FMI Sustainable Seafood Toolkit
     (PowerPoint Presentation)
FMI Sustainable Seafood Initiatives for Retailers

 Doing together what we
 can’t do alone…..

 1.Who Are We?
 2.What Are We Doing?
 3.Some Storytelling…
 4.How Can This Help You?
 5.Hurdles, Opportunities
 6.Future…
About the Food Marketing Institute




•   Our Mission: Feeding Families and Improving Lives
•   1,500 supermarket/wholesale member companies worldwide
•   Government, food safety, education, media and consumers
•   Chartered member sustainability initiative in 2006, 26 companies
•   Sustainability = A Strategic Priority of FMI Board, 81 CEO’s
What is Sustainability?
Actions, lifestyles and products that meet current needs
    without sacrificing the ability of future generations to
                          meet theirs.


                   Business strategies and practices that
                 promote the long-term well being of the
                environment, society and the bottom-line.
                           FMI Sustainability Executive Committee Definition

               A HEALTHY balance = People, Planet and Profits
Global Population Increases
   75.4 Million Annually
    Population of Iran
In 40 years, the world 
will need 100% more
  food than we produce 
         today.
                   Source: Science Magazine, 2005
An Increasingly Confusing and Complex Marketplace:
Warning: This “green” label may cause the customer anxiety, blurred
  vision, severe headaches or dizziness, an exaggerated sense of well-
  being, yawning, irritability and/or a decreased desire to save the Earth.
Complexity….in the eye of a hurricane…

                 Sustainable Sourcing
                  Sustainable Consumption
   Waste                                   Packaging
              Environment
                                 Society
  Energy               Profits
                                           Supply Chain

  Store Development               Stakeholders

                    Communications

           Carbon, Water, Poverty, Toxic Footprint
                                                          Source: NWS
Retailers Engage to Move the
  Industry Forward Faster
Engagement: FMI Sustainable Seafood Committee
Mission:
To identify the issues, establish priorities and develop tools and
resources needed to move sustainable seafood forward faster
in our industry.
Ahold USA               Hy-Vee                          Schnucks Markets
Fresh and Easy          King Supermarkets               Sobeys
eNeighborhood Markets   The Kroger Co.                  Supervalu
Giant Eagle             Loblaw Cos. Ltd.                Target Corp.
Delhaize USA            Price Chopper Supermarkets      Wakefern Food Group
Haggen                  Publix Super Markets            Wal-Mart Stores
Harris Teeter           Raley’s Family of Fine Stores   Wegmans Food Markets
H-E-B                   Safeway                         Winn-Dixie Stores
What’s the Problem?

Hurdles:
•   Conflicting, contradictory information
•   Media & marketplace confusion
•   Complexity – we are not scientists
•   Consumers not “there” yet


Opportunities
•   Collaboration changes markets
•   Reduce marketplace and regulatory risks
•   Harness the power of emerging consumers
•   Strategic advantage for leaders
Action: Free Industry Tools and Resources




                •   Created “for industry by industry”
                •   Sustainable Seafood 101’s
                •   Sustainable Seafood Resources List
                •   Sustainable Sourcing Guide – Seafood
                •   Seafood Sourcing Webinars
                •   Toolkit – coming soon
Action: Progress – After Two Years




•   90% either working on or have policy/mission/guidelines
•   60% engaged with environmental organizations
•   70% engaged on sustainability with their suppliers
•   Traceability is one of highest priorities, rates 4.1 (on 1‐5) 
•   Complexity and inconsistency are two most significant challenges
•   Industry is leading, but consumers will catch up and hold us accountable.
Action: NEW Retail Sustainable Seafood Toolkit


              •Free gift to our industry!
              •Case Studies and Best Practices 
              •Stories from 14 Retailers
              •How To’s & Examples
              •Guidelines/Checklists
              •Resources
Sustainable Seafood Toolkit - Purpose



               The purpose of the Sustainable Seafood
               Toolkit is to assist food retailers with the
               integration and implementation of
               seafood sustainability procurement
               policies and procedures.
Sustainable Seafood Toolkit – Special Thanks

