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GALUNGGONG.......GROUP....HAHAHAHAH.pptx
- 2. Business communication skills are all about being able to talk and write clearly, respectfully, and effectively in a professional setting. It's about using the right language, being a good listener, and building strong relationships. Good communication skills can help you get ahead in your career, avoid problems, and work well with others.
- 3. BUSINESS LANGUAGE AND TERMINOLOGIES • Business language and terminologies are the specialized vocabulary used in the world of commerce and industry. They are essential for effective communication and understanding within the business community. Key concepts include profit, revenue, expenses, assets, liabilities, equity, market share, competition, and target market. Common terms include ROI, KPI, SWOT analysis, business plan, marketing mix, product life cycle, supply chain, and human resources. Industry-specific terminologies exist in areas like finance, marketing, technology, and law. Learning business language is important for effective communication, career advancement, informed decision-making, and networking
- 4. • Formal vs. informal: Sometimes you need to talk formally, like in a meeting with a boss. Other times, you can be more casual, like when you're chatting with your team. Knowing when to use which kind of language is important. • Cultural differences: Remember, people from different countries and cultures might talk differently. It's good to be aware of these differences so you don't say anything that might offend someone.
- 5. •Profit: The lifeblood of any business. It's what keeps a company running and allows it to grow. Businesses aim to maximize profit by controlling expenses and increasing revenue. •Revenue: The total income a business generates from its sales. It's the raw number that represents the company's potential. A company with high revenue but low profit might have problems with expenses.
- 6. •Expenses: The costs associated with running a business. These include salaries, rent, utilities, and materials. Managing expenses effectively is crucial for profitability. •Assets: What a company owns, such as buildings, equipment, cash, and inventory. Assets are valuable resources that can be used to generate revenue.
- 7. •Liabilities: What a company owes to others, such as loans, unpaid bills, and salaries. Liabilities represent financial obligations that must be met. •Equity: The value of the company owned by its shareholders. It represents the difference between assets and liabilities. A company with high equity is seen as financially strong.
- 8. •Market Share: The percentage of a market that a company controls. It's a measure of a company's dominance in its industry. A high market share often means greater profitability. •Competition: Other businesses that sell similar products or services. Competition pushes businesses to innovate and improve their offerings.
- 9. •Target Market: The specific group of customers a business aims to reach. Understanding your target market is crucial for effective marketing and sales strategies.
- 10. BUSINESS ETIQUETTE AND PROTOCOLS Business etiquette is about making a good impression, building relationships, and showing respect in a professional setting. It covers things like dressing appropriately, using professional language, being on time for meetings, networking effectively, and communicating politely through emails and phone calls. Following these unwritten rules helps you stand out, build trust, and avoid conflicts in the business world.
- 11. 3R’S • Respect: This is the foundation of good business etiquette. It means treating everyone with courtesy, consideration, and professionalism, regardless of their position or status. • Responsibility: It means being accountable for your actions, taking ownership of your work, and fulfilling your commitments. It also means being reliable and dependable in your interactions. • Reliability: This goes hand-in-hand with responsibility. It means being dependable and follow through on your promises and commitments. It also means being punctual, prepared, and ready to contribute in a meaningful way. These three Rs are interconnected and essential for building strong relationships and achieving success in the business world.
- 12. EXAMPLE OF BUSINESS ETIQUETTE Workplace Meeting • Good Etiquette: You arrive at the meeting 5 minutes early, prepared with your notes and a clear understanding of the agenda. You actively listen to colleagues, contribute thoughtful ideas, and avoid interrupting others. You take detailed notes and offer to take on assigned action items. • Poor Etiquette: You arrive late, unprepared, and spend most of the meeting checking your phone. You dominate the conversation, interrupt others, and fail to contribute meaningfully. Client Interaction • Good Etiquette: You respond to a client's email promptly, providing a clear and concise answer to their question. You maintain a professional tone throughout the communication, even when addressing a complex
- 13. BASIC RULES OF BUSINESS ETIQUETTE Communication • Be Professional: Use formal language, avoid slang and jargon, and maintain a respectful tone even when disagreeing. • Active Listening: Pay attention to what others are saying, make eye contact, and ask clarifying questions. • Clear and Concise: Communicate your ideas clearly and concisely, avoiding unnecessary details or rambling. • Response Time: Respond to emails and phone calls promptly, especially urgent messages.
- 14. Formal vs. informal: Sometimes you need to talk formally, like in a meeting with a boss. Other times, you can be more casual, like when you're chatting with your team. Knowing when to use which kind of language is important. Cultural differences: Remember, people from different countries and cultures might talk differently. It's good to be aware of these differences so you don't say anything that might offend someone.
