1 
GOOD 
GOVERNANCE 
CONCEPT, POLICY, PRACTICE 
WITHOUT 
BOUNDARIES 
Prof.George Manliev , 
Bulgaria
2 
Main questions 
Good governance as a concept 
Principles 
Main policy aspects 
Practical implementation 
Good governance - imperative for 
sustainable growth and welfare 
in global world
The collapse of welfare state and 
Bureaucratic Public Management 
 Traditional bureacratic public management: 
shortcomings in changing world:monopoly power; 
rent seeking politicians and bureaucrats; inefficient 
government and public sector programmes/activities 
3 
 The welfare state was collapsed because 
governments were engaged two much with social 
problems and re-distribution of GNP. Government 
(Leviatan) reguired more taxes, more debt and more 
expenditures without reaching welfare for all ! The 
mission was impossible ! As a result : 
A) new economic and political consencus: first-growth 
and personal welfare, second –social welfare 
through government redistribution and social 
programmes. 
B) dichotomy faced: efficient private and inefficient 
public sector in 70-80 ies. It creates great pressure 
for changes 
 The emergence of New Public Management(NPM) 
concept-mixture of market approach practices from 
many countries (late 80-ies)
The NPM as concept and policy 
 Main goals of the NPM –increase efficiency in all 
government activities (value for taxpayers money) 
 NPM model: squeezing the size of government, privatazing 
government enterprizes; transfering the supply of public 
goods to private companies; introducing competition where 
it is possible;learning from the management of mature 
large companies(str.management,change,HRM, perf.app-l) 
 NPM-became dominant political philosophy for government 
4 
management during 90-ies 
 Positive outputs: government institutions really became 
more efficient !The companies got more space for market 
adjustment(deregulation).Incresing part of public services 
have been delivered by private companies;Citizens matter 
more!Government management became more professional 
 Negative outputs: public institutions became more 
commercilized ! Many people suffered from cutting social 
programes;The bureaucrats kept their rents; PPP create 
some corruption practices ;NGO-s were not real partners; 
 General impression- market driven changes contributed for 
more efficiency, but created dissatisfaction for many social 
groups (Pareto inefficiency) 
 Main lesson: The gap between governments and 
citizens did not bridge ! People were not satisfied 
from management of their governments
The change of concept : 
Re-inventing government 
 In searching the more adequate profile: governments 
reject the bureuacracy,but also the market ,as a main 
driving force for public sector management 
 D.Osburn, T.Gaebler: Re-inventing government(1992) –the 
book which challenged and changed the understanding of 
modern government 
 Re-thinking the old questions: what government should do, 
how and for whom ? The debate is not for large or small 
state, but for a bad or good management of government ! 
 Good government requires good governance.It is a 
managerial approach, aimed to reach efficiency, 
sustainable growth and better satisfaction of citizens needs 
 Good governance combines short and medium term policy : 
A) more cares and investments for solving the current needs 
of societies (job, education, health) , but also 
B) coping with common society challenges (lack of resources, 
ageing population, pollution, climate changes, quality of 
life, intensive migration and so on) 
 Good governance adjust country development towards the 
5 
changing world: dynamic technological advance, openess of 
markets, global competition, higher citizens expectations 
for better life
Re-inventing government: 
6 
new roles 
 Catalytic government: steering(policy and regulation) 
rather than rowing (service delivery) ; 
 Community-owned government: empowering rather than 
serving ; 
 Competitive government: injecting competition into service 
delivery ; 
 Mission-driven government: transformimg rule-driven 
organizations ; 
 Result-oriented government: meeting the needs of the 
customer, not the bureaucracy ; 
 Enterprizing Government: earning rather than spending 
 Anticipatory government: prevention rather than cure 
 Decentralized government: from hierarchy to participation 
and teamwork ; 
 Market-oriented government: leveraging change through 
the market ; 
 Good government- combination of all these new roles 
 Government vs market: the old dilemma in new light: 
government as a driving force for society changes, 
including new opportunities for people participation in 
social life and competitive business development !
From concept to policy: 
principles of good governance 
 Rule of the law 
 Openess and transperancy 
 Efficiency: results should reflect mission and goals? 
 Efectiveness: inputs/outputs 
 Citizens as a clients of government 
 Accountability (how we used taxpayers money) 
 Predictability and reliability 
 Partnership with concerned parties 
 Coherency in all government actions 
 Principles are drawn from good practices (evidence 
7 
based !) 