The following individuals contributed to the publication:
 •Rich Castle (Giant Eagle)                      •Shawn McMurter (Sobeys)
 •Phil Gibson (Safeway)                          •George Parmenter (Delhaize America)
 •Bea James (Lunds and Byerly’s)                 •Guy Pizzuti (Publix)
 •Howard Johnson (H.M. Johnson                   •Michael Smith (Hy-Vee)
 • & Associates)                                 •Rex Stewart (New Leaf Community Markets)
 •Gerald “Jerry” Knecht (North Atlantic, Inc.)   •Tania Taranovski (New England Aquarium)
 •Mike Kraft (Bumble Bee)                        •Tracy Taylor (Ahold USA)
 •Chris Lischewski (Bumble Bee)                  •Paul Uys (Loblaw Companies Limited)
 •Mike Loftus (Raley's)                          •Denise Webster (Fresh & Easy)
 •David Long (Kroger)                            •Jeanne von Zastrow (FMI)
 •Dawn Martin (SeaWeb)
Sustainable Seafood Toolkit - Background

              In 2008, the Conservation Alliance for Seafood Solutions,
              released the “Common Vision”, which identified six critical
              areas retailers could take to ensure a sustainable seafood
              supply and protect ocean environments. These steps
              included:

              1. Making a commitment sustainable seafood.
              2. Collecting data on seafood products.
              3. Buying environmentally responsible seafood.
              4. Making product information publicly available.
              5. Educating customers, suppliers and employees.
              6. Supporting reform to improve fisheries and aquaculture
              management.
Sustainable Seafood Toolkit – Contents

Making the case for sustainable      Engaging suppliers
seafood                                   •Loblaw
     •New Leaf Community Markets          •Bumble Bee Foods, LLC
Evaluating the seafood category           •North Atlantic, Inc.
     •Publix Super Markets           Getting the facts
Developing a seafood policy               •Sobeys
     •Ahold USA                           •Giant Eagle
Connecting with peers                Engaging employees
     •Raleys Family of Fine Stores        •Delhaize America
     •The Kroger Co.                      •Lunds and Byerly’s
Partnering with NGOs                 Engaging customers
     •Safeway Inc. and FishWise           •Hy-Vee
     •New England Aquarium                •Fresh and Easy
Sustainable Seafood Toolkit – New Leaf


                 In 2002, New Leaf worked with Teresa Ish and
                 Shelly Benoit to run a pilot program focused on
                 sustainable seafood. Ish and Benoit helped the
                 retailer to identify and switch to environmentally
                 preferable seafood products.

                 They also developed messages informing
                 customers about the overexploitation of fisheries
                 and the environmental, economic, and quality
                 benefits of more sustainable options.
Build a Case




   Source: www.newleaf.com
Sustainable Seafood Toolkit - Publix


             In an effort to communicate the new company
             direction and commitment to seafood sustainability,
             Publix hosted a Seafood Sustainability Summit in
             May of 2009 for their 70 seafood suppliers.

             Three environmental groups — the Ocean Trust,
             Ocean Conservancy and the Sustainable Fisheries
             Partnership (SFP) — provided Publix with knowledge,
             guidance and expertise on the complex issues of
             seafood sustainability.
Evaluates the Seafood Category

                                  PUBLIX SUSTAINABILITY
                                              EFFORTS




PUBLIX SEAFOOD SUSTAINABILITY
SUMMIT

                                Source: Guy Pizzuti, Publix Super Markets
Sustainable Seafood Toolkit - Loblaw


                  Loblaw introduced a new product called
                  WiseSource Salmon, a farmed Atlantic salmon
                  raised using a method called Integrated Multi-
                  Trophic Aquaculture (IMTA).

                  IMTA is a method of growing multiple and
                  complementary organisms in proximity to
                  provide healthier waters through a balanced
                  ecosystem management approach.
Offers WISESOURCE™ Salmon




           Source: www.oceansfortomorrow.ca
Sustainable Seafood Toolkit – Bumble Bee


                   The International Seafood Sustainability
                   Foundation (ISSF) was formed in 2009 with
                   Bumble Bee as one of the founders.

                   The group helps drive the enactment of
                   conservation measures at the Regional
                   Fisheries Management Organizations (RFMO)
                   level and works to address the main
                   sustainability challenges associated with global
                   tuna fisheries such as bycatch, fishing capacity
                   and IUU.
Commits to ISSF




      Source: www.iss-foundation.org
Sustainable Seafood Toolkit – Lunds & Byerly’s

                       Consumers are more aware of the
                       environmental impacts of the foods they eat,
                       and expect store staff to have a clear
                       understanding of the company’s commitment
                       to and definition of sustainability.