- 15. BUSINESS DOCUMENTS Business documents are the written materials that businesses use to communicate and get things done. They're like the written backbone of a company, helping them share information, make decisions, keep records, comply with laws, and look professional. Examples include memos, reports, emails, contracts, and marketing materials. Good business documents are clear, concise, organized, accurate, professional, and error-free.
- 16. MEMO Purpose: To share information quickly and concisely within a company. Memos are often used for announcements, policy updates, or instructions. Typical Content: Subject: A clear and concise subject line that summarizes the memo's purpose. To: The recipient(s) of the memo. From: The sender of the memo. Date: The date the memo was written. Body: A brief and focused message that conveys the main points. Action Items:(Optional) Specific tasks that need to be completed as a result of the memo. Importance: Memos are essential for keeping everyone informed and on the same page within a company. They help to ensure that important information is communicated efficiently and effectively.
- 17. REPORTS Purpose: To provide a detailed and comprehensive summary of data, findings, or progress. Reports are often used to analyze performance, present research results, or provide recommendations. Typical Content Title: A descriptive title that clearly identifies the topic of the report. Executive Summary: A brief overview of the key findings and recommendations. Introduction: Background information and context for the report. Body: Detailed analysis of the data or findings, often presented using tables, charts, and graphs. Conclusion: A summary of the key findings and recommendations. Importance: Reports are crucial for decision-making within a company. They provide the data and analysis needed to make
- 18. CONFLICT RESOLUTION TECHNIQUES •Conflict resolution is about managing disagreements constructively. It's about understanding the other person's perspective, communicating clearly, and finding solutions that benefit everyone. Key techniques include active listening, respectful communication, collaboration, and seeking a win-win outcome. The goal is to address the issues, rebuild relationships, and create a more harmonious environment.
- 19. ACTIVE LISTENIING • Beyond Hearing: It's not just about hearing what the other person says, but truly understanding their perspective, emotions, and needs. • Non-Judgmental: Set aside your opinions and biases for a moment to truly listen without interrupting or forming counter- arguments. • Body Language: Use nonverbal cues like eye contact, nodding, and leaning in to show you're engaged. • Summarize and Clarify: Periodically summarize what you've heard to ensure understanding and ask clarifying questions.
- 20. RESPECTFUL COMMUNICATION "I" Statements: Instead of blaming, use "I" statements to express your feelings and needs ("I feel frustrated when). This avoids putting the other person on the defensive. Calm and Clear: Speak calmly and clearly, avoiding sarcasm, insults, or personal attacks. Constructive Criticism: If offering criticism, focus on specific behaviors or actions, not on the person's character. Avoid Interrupting: Allow the other person to fully express themselves before offering your own perspective.
- 21. COLLABORATION Joint Problem-Solving: Shift the focus from "who's right" to "how can we solve this together” Brainstorming: Generate a range of possible solutions without immediately judging them. Open to Ideas: Be receptive to the other person's suggestions even if they differ from your own. Shared Responsibility: Acknowledge that finding a solution requires both parties to contribute and compromise.
- 22. WIN-WIN OUTCOME Mutual Benefits Aim for solutions that address the needs of both parties, not just one side winning at the expense of the other. Fairness and Equity: Ensure the solution is fair and equitable, considering the interests of both parties. Long-Term Sustainability: Seek solutions that are sustainable and address the underlying causes of the conflict.
- 23. •These techniques work best when used together in a harmonious way. Active listening allows you to truly understand the other person, respectful communication fosters a safe environment for dialogue, collaboration encourages creative problem- solving, and seeking a win-win outcome ensures a lasting solution.
- 24. DIGITAL COMMUNICATION FOR BUSINESS •Digital communication for business is how companies use technology to interact with customers, employees, partners, and the public. It covers a wide range of tools and activities, including internal communication (email, instant messaging, video conferencing), External communication (websites, social media, email marketing), E-commerce (online stores, mobile apps), and Digital advertising (SEO, PPC, display ads).
- 25. •The benefits of digital communication include increased reach, cost-effectiveness, improved efficiency, enhanced customer service, and data-driven insights. However, it also presents challenges like security risks, information overload, maintaining human connection, and staying up-to-date with technology.
- 26. •Overall, digital communication is transforming how businesses operate and connect with their stakeholders. By effectively leveraging these tools, businesses can enhance their reach, efficiency, and customer relationships.