 Principles are guiding rules and benchmarks for good 
governance for all over the world (compare UK with 
Italy, Bulgaria or Romania !)
Good governance : 
main policy aspects 
 Strategic management: mission, vision, strategy, 
8 
action plans,innovations and changes 
 Government organizational structure, based on the 
principle-agent model(clear roles of all institutions) 
 Bulding up capacity to manage according to the 
principles( the new vision for public administration) 
 Professional policy 
making(pubcons,imp.assessment) 
 Improvement of regulatory policies for business 
development (OECD book: Regulatory governance, 
2002, www.oecd.org) 
 Better administrative services for citizens 
 Public-private partnership(scenario win-win) 
 Human resource management 
 E-management (centre for-eGovernment.com; 
www2.unpan.org) 
 Innovations,identification and dissemination of good 
practices (www.benchmarking.gov.uk)
From concept to practice 
 How principles of good governance can become practice in 
short and medium term government actions: 
A) set up legal rules and compulsory enforcement for all 
government actions(centralized approach) 
B) launch innovations ,decribe good practices and 
disseminate among others(decentralized approach) 
 Botn options are workable, depends from the national 
culture of politicians and bureaucrats,as well as NGO-s 
development;recommended way: start with voluntary 
approach and create legal base for all(expl. Internet site! 
 International dimensions: learn the best practices from 
advanced countries: UK,USA, Danmark,Estonia and others ! 
9 
 Key factors for success: 
A) Political decisiveness for changes: require educated and 
inteligent politicians 
B) Professional,not politically manipulated, administration 
C) Dialog and consultations with businesses and NGOs 
Always feedback from partners! 
E) Active role of other stakeholders : voters, political 
parties in oppositions, NGO-s , pressure of civil society 
members !(Galbraith countervailing power)
Good governance-tool for growth 
and welfare in global world 
 Good governance- now it is a dominant policy and 
practice in developed democratic countries 
 Good governance role : though education, better 
business regulation and rational social policy, to 
contribute for sustainable economic growth and 
social welfare of citizens ! 
 Good governance : it is not fashion, it is an efective 
tool to manage country development and to serve 
citizens in best way ! 
 Good governance in a global context: it is a concept, 
10 
policy and practice without boundaries ! 
 Specific experience-China, introduce almost the same 
concept and policy : the role of government-to create 
harmomious society ! Adjustment of global concept 
to local Chinese conditions and development plans !
Good governance in global 
11 
context 
 UN ,The Department of Economic and Social Affairs , 
Division for Public Administration and Development 
Management 
 Making public administration and governance more 
responsive to the needs of citizens is one of the most 
important aims of the United Nations’ “Reinventing 
Government” programme ! 
 Every 2 years: Global Forum on Reinventing 
Government ; international gathering of policy 
makers and experts;The forum is worldwide 
laboratory for sharing new ideas and policy 
development 
 The 7th Global forum ,June 2007,Vienna: dealing 
with strengthening trust, accountability and 
participation in government so that it can serve 
citizens more effectively, efficiently and 
responsively. 
 www.un.org(Division for Public Administration and 
Development Management-global forum)
Public management: 
evolutions and changes 
The old public management – 
bureacratic style, ineffective management 
12 
↓ 
The new public management: 
market-driven approach, effective 
management, social disappointments 
↓ 
Good governance: 
new syntesis and maturity - aimed to reach 
sustainable growth and public sector 
efficiency , as well as citizens satisfaction 
and social welfare
13 
Conclusions 
 The new, rational social ideas and concepts have led to 
innovative changes in government policies ; 
 Global impact: when new practices testified its efficiency, 
they became guidelines for changes in other countries ; 
 The Good Governance as a policy options is based on the 
concept for re-inventing government,real policy changes 
and number of good practices in most developed countries 
(UK, USA, Danmark,Nl and etc) 
 From the begining of 21 century we have intensive 
dissemination of good governance principles and practices 
all over the world ! 
 Today, there is almost full concensus among social 
stakeholders: modern public management requires 
implementation of good governance principles 
 Good goivernance is a policy approach aimed to increase 
public sector efficiency and citizens satisfaction from 
having responsible and commited government. 