                       Employee knowledge and ability to answer
                       customer questions is a direct reflection on
                       the company. Knowledge of key elements
                       affecting each seafood product will help
                       associates answer most customer concerns.
Engages Employees




          Source: www.lundsandbyerlys.com
Sustainable Seafood Toolkit – Hy-Vee


         Hy-Vee seafood counter clerks, chefs and dietitians provide
         customers with the tools and information necessary to make
         educated food choices.

         “In many cases the best communication a retailer can do around
         sustainable seafood is to simply educate shoppers on how they
         can turn the sustainable seafood on display into an enjoyable
         meal for themselves and their families.”

         --- Michael Smith, Assistant Vice President, Real Estate and Sustainability, Hy-Vee
Empowers Customers
Sustainable Seafood Toolkit - Opportunities


                               Opportunities

                        •Build trusting relationships
                        with stakeholders
                        •Brand differentiation
                        •Risk mitigation
                        •Professional
                        development/environmental
                        education
Project Initiation
  The Aquarium was approached
      by Royal Ahold in 2000
to develop a project to improve the
sustainability and traceability of their
  seafood in their Ahold USA stores
Partnership Objectives
                                           Ahold USA:
                                           Distinguish themselves
                                           as a company that:
                                           • anticipates customer
                                              concerns
                                           • understands where its
                                              products come from and/or
New England Aquarium:                         how they are produced
                                           • is making an effort to
 Facilitate major corporate seafood           address concerns
 purchasing decisions that favor marine
 conservation and sustainable fisheries.
•Program began with detailed reports and recommendations
       •Key items
       •Used by buying department only
       •Shift sourcing where feasible
•Program based on incremental
improvement
    •Need to work with current
    resources
    •Improvements take time.
    •Big steps not usually an option
•Saw need to increase efforts

  •Review entire assortment
     •Latin names and countries of origin
     •Identify key items to begin work plans
     •Identify “quick hits”

  •Must engage suppliers
Sustainable Seafood Policy
We have 10 rules that guide the purchasing practices of our company, and those of
our sister companies around the globe.
    1. Never knowingly buy illegal seafood
    2. Purchase and sales (or prohibition of sales) decisions are based on social ecological, and
    economic considerations
    3. Suppliers are selected and monitored based on a demonstration of continuous improvement in the
    sustainability of their operations
    4. Seafood will be labeled with the legally required information
    5. Sustainable seafood will be actively promoted
    6. We are engaged in activities with other stakeholders to improve the sustainability of the seafood
    produced
    7. Scientific research linked to the sustainable production of seafood is needed and supported
    8. To ensure product integrity, the implementation of traceability systems is of crucial importance
    9. We do not do business with suppliers who cannot fulfill their ethical and/or sustainability
    responsibilities
    10. Communicate to consumers, associates, and shareholders about efforts to improve seafood
    sustainability
What is Sustainable Seafood?
•   We define sustainable seafood as being wild caught
    or farmed seafood that is produced while ensuring
    the longevity of the fishery/aquaculture operation.
    These operations use production methods that
    minimize environmental impact and promote positive
    economic and social growth, in the full understanding
    that product safety remains key within all
    considerations.
Ahold – Responsible Retailing
                          For Customers – Employees – Suppliers – Communities – Shareholders

               The responsible
                                                     1. Increase of sales of healthy choice         2015
                   retailer
                                                     products to at least 25% of total food sales

                                                     2. 100% of banners have implemented an         2011
               Make healthy living                   integrated program aiming to be a leading
 Healthy
  Living       choices easy                          healthy retailer

                                                     1. 80% of CB food suppliers GFSI certified     2012

               Source safe and
                                                     2. 100% of CB suppliers in high risk           2012
               responsible products                  countries audited on social compliance
Sustainable                                          3. 100% of six critical commodities for CB     2015
  Trade
                                                     products sourced in accordance with
              Reduce the footprint of                industry certification standards
              our supply chain
                                                      4. The footprint of 50% of CB suppliers and   2015
                                                      their supply chain mapped
Ahold – Responsible Retailing
                          For Customers – Employees – Suppliers – Communities – Shareholders



