 15.2/1000; Life expectancy: 75.4; Density per sq km: 1,080; Literacy : 91.5 % of the total Population. Capital and largest city (2003 est.): Manama, 527,000 (metro area), 149,900 (city proper) Kingdom of Bahrain
- 4. The Supreme Committeefor Information and Communication Technology Headed by HH Sh. Mohammed bin Mubarak Al Khalifa Deputy Prime Minister
- 5. The eGovernment Strategy2007-2010 Bahrain Economic Vision 2030 “ Build a productive and globally competitive economy through efficient and effective government to ensure every Bahraini has the means to live a secure and fulfilling life and reach their full potential” eGovernment Vision “ To be the eGovernment leader committed to provide all Government services that are integrated, best-in-class and available to all through their channels of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business” Individuals Visitors Businesses Government
- 6. eGovernment Authority BPR& Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme Management Monitoring & Evaluation eGovernment Strategy for Connected Governance Data Centre Government Data Network Data Security National Data Set eOffice Customs eHealth Education Real Estate eProcurement G2B Gateway G2E portal Social Information Tourism Case Management Services Gateway Enterprise Architecture Authentication (Single Sign on, Smart card) Mobile Gateway National Contact Centre eServices Centres eGovernment Portal
- 7. eGovernment is morethan mere Automation CUSTOMERS [Citizens, Business, Government] What to deliver? Where & When to deliver? How to deliver? Channels of Choice eServices Service Levels Commitment (QoS) Capacity Building Marketing & Awareness Processes & Policies
- 8. Target 2010Elements of Vision Variety of Governmental eServices Accomplished Achievements All Government Services
- 9. Target 2010Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery Available to All Mobile Portal eServices Centers eGovernment Portal National Contact Center Multi Channels
- 10. Target 2010Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery 200+ eServices currently available.. Available to All Multi Channels eGovernment Portal
- 11. Total = 55 eServices Available through SMS or WAP Target 2010 Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery Mobile Portal Available to All Multi Channels
- 12. Target 2010Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery 15 eServices Centers were set up across the five governorates of the Kingdom of Bahrain. Customer’s hot touch points were selected such as post offices and community centers. Available to All Multi Channels eServices Centers
- 13. Target 2010Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery Self-Service eKiosks were installed in 35 locations around the Kingdom of Bahrain. Located in: Shopping malls, Ministry premises, Hospitals, Banks, Supermarkets, Post offices and more… Multi Channels Available to All eGovernment Kiosks
- 14. Target 2010Elements of Vision eServices delivered through the available channels Accomplished Achievements 4 Channels of Service Delivery Establishment of “Silah Gulf” Providing services to a major GCC Telecom provider Employment of 120 Bahrainis to date 8000 8001 Multi Channels Available to All National Contact Center
- 15. Government Employees BusinessIndividuals NOT INCLUDED % 89 % 85 % 77 % 93 % 84 % 74 % 76 % 67 Target 2010 Elements of Vision 80% Customer Satisfaction Accomplished Achievements 2010 2009 2008 Integrated, Best in Class
- 16. Target 2010Elements of Vision Top 5 in Asia & number 1 in GCC Objectives based on the eGovernment Strategy and the Current United Nations eGovernment Readiness Report Accomplished Achievements eGovernment Leader United Nations’ eGovernment Index Target 2008 2010 Bahrain’s Rank among GCC Countries 1 2 1 Bahrain’s Rank among Middle East Countries - 4 1 Bahrain Rank among Asians Countries 5 8 3 World-wide Rank - 42 13
- 17. Target 2010Elements of Vision At least 2 projects winning international awards Accomplished Achievements 5 GCC Awards 6 International Awards 10 Arab Awards eGovernment Leader
- 18. Target 2010Elements of Vision At least 2 projects winning international awards Accomplished Achievements World Summit Award 2010 on the Mobile Content (Government and Participation Category) United Nations eGovernment Survey 2010 - Special Awards (Outstanding progress among the top 20) United Nations Public Service Awards 2010 (Improving transparency, accountability and responsiveness in the public service – eGovernment Portal) United Nations Public Service Awards 2010 (Advancing Knowledge Management in Government – National Enterprise Architecture Framework) Cisco Innovation Award 2010 I4d Award (e-India award in the category of best eGovernment initiative and project) 6 International Awards eGovernment Leader
- 19. Achieved in %Target 2010 Strategy Elements Top 5 in Asia & number 1 in GCC At least 2 projects winning international awards Launching 200 eServices 80% Customer Satisfaction eServices delivered through the available channels 4 Channels of Service Delivery 100% 90% 100% Differs 100% Accomplishments Overview eGovernment Leader All Government Services Integrated, Best in Class Available to All Multi Channels
