Future systems: Full value. Full stop.
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Public service organizations face an innovation achievement gap despite investing in new technologies. A survey by Accenture revealed that leaders effectively utilize enterprise technology that breaks down barriers, while laggards struggle to scale innovation. Key strategies for leaders include adopting flexible technologies, leveraging cloud computing, and managing data as an asset.
Future systems: Full value. Full stop.
- 1. FULL VALUE. FULLSTOP Future Systems can help public service organizations scale innovation and achieve full value from tech investments
- 2. TECHIS EVERYWHERE, BUTVALUEISN’T. Today’s public service C-suite is investing in the latest technology. However, they struggle to realize the full value, resulting in an innovation achievement gap. Copyright © 2020 Accenture. All rights reserved. 2
- 3. WE’VEFOUNDTHEANSWERTOHOW PUBLICSERVICEORGANIZATIONS CANSTRATEGICALLY USE ENTERPRISETECHNOLOGY 515 Public service organizations 9 Industries 5 Countries: US, UK, Germany, Singapore, Australia Accenture conducted its largest enterprise systems survey ever: 8,356 organizations across 20 countries and industries, studying both “Leaders,” who are building Future Systems, and “Laggards,” who are investing in—but not scaling—innovation. The survey included respondents from 515 public service organizations across 5 countries. Copyright © 2020 Accenture. All rights reserved. 3
- 4. LEADERSHAVEACLEAR VISIONFORFUTURESYSTEMS 84%of our Leaders say that systems are breaking down the boundaries between data, infrastructure and applications, between humans and machines, and even between competing organizations. 88%of Leaders agree that decoupling the entire IT stack is a key step towards adaptable systems. 91%of Leaders believe their organization is effective at breaking down cultural barriers that hinder employees working with radically human systems. Boundaryless Adaptable Radically Human1 LEADERS’ MINDSET 2 3 4Copyright © 2020 Accenture. All rights reserved.
- 5. LEADERS AREAHEADOFTHEGAMEIN ADOPTINGNEWTECHNOLOGIES * Technologies used within the last year, more than a year ago, more than 3 years ago, or more than 5 years ago LEADERS’ MINDSET Leaders adopt new technologies earlier, develop higher levels of expertise, and prioritize and sequence implementations in optimal ways. LEADERS VS. LAGGARDS – TOP 10 100% 100% 100% 100% 100% 100% 97% 97% 97% 94% 62% 47% 49% 47% 41% 39% 50% 49% 41% 54% Big data analytics Cloud SaaS/Software as a service Open Source Cloud IaaS/Infrastructure as a service Cloud Native Applications (custom) Top-Down AI (E.g. expert systems, logic and inference engines) Internet of Things (IOT) Cloud PaaS/Platform as a service Data Lakes (data repository) Streaming/real-time data Leaders Laggards Copyright © 2020 Accenture. All rights reserved. 5
- 6. LEADERSEXCELATSCALINGINNOVATION LEADERS’ MINDSET Leaders target 3X more of 13 critical business processes with technologies they adopt. LEADERS VS. LAGGARDS – TOP 10 97% 97% 94% 94% 94% 84% 81% 81% 81% 78% 78% 78% 72% 44% 18% 43% 17% 14% 17% 19% 25% 16% 11% 27% 13% 26% Information technology (IT) Risk and compliance Customer / citizen service Human capital/talent management (HR) Vision and strategic planning New product/service development and management Marketing and sales of products and services Business operations and change management Supply chain management for products Facilities/Asset management Finance Supply chain management for services Public relations (PR) and outreach Leaders Laggards Copyright © 2020 Accenture. All rights reserved. 6
- 7. THERE’SMETHOD INTHEMINDSET Public Service leaders consistently take five key actions to close their innovation achievement gaps and rise above the rest. 7
- 8. 1.Adopt technologies thatmakeorganizations fast and flexible 97% LEADERS’ METHODS 93% of Leaders have adopted technologies that allow for the decoupling of data, infrastructure and applications. of Leaders have adopted sophisticated cloud services. 2.Getgrounded incloud computing Copyright © 2020 Accenture. All rights reserved. 8
- 9. 3.Recognize data as both an asset and aliability 91% LEADERS’ METHODS 97% of Leaders ensure data quality and continue to enrich their data. of Leaders systematically track return on investments in automation across the organization. 4.Manage technology investments well– across the enterprise Copyright © 2020 Accenture. All rights reserved. 9
- 10. 5.Find creative ways tonurturetalent 88% LEADERS’ METHODS 78% of Leaders use AI and advanced analytics to personalize learning. of Leaders use experiential learning at three times the rate of Laggards. Copyright © 2020 Accenture. All rights reserved. 10