              The responsible
                  retailer



             Reduce our                              1. 20% reduction of CO2/m2 in our         2015
  Climate
  Action
             environmental footprint                 operations (2008 baseline)
                                                     2. 100% of banners have implemented an    2011
                                                     integrated waste management program
             Contribute to the
Community    wellbeing of our
Engagement   communities                             1. 100% of banners have implemented a     2012
                                                     community engagement program

             Encourage our employees                 1. 100% of banners have implemented a     2012
             to live and work healthily              CR employee program
Our People
             and sustainably
Educate seafood associates at the stores--Playbook
Educate seafood associates at the stores--Playbook
Table of Contents
Pg. 1.              What is sustainability and why is it important?
Pg. 3.              Background on the New England Aquarium
Pg. 4.              Why we partnered with the New England Aquarium
Pg. 6.              Actions we have taken so far
Pg. 7.              Copy of a press release last year
Pg. 9.              Copy of 2/27 gatefold talking about our partnership
Pg. 10.             Copy of new signs for the seafood department
Pg. 11.             New England Aquarium partnership fact sheet
Pg. 14.             Atlantic cod fact sheet
Pg. 18.             Alaskan Pollock fact sheet
Pg. 21.             Farm-raised salmon fact sheet
Pg. 24.             Farm-raised shrimp fact sheet
Pg. 28.             Chilean sea bass (now discontinued) fact sheet
Pg. 31.             Orange roughy (now discontinued) fact sheet
Pg. 32.             Shark (now discontinued) fact sheet
Educate seafood associates at the stores--Playbook
Fmi power point fmi deck
Fmi power point fmi deck
Fmi power point fmi deck
Fmi power point fmi deck
Who is Raleys?
• Privately owned retailer based in Northern
  California
• Operate 128 stores in Northern California and
  Nevada under four store banners
  –   Raleys
  –   Bel Air
  –   Nob Hill
  –   Food Source
Who are we?
• Stores in Northern California
  and Nevada
Raleys Sustainability Initiatives
• 1995 developed program to recycle as much
  waste as possible.
  – Currently more than 680 tons of waste per store have
    been diverted from landfills and been recycled
  – 60% of all waste is recycled
  – Produce and other edibles hauled back to our DC and
    made available to local farmers and ranchers which
    reduces our waste flow by 25%
Raleys Sustainable Initiatives
• Member of US EPA GreenChill Advanced
  Refrigeration Partnership
• 95% of refrigeration systems have been
  changed or upgraded to reduce energy loss
• 2008 installed 1,576 solar panels, providing
  about 300,000 kilowatts of power each year.
Raleys Seafood Sustainability
• Internal Seafood Sustainability Policy
• All stores are MSC chain of custody certified
• All Farmed Shrimp, Tilapia, Pangasius are BAP
  2 star minimum certified
• Private label ‘Full Circle’ products majority either
  MSC or BAP certified
• Partnership with SFP
How did we get started?
• One of the original members of the FMI
  Sustainability Seafood Working Group
• Engaged with MSC and GAA early on
• Obtained MSC Chain of Custody Certification in
  2010
• Continue to evaluate our current programs, and
  supply chain for continuous improvement
Employee and Customer Education
• First had to educate and sell upper management
  on this was the right thing to do.
  –   What will it cost us?
  –   Will it increase sales?
  –   Will it be a point of difference for us?
  –   If not why would we want to do this!!
Employee Education
• Meetings and Workshops with all meat
  supervisors and managers
• MSC Chain of Custody Certification training
• Third party audits of MSC Chain of Custody
• Educational information sent to stores regularly.
Hook, Line and Sinker
     This week I had a customer contact us upset that we were selling farmed shrimp
from Thailand. She had heard that the conditions there were terrible, and felt that we
should not be selling shrimp from there
     It got me wondering how her concern would have been addressed at store level; I
explained to here that all of the farmed shrimp we carry is Best Aquaculture Practices
(BAP) certified I have talked here and in our merchandising bulletin about BAP, but I
don’t know if I have done a good enough job of explaining what that means, so I will try
and do that here and next week
     BAP is run by the Global Aquaculture Alliance and is standards used to evaluate
farmed seafood items from the hatchery through processing.
Currently Shrimp, pangasius (swai), catfish, tilapia and recently salmon are all being
certified
There are four levels of certification, hatchery, farm, processing and feed mill
         oEach different area is evaluated alone and each one is certified individually
         oEach successful certification is granted a star. So certified products can be from
         one star to four stars certified. The more the better, it is easy to get a processing
         plant certified, harder for the other three areas.
Audits are conducted by third party independent auditors to determine if each area is
meeting the set standards.
I will discuss next week what those standards are and why we only carry BAP certified
shrimp.
Customer Education
• Informational brochure at all seafood counters
• Print advertising
  – Both weekly ad and newspaper ROP
• Raleys Web Site
• Employee engagement with consumers
Thank You.
Beyond the tidal wave……