- 20. Cisco Networkers 2010Meeting of the Organization of Economic Cooperation and Development (OECD) Bahrain International eGovernment Forum and IT Expo 2008-2010 MENA Information & Communication Technology Conference Arab e-Content Award 2009 Receiving Arab and International Delegates Hosting the Largest International and Regional Events
- 21. eGovernment Achievements Agreement with Cisco Completion of Phase l – National Enterprise Architecture Project Arab Center for eContent Development Launching the e-Office Project (Zajel) Capacity Building Centre for African Countries Membership in Global Alliance of ICT and Development (GAID) Capacity Building Project: Training thousands of citizens
- 22. eGovernment Achievements Launching New Channels, through the Social Networks: Creating eGovernment Page on (facebook). Creating eGovernment Page on (YouTube). Creating eGovernment Page on (Twitter). Creating eGovernment (Blog). Over 35 Awareness Campaigns were organized in Shopping Malls, Ministries and Government Outlets, Universities and Schools Launch of 50+ Marketing Campaigns Participation in 15+ Regional and International Events (Forums & Expos) Hosting Cisco Networkers 2010, MENA ICT, Arabic eContent Award 2009
- 23. PROJECT: NATIONAL ENTERPRISEARCHITECTURE FRAMEWORK (NEAF) Belief of a positive co-relation between e-government capability and architectural maturity Need for a Kingdom wide strategic and holistic guiding plans for e-government Together with a need to Manage Complexity Manage IT portfolio Support System Development Support business & IT Prioritization Overcome issues with legacy transformation Information Management & Security
- 24. What is NEAF?T NEAF is: An aggregation of models and meta-models Governance and compliance mechanisms Technology Standards and guidelines The Open Group Architecture Framework (TOGAF) was adopted to develop NEAF Simply put the objective of NEAF is to assist the Kingdom of Bahrain to design, develop and deploy an EA for better strategies, processes, plans, structures and technologies across the government sector
- 25. Key implementation stepsAs-is Architecture Assessment Target Architecture Design Migration Plan Development Governance and Compliance NEAF Training Review and Feedback
- 26. EA readiness assessmentCollected information on 11 critical parameters relevant to EA Planning, Governance, Process , Involvement , Framework, Blueprint, Communication , Integration, Compliance , Quality of Service and Security Assessment provided inputs for further work How to structure the workshops and trainings Understanding the kind of governance and compliance required Capabilities of the ministries to take up the transition plan initiatives What kind of guidelines needs to be developed On a readiness scale of 5, the average readiness was around 1 .
- 27. Baseline architecture Baselinearchitecture of 26 ministries Structured questionnaires and site visits to collect details on business, data, applications and technology. Baseline architecture resulted in List of IT assets of the organizations Capabilities of the systems deployed Infrastructure availability and utilization
- 28. Target architecture Architecturemodels developed in the areas of business, application, data, technology and security. Models address the requirements of seamless service delivery, re-usability of IT assets, security requirements and interoperability requirements.
- 29. Transition plan Threeyear time based implementation of 58 initiatives across 26 organizations. Categorized into programs for IT enablement of sectors Health, Education, Municipal, Community, Culture, Economic development, Energy, Judiciary, etc Created individual ministry implementation roadmaps Prioritized through weighted scoring based on Business alignment, Functional dependency, Data dependency, Readiness of ministries
- 30. Governance and complianceEncourage –Enforce based governance and compliance Institutional set up and operational mechanism EA authority was established as an institution. E4 model adopted as operational mechanism Evolve: Develop and manage architectures Enable: assist government organizations with architecture related work Ensure: manage compliance of project architecture Enhance: develop vendors who can provide solutions based on reference architecture
- 31. Standards and guidelinesSnapshot of IT inventory Identification of relevant technology standards for these IT assets. Rationalize and standardize the standards that should be followed by all organizations These standards are defined across Application, Data, Collaboration & productivity, Network, Security, Platforms and Enterprise IT Management
- 32. Building the EACulture –Training & workshops Extensive training on EA Attended by architects or IT personnel from the government organization Close to 100 people across 26 organizations were trained
- 33. Way forward tosustainability Team of 8 full time enterprise architects established under EA authority. This team will adopt management by objectives approach in discharging their responsibilities Developed scalable and adoptable EA maturity model to guide organizations in implementing EA. Implementing centralized EA tool which will hold data on EA across organizations and provides visibility of EA.