 Good governance in global context: require learning and 
sharing knowledge and practices among scientists, 
policymakers, practioners,NGO-s from many countries 
 The role of youth meetings like this: learning today, 
implement tomorrow!
Thank you for your 
14 
attention ! 
Prof.George Manliev 
Bulgaria 
Technical University , 
Faculty of Management 
g.manliev@tu-sofia.bg

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Good governance(roma 2)

  • 1. 1 GOOD GOVERNANCE CONCEPT, POLICY, PRACTICE WITHOUT BOUNDARIES Prof.George Manliev , Bulgaria
  • 2. 2 Main questions Good governance as a concept Principles Main policy aspects Practical implementation Good governance - imperative for sustainable growth and welfare in global world
  • 3. The collapse of welfare state and Bureaucratic Public Management  Traditional bureacratic public management: shortcomings in changing world:monopoly power; rent seeking politicians and bureaucrats; inefficient government and public sector programmes/activities 3  The welfare state was collapsed because governments were engaged two much with social problems and re-distribution of GNP. Government (Leviatan) reguired more taxes, more debt and more expenditures without reaching welfare for all ! The mission was impossible ! As a result : A) new economic and political consencus: first-growth and personal welfare, second –social welfare through government redistribution and social programmes. B) dichotomy faced: efficient private and inefficient public sector in 70-80 ies. It creates great pressure for changes  The emergence of New Public Management(NPM) concept-mixture of market approach practices from many countries (late 80-ies)
  • 4. The NPM as concept and policy  Main goals of the NPM –increase efficiency in all government activities (value for taxpayers money)  NPM model: squeezing the size of government, privatazing government enterprizes; transfering the supply of public goods to private companies; introducing competition where it is possible;learning from the management of mature large companies(str.management,change,HRM, perf.app-l)  NPM-became dominant political philosophy for government 4 management during 90-ies  Positive outputs: government institutions really became more efficient !The companies got more space for market adjustment(deregulation).Incresing part of public services have been delivered by private companies;Citizens matter more!Government management became more professional  Negative outputs: public institutions became more commercilized ! Many people suffered from cutting social programes;The bureaucrats kept their rents; PPP create some corruption practices ;NGO-s were not real partners;  General impression- market driven changes contributed for more efficiency, but created dissatisfaction for many social groups (Pareto inefficiency)  Main lesson: The gap between governments and citizens did not bridge ! People were not satisfied from management of their governments
  • 5. The change of concept : Re-inventing government  In searching the more adequate profile: governments reject the bureuacracy,but also the market ,as a main driving force for public sector management  D.Osburn, T.Gaebler: Re-inventing government(1992) –the book which challenged and changed the understanding of modern government  Re-thinking the old questions: what government should do, how and for whom ? The debate is not for large or small state, but for a bad or good management of government !  Good government requires good governance.It is a managerial approach, aimed to reach efficiency, sustainable growth and better satisfaction of citizens needs  Good governance combines short and medium term policy : A) more cares and investments for solving the current needs of societies (job, education, health) , but also B) coping with common society challenges (lack of resources, ageing population, pollution, climate changes, quality of life, intensive migration and so on)  Good governance adjust country development towards the 5 changing world: dynamic technological advance, openess of markets, global competition, higher citizens expectations for better life
  • 6. Re-inventing government: 6 new roles  Catalytic government: steering(policy and regulation) rather than rowing (service delivery) ;  Community-owned government: empowering rather than serving ;  Competitive government: injecting competition into service delivery ;  Mission-driven government: transformimg rule-driven organizations ;  Result-oriented government: meeting the needs of the customer, not the bureaucracy ;  Enterprizing Government: earning rather than spending  Anticipatory government: prevention rather than cure  Decentralized government: from hierarchy to participation and teamwork ;  Market-oriented government: leveraging change through the market ;  Good government- combination of all these new roles  Government vs market: the old dilemma in new light: government as a driving force for society changes, including new opportunities for people participation in social life and competitive business development !
  • 7. From concept to policy: principles of good governance  Rule of the law  Openess and transperancy  Efficiency: results should reflect mission and goals?  Efectiveness: inputs/outputs  Citizens as a clients of government  Accountability (how we used taxpayers money)  Predictability and reliability  Partnership with concerned parties  Coherency in all government actions  Principles are drawn from good practices (evidence 7 based !)  Principles are guiding rules and