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Fmi power point fmi deck

  • 1. FMI Sustainable Seafood Toolkit (PowerPoint Presentation)
  • 2. FMI Sustainable Seafood Initiatives for Retailers Doing together what we can’t do alone….. 1.Who Are We? 2.What Are We Doing? 3.Some Storytelling… 4.How Can This Help You? 5.Hurdles, Opportunities 6.Future…
  • 3. About the Food Marketing Institute • Our Mission: Feeding Families and Improving Lives • 1,500 supermarket/wholesale member companies worldwide • Government, food safety, education, media and consumers • Chartered member sustainability initiative in 2006, 26 companies • Sustainability = A Strategic Priority of FMI Board, 81 CEO’s
  • 4. What is Sustainability? Actions, lifestyles and products that meet current needs without sacrificing the ability of future generations to meet theirs. Business strategies and practices that promote the long-term well being of the environment, society and the bottom-line. FMI Sustainability Executive Committee Definition A HEALTHY balance = People, Planet and Profits
  • 5. Global Population Increases 75.4 Million Annually Population of Iran
  • 6. In 40 years, the world  will need 100% more food than we produce  today. Source: Science Magazine, 2005
  • 7. An Increasingly Confusing and Complex Marketplace: Warning: This “green” label may cause the customer anxiety, blurred vision, severe headaches or dizziness, an exaggerated sense of well- being, yawning, irritability and/or a decreased desire to save the Earth.
  • 8. Complexity….in the eye of a hurricane… Sustainable Sourcing Sustainable Consumption Waste Packaging Environment Society Energy Profits Supply Chain Store Development Stakeholders Communications Carbon, Water, Poverty, Toxic Footprint Source: NWS
  • 9. Retailers Engage to Move the Industry Forward Faster
  • 10. Engagement: FMI Sustainable Seafood Committee Mission: To identify the issues, establish priorities and develop tools and resources needed to move sustainable seafood forward faster in our industry. Ahold USA Hy-Vee Schnucks Markets Fresh and Easy King Supermarkets Sobeys eNeighborhood Markets The Kroger Co. Supervalu Giant Eagle Loblaw Cos. Ltd. Target Corp. Delhaize USA Price Chopper Supermarkets Wakefern Food Group Haggen Publix Super Markets Wal-Mart Stores Harris Teeter Raley’s Family of Fine Stores Wegmans Food Markets H-E-B Safeway Winn-Dixie Stores
  • 11. What’s the Problem? Hurdles: • Conflicting, contradictory information • Media & marketplace confusion • Complexity – we are not scientists • Consumers not “there” yet Opportunities • Collaboration changes markets • Reduce marketplace and regulatory risks • Harness the power of emerging consumers • Strategic advantage for leaders
  • 12. Action: Free Industry Tools and Resources • Created “for industry by industry” • Sustainable Seafood 101’s • Sustainable Seafood Resources List • Sustainable Sourcing Guide – Seafood • Seafood Sourcing Webinars • Toolkit – coming soon
  • 13. Action: Progress – After Two Years • 90% either working on or have policy/mission/guidelines • 60% engaged with environmental organizations • 70% engaged on sustainability with their suppliers • Traceability is one of highest priorities, rates 4.1 (on 1‐5)  • Complexity and inconsistency are two most significant challenges • Industry is leading, but consumers will catch up and hold us accountable.
  • 14. Action: NEW Retail Sustainable Seafood Toolkit •Free gift to our industry! •Case Studies and Best Practices  •Stories from 14 Retailers •How To’s & Examples •Guidelines/Checklists •Resources
  • 15. Sustainable Seafood Toolkit - Purpose The purpose of the Sustainable Seafood Toolkit is to assist food retailers with the integration and implementation of seafood sustainability procurement policies and procedures.
  • 16. Sustainable Seafood Toolkit – Special Thanks The following individuals contributed to the publication: •Rich Castle (Giant Eagle) •Shawn McMurter (Sobeys) •Phil Gibson (Safeway) •George Parmenter (Delhaize America) •Bea James (Lunds and Byerly’s) •Guy Pizzuti (Publix) •Howard Johnson (H.M. Johnson •Michael Smith (Hy-Vee) • & Associates) •Rex Stewart (New Leaf Community Markets) •Gerald “Jerry” Knecht (North Atlantic, Inc.) •Tania Taranovski (New England Aquarium) •Mike Kraft (Bumble Bee) •Tracy Taylor (Ahold USA) •Chris Lischewski (Bumble Bee) •Paul Uys (Loblaw Companies Limited) •Mike Loftus (Raley's) •Denise Webster (Fresh & Easy) •David Long (Kroger) •Jeanne von Zastrow (FMI) •Dawn Martin (SeaWeb)
