Getting Started with ThousandEyes
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ThousandEyes, founded by network experts and backed by strong investors, delivers network intelligence critical for enterprise operations, including Fortune 500 companies and major banks. The document outlines how to use ThousandEyes' enterprise and cloud agents for monitoring application delivery, enterprise WAN & LAN, and cloud migration, with detailed on-boarding steps and various testing methodologies. Key functionalities include troubleshooting individual user sessions, monitoring performance, and analyzing network topology and metrics.
Getting Started with ThousandEyes
- 1. Getting Started with ThousandEyes Young Xu, Product Marketing Analyst
- 2. 2 About ThousandEyes Founded by network experts; strong investor backing Relied on for " critical operations by leading enterprises Recognized as " an innovative " new approach ThousandEyes delivers network intelligence into every network. 30 Fortune 500 5 top 5 SaaS Companies 4 top 6 US Banks
- 3. 3 3 Key Use Cases Application Delivery 3 Enterprise WAN & LAN Cloud Migration 1 2
- 4. 4 View Across Internal and External Networks 1 Enterprise WAN & LAN Internal Apps, VoIP, Wi-Fi and Access Networks Enterprise Agents Branch Data Center Endpoint Agents
- 5. 5 View Across Internal and External Networks Hosting / SaaS Provider Internet 1 Enterprise WAN & LAN Internal Apps, VoIP, Wi-Fi and Access Networks 2 Cloud Migration SaaS, IaaS and Remote Workers Enterprise Agents Branch Data Center Endpoint Agents Endpoint Agents
- 6. 6 View Across Internal and External Networks Hosting / SaaS Provider 3 Application Delivery Website, CDN, DNS, " ISP, BGP, DDoS Internet 1 Enterprise WAN & LAN Internal Apps, VoIP, Wi-Fi and Access Networks 2 Cloud Migration SaaS, IaaS and Remote Workers Consumers Cloud Agents Enterprise Agents Branch Data Center Endpoint Agents Endpoint Agents
- 7. 7 • Trace: DNS query hierarchy • Server: authoritative or caching name servers • DNSSEC: keychain validation Cloud & Enterprise Agents: Available Tests • HTTP: web service availability, response time • Page Load: object-by-object • Transaction: multi-page interactions Web DNS Network Voice • Voice: voice quality and QoS metrics • Agent-to-Server: end-to-end metrics • Agent-to-Agent: metrics for forward and reverse paths • BGP: routing changes and reachability
- 8. 8 q Install an Enterprise Agent q Find an unused VM, desktop q Provision new hardware q Create a test q HTTP tests a good place to start q Agent-to-Server tests if no web server q Sanity check with instant tests q Customize Alert Rules q Set when and how to be notified Cloud & Enterprise Agents: Getting Started q Explore the Path Visualization q Use the Quick Selection links q Move back and forth through time q Set up reports q One time or recurring q Collaborate with your team q Save events for later q Snapshot share an event
- 9. 9 • Web, network and device data for troubleshooting individual user sessions Endpoint Agent: Available Views • Page success rate, response time, page load waterfallWeb Session Details Network Network Topology • Wireless topology, signal quality, link speed • Loss and latency of gateway, proxy, VPN • Loss, latency, jitter, connection failures, path visualization
- 10. 10 q Install Endpoint Agents q Provide installer files to end users q Install app and browser extension q Configure monitoring settings q Monitored Networks q Monitoring Profiles (Domains) q Explore the data q Session Details for troubleshooting individual user sessions q Web, Network and Network Topology views for aggregate performance Endpoint Agent: Getting Started q Set up reports q One time or recurring q Search metrics for “endpoint” q Filter or group data by domain, network, location, OS, etc. q Collaborate with your team q Save events for later q Snapshot share an event
- 11. Demo: Cloud & Enterprise Agents
- 12. 12 Step 1: Add a Test Select test type. HTTP Server is a good starting point See which views are included by default Select from available agents as the test source Select test destination
- 13. 13 Step 2: Select Cloud Agents Select from available agents as the test source
- 14. 14 (Optional) Step 3: Add an Enterprise Agent Install agents on-premises with virtual appliance or Linux packages See available Enterprise and Cloud agents in the list below
- 15. 15 Step 4: Configure Alerts Choose from default alerts Or customize your own alert rules
- 16. 16 Step 5: Explore HTTP Server view Map of agent-by- agent performanceQuick summary of errors Timeline of performance Target service
- 17. 17 Step 6: Explore End-to-End Metrics view Packet loss spikes But only from European locations
- 18. 18 Step 7: Explore Path Visualization view Packet loss occurring in WV Fiber GoToMeeting
- 19. 19 Step 8: Correlate BGP AS Path Changes Citrix Online (AS 16815) Traffic routed via Telia (AS 1299) and Cogent (AS 174) Routes to WV Fiber withdrawn (AS 19151) Obit (AS 8492)
- 21. 21 Step 1: Install Endpoint Agents Select installer according to OS and processor; download and follow on-screen instructions
- 22. 22 Step 2: Configure Monitored Networks Add networks to be monitored by Endpoint Agents Select the Monitoring Profile for that network
- 23. 23 Step 3: Configure Monitoring Profiles Add sets of domains to be monitored by Endpoint Agents Add/edit monitored domains Check for Network Topology view
- 24. 24 Step 4: Explore Session Details Click for page load waterfall Click nodes for more info Investigate network, application and device data of individual user sessions
- 25. 25 Step 5: Explore the Network Layer Filter by domain, network, location, etc. for aggregate-level insights Pinpoint issues in the Path Visualization Adjust time intervals shown
- 26. 26 Step 6: Explore the Web Layer Select application- related metrics View page load waterfalls
- 27. 27 Step 7: Explore Network Topology Metrics for network access infrastructure Pinpoint issues in local network topology
- 28. See what you’re missing. Watch the webinar: https://www.thousandeyes.com/resources/getting-started-webinar