- 34. Way Forward TheNew eGovernment Strategy 2011-2016
- 35. The New eGovernmentStrategy Committee 2011-2016 Announcement of the new strategy to be announced soon.. Start the new strategy implementation by beginning of 2011
- 36. New Strategy OverviewE-Transformation New Standards Focus on Capacity Building Simplify the government services Provide added value to business sector and society Sustainability and Justice Reduce Time and Cost Suitable to Special Needs Personalization Focus on Education Sector GCC Services Integration Create Information Centers General IT Governance Shared Services GCC Common Market Enhancement Enhance Competitiveness Welcoming the GCC Countries Provide all the essential Information Useful Services To be a model in the use of technology to preserve the environment Attract Investments Easin Process on Investors Simplify the procedures One Stop Shop to Visitors Source of Information Locally Government Business Individuals Regionally Internationally The public will be the main element in the new strategy The new strategy will cover the: Individuals, Business, and Government sectors, on different levels: Locally, Regionally, and Internationally
- 37. E-Transformation New StandardsFocus on Capacity Building Simplify the government services Provide added value to business sector and society Sustainability and Justice Reduce Time and Cost Suitable to Special Needs Personalization Focus on Education Sector GCC Services Integration Create Information Centers General IT Governance Shared Services GCC Common Market Enhancement Enhance Competitiveness Welcoming the GCC Countries Provide all Essential Information Useful Services To be a model in the use of technology to preserve the environment Attract Investments Easin Process on Investors Simplify the procedures One Stop Shop to Visitors Source of Information Locally Individuals Regionally تبسيط الخدمات الحكومية تقديم قيمة مضافة لقطاع الأعمال والمجتمع الإستدامة و العدالة مرحبة بالأشقاء الخليجيين تقديم كافة المعلومات الهامة خدمات مفيدة خدمات مشتركة تعزيز السوق الخليجية المشتركة تعزيز التنافسية ربط مع باقي الخدمات في دول الخليج إنشاء مراكز معلوماتية إطار عام لحوكمة المعلومات جذب الإستثمارات التسهيل على المستثمرين تبسيط الإجراءات Public Involvement in the new eServices. Provide the opportunity to the public to interact with the government officials. Make the eServices the best option for the public to use. Enhance the transparency and justice when implementing the government services. Simplify the government procedures, which will help in attracting the investors and new opportunities. New Strategy Overview The public will be the main element in the new strategy The new strategy will cover the: Individuals, Business, and Government sectors, on different levels: Locally, Regionally, and Internationally Government Business Internationally
- 38. Thank You! eGovernmentAuthority Towards a Better Life
Editor's Notes
- #27 When undertaking such a strategic and critical initiative, we first wanted to understand the readiness of the government organization as rest of the activities of the initiative depends on the readiness. Subsequent tasks can be fine tuned based on the results of readiness assessment. Readiness scale: it’s a scale of 1 to 5. 1 being very low readiness to 5 being highly ready for enterprise architecture. Readiness of around 1: this indicates that the organizations are fairly ready which mean we will have to conduct extensive workshops and training and help them to become ready for enterprise architecture. As a result of this we conducted multiple workshops at various stages of the project mainly before starting the project, after completion of readiness assessment, at completion of target architecture attended representative from 26 ministries at the senior management level. Discussions during workshops threw up additional usable inputs in terms of the general concerns like lack of man power, lack of funds, policies.
- #28 Baseline architecture provided inputs that was used in building transition plans for respective organizations. This also provided insights into what IT assets can be re-used, what should be discontinued and what should be modified. Structured questionnaires and field visits made the data collection focused.
- #31 Encourage –enforce model: this is unique model to develop and sustain the EA culture in the kingdom. This is based on the principle that there should enough motivation in the beginning to get the EA started in the ministries and then the EA requirements can be enforced. EA authority: EA authority drive the adoption of EA. This will be responsible for ensuring organizations / project architecture aligns to the NEAF, assist organizations with their EA implementation, support organizations in securing funds for their projects. E4 Model: operational arm of the EA authority will adopt E4 model with the responsibilities to develop & manage NEAF, assist government organizations with architecture related work, manage compliance of project architecture and develop vendors who can provide solutions based on reference architecture
- #32 Snapshot of IT inventory: the data collected during as-is architecture phase provided inputs on the technologies used across the organizations in the government.
- #33 Trainings are critical to develop and sustain EA culture in the kingdom. Hence training was conducted for a period of 3 weeks. Extensive training on EA: sessions were designed to help attendees understand and appreciate EA, practical application of EA in their organizations, generate interest in pursuing EA as a practice.
- #34 EA maturity model: this is a task based model rather than a evidence based model maturity model.