  • 17. Sustainable Seafood Toolkit - Background In 2008, the Conservation Alliance for Seafood Solutions, released the “Common Vision”, which identified six critical areas retailers could take to ensure a sustainable seafood supply and protect ocean environments. These steps included: 1. Making a commitment sustainable seafood. 2. Collecting data on seafood products. 3. Buying environmentally responsible seafood. 4. Making product information publicly available. 5. Educating customers, suppliers and employees. 6. Supporting reform to improve fisheries and aquaculture management.
  • 18. Sustainable Seafood Toolkit – Contents Making the case for sustainable Engaging suppliers seafood •Loblaw •New Leaf Community Markets •Bumble Bee Foods, LLC Evaluating the seafood category •North Atlantic, Inc. •Publix Super Markets Getting the facts Developing a seafood policy •Sobeys •Ahold USA •Giant Eagle Connecting with peers Engaging employees •Raleys Family of Fine Stores •Delhaize America •The Kroger Co. •Lunds and Byerly’s Partnering with NGOs Engaging customers •Safeway Inc. and FishWise •Hy-Vee •New England Aquarium •Fresh and Easy
  • 19. Sustainable Seafood Toolkit – New Leaf In 2002, New Leaf worked with Teresa Ish and Shelly Benoit to run a pilot program focused on sustainable seafood. Ish and Benoit helped the retailer to identify and switch to environmentally preferable seafood products. They also developed messages informing customers about the overexploitation of fisheries and the environmental, economic, and quality benefits of more sustainable options.
  • 20. Build a Case Source: www.newleaf.com
  • 21. Sustainable Seafood Toolkit - Publix In an effort to communicate the new company direction and commitment to seafood sustainability, Publix hosted a Seafood Sustainability Summit in May of 2009 for their 70 seafood suppliers. Three environmental groups — the Ocean Trust, Ocean Conservancy and the Sustainable Fisheries Partnership (SFP) — provided Publix with knowledge, guidance and expertise on the complex issues of seafood sustainability.
  • 22. Evaluates the Seafood Category PUBLIX SUSTAINABILITY EFFORTS PUBLIX SEAFOOD SUSTAINABILITY SUMMIT Source: Guy Pizzuti, Publix Super Markets
  • 23. Sustainable Seafood Toolkit - Loblaw Loblaw introduced a new product called WiseSource Salmon, a farmed Atlantic salmon raised using a method called Integrated Multi- Trophic Aquaculture (IMTA). IMTA is a method of growing multiple and complementary organisms in proximity to provide healthier waters through a balanced ecosystem management approach.
  • 24. Offers WISESOURCE™ Salmon Source: www.oceansfortomorrow.ca
  • 25. Sustainable Seafood Toolkit – Bumble Bee The International Seafood Sustainability Foundation (ISSF) was formed in 2009 with Bumble Bee as one of the founders. The group helps drive the enactment of conservation measures at the Regional Fisheries Management Organizations (RFMO) level and works to address the main sustainability challenges associated with global tuna fisheries such as bycatch, fishing capacity and IUU.
  • 26. Commits to ISSF Source: www.iss-foundation.org
  • 27. Sustainable Seafood Toolkit – Lunds & Byerly’s Consumers are more aware of the environmental impacts of the foods they eat, and expect store staff to have a clear understanding of the company’s commitment to and definition of sustainability. Employee knowledge and ability to answer customer questions is a direct reflection on the company. Knowledge of key elements affecting each seafood product will help associates answer most customer concerns.
  • 28. Engages Employees Source: www.lundsandbyerlys.com
  • 29. Sustainable Seafood Toolkit – Hy-Vee Hy-Vee seafood counter clerks, chefs and dietitians provide customers with the tools and information necessary to make educated food choices. “In many cases the best communication a retailer can do around sustainable seafood is to simply educate shoppers on how they can turn the sustainable seafood on display into an enjoyable meal for themselves and their families.” --- Michael Smith, Assistant Vice President, Real Estate and Sustainability, Hy-Vee
