Get Satisfaction for Salesforce
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Get Satisfaction allows companies to connect customers through self-serve support and sharing solutions on a social, scalable knowledgebase directly within Salesforce, providing 360-degree customer views. Customers can search topics and engage via social media while agents can manage multiple channels and post replies from Salesforce. It improves customer satisfaction and loyalty through scalable support, deeper understanding, and true social CRM.
Get Satisfaction for Salesforce
- 2. Connect your communities withGet Satisfaction for Salesforce.comEmpower your customers toUtilize self-serve supportShare solutions and ideasConnect with each other and Service Cloud agentsCreate a truly social, scalable knowledgebase, while lowering support costsWe help companies change the way they engage customers
- 3. B2C Companies can serve customers from within Service CloudCreate a true 360 view of the customerManage your Get Satisfaction Community from salesforce.comProvide B2C customer service that scales
- 4. How does it work?Topic updates post to chatter for internal collaboration2Get Satisfaction Topic becomes Salesforce ‘Topic’ custom object1Topic Posted on Get SatisfactionPost Replies to Get Satisfaction from Salesforce3All community activity automatically tied to contact or person account – true 360 degree view of the customer4
- 5. Benefits ofGet Satisfaction for Salesforce.comCustomers:Unified search across topics/articlesLiving breathing social knowledgebaseEngagement via Facebook, Twitter, search engines and websiteAgentsManage multiple social channels - from one placePost replies from Salesforce to your Get Satisfaction communityTurn topics into Knowledge Articles - distribute across traditional channelsService, Sales and Marketing Personnel Infinitely scalable customer support solutionDeeper understanding of customerTrue social CRMImproved customer satisfaction and customer loyaltyBusiness rules automate case creation, leveraging existing support workflow
- 6. 400 Second Street, Suite 400San Francisco, CA 94107(877) 339-3997 TOLL-FREEgetsatisfaction.comtwitter.com/getsatisfaction