  • 31. Sustainable Seafood Toolkit - Opportunities Opportunities •Build trusting relationships with stakeholders •Brand differentiation •Risk mitigation •Professional development/environmental education
  • 32. Project Initiation The Aquarium was approached by Royal Ahold in 2000 to develop a project to improve the sustainability and traceability of their seafood in their Ahold USA stores
  • 33. Partnership Objectives Ahold USA: Distinguish themselves as a company that: • anticipates customer concerns • understands where its products come from and/or New England Aquarium: how they are produced • is making an effort to Facilitate major corporate seafood address concerns purchasing decisions that favor marine conservation and sustainable fisheries.
  • 34. •Program began with detailed reports and recommendations •Key items •Used by buying department only •Shift sourcing where feasible •Program based on incremental improvement •Need to work with current resources •Improvements take time. •Big steps not usually an option
  • 35. •Saw need to increase efforts •Review entire assortment •Latin names and countries of origin •Identify key items to begin work plans •Identify “quick hits” •Must engage suppliers
  • 36. Sustainable Seafood Policy We have 10 rules that guide the purchasing practices of our company, and those of our sister companies around the globe. 1. Never knowingly buy illegal seafood 2. Purchase and sales (or prohibition of sales) decisions are based on social ecological, and economic considerations 3. Suppliers are selected and monitored based on a demonstration of continuous improvement in the sustainability of their operations 4. Seafood will be labeled with the legally required information 5. Sustainable seafood will be actively promoted 6. We are engaged in activities with other stakeholders to improve the sustainability of the seafood produced 7. Scientific research linked to the sustainable production of seafood is needed and supported 8. To ensure product integrity, the implementation of traceability systems is of crucial importance 9. We do not do business with suppliers who cannot fulfill their ethical and/or sustainability responsibilities 10. Communicate to consumers, associates, and shareholders about efforts to improve seafood sustainability
  • 37. What is Sustainable Seafood? • We define sustainable seafood as being wild caught or farmed seafood that is produced while ensuring the longevity of the fishery/aquaculture operation. These operations use production methods that minimize environmental impact and promote positive economic and social growth, in the full understanding that product safety remains key within all considerations.
  • 38. Ahold – Responsible Retailing For Customers – Employees – Suppliers – Communities – Shareholders The responsible 1. Increase of sales of healthy choice 2015 retailer products to at least 25% of total food sales 2. 100% of banners have implemented an 2011 Make healthy living integrated program aiming to be a leading Healthy Living choices easy healthy retailer 1. 80% of CB food suppliers GFSI certified 2012 Source safe and 2. 100% of CB suppliers in high risk 2012 responsible products countries audited on social compliance Sustainable 3. 100% of six critical commodities for CB 2015 Trade products sourced in accordance with Reduce the footprint of industry certification standards our supply chain 4. The footprint of 50% of CB suppliers and 2015 their supply chain mapped
  • 39. Ahold – Responsible Retailing For Customers – Employees – Suppliers – Communities – Shareholders The responsible retailer Reduce our 1. 20% reduction of CO2/m2 in our 2015 Climate Action environmental footprint operations (2008 baseline) 2. 100% of banners have implemented an 2011 integrated waste management program Contribute to the Community wellbeing of our Engagement communities 1. 100% of banners have implemented a 2012 community engagement program Encourage our employees 1. 100% of banners have implemented a 2012 to live and work healthily CR employee program Our People and sustainably
  • 40. Educate seafood associates at the stores--Playbook
  • 41. Educate seafood associates at the stores--Playbook Table of Contents Pg. 1. What is sustainability and why is it important? Pg. 3. Background on the New England Aquarium Pg. 4. Why we partnered with the New England Aquarium Pg. 6. Actions we have taken so far Pg. 7. Copy of a press release last year Pg. 9. Copy of 2/27 gatefold talking about our partnership Pg. 10. Copy of new signs for the seafood department Pg. 11. New England Aquarium partnership fact sheet Pg. 14. Atlantic cod fact sheet Pg. 18. Alaskan Pollock fact sheet Pg. 21. Farm-raised salmon fact sheet Pg. 24. Farm-raised shrimp fact sheet Pg. 28. Chilean sea bass (now discontinued) fact sheet Pg. 31. Orange roughy (now discontinued) fact sheet Pg. 32. Shark (now discontinued) fact sheet
  • 42. Educate seafood associates at the stores--Playbook
  • 47. Who is Raleys? • Privately owned retailer based in Northern California • Operate 128 stores in Northern California and Nevada under four store banners – Raleys – Bel Air – Nob Hill – Food Source
  • 48. Who are we? • Stores in Northern California and Nevada
  • 49. Raleys Sustainability Initiatives • 1995 developed program to recycle as much waste as possible. – Currently more than 680 tons of waste per store have been diverted from landfills and been recycled – 60% of all waste is recycled – Produce and other edibles hauled back to our DC and made available to local farmers and ranchers which reduces our waste flow by 25%
  • 50. Raleys Sustainable Initiatives • Member of US EPA GreenChill Advanced Refrigeration Partnership • 95% of refrigeration systems have been changed or upgraded to reduce energy loss • 2008 installed 1,576 solar panels, providing about 300,000 kilowatts of power each year.
  • 51. Raleys Seafood Sustainability • Internal Seafood Sustainability Policy • All stores are MSC chain of custody certified • All Farmed Shrimp, Tilapia, Pangasius are BAP 2 star minimum certified • Private label ‘Full Circle’ products majority either MSC or BAP certified • Partnership with SFP
  • 52. How did we get started? • One of the original members of the FMI Sustainability Seafood Working Group • Engaged with MSC and GAA early on • Obtained MSC Chain of Custody Certification in 2010 • Continue to evaluate our current programs, and supply chain for continuous improvement
  • 53. Employee and Customer Education • First had to educate and sell upper management on this was the right thing to do. – What will it cost us? – Will it increase sales? – Will it be a point of difference for us? – If not why would we want to do this!!
  • 54. Employee Education • Meetings and Workshops with all meat supervisors and managers • MSC Chain of Custody Certification training • Third party audits of MSC Chain of Custody • Educational information sent to stores regularly.
  • 55. Hook, Line and Sinker This week I had a customer contact us upset that we were selling farmed shrimp from Thailand. She had heard that the conditions there were terrible, and felt that we should not be selling shrimp from there It got me wondering how her concern would have been addressed at store level; I explained to here that all of the farmed shrimp we carry is Best Aquaculture Practices (BAP) certified I have talked here and in our merchandising bulletin about BAP, but I don’t know if I have done a good enough job of explaining what that means, so I will try and do that here and next week BAP is run by the Global Aquaculture Alliance and is standards used to evaluate farmed seafood items from the hatchery through processing. Currently Shrimp, pangasius (swai), catfish, tilapia and recently salmon are all being certified There are four levels of certification, hatchery, farm, processing and feed mill oEach different area is evaluated alone and each one is certified individually oEach successful certification is granted a star. So certified products can be from one star to four stars certified. The more the better, it is easy to get a processing plant certified, harder for the other three areas. Audits are conducted by third party independent auditors to determine if each area is meeting the set standards. I will discuss next week what those standards are and why we only carry BAP certified shrimp.
  • 56. Customer Education • Informational brochure at all seafood counters • Print advertising – Both weekly ad and newspaper ROP • Raleys Web Site • Employee engagement with consumers
  • 58. Beyond the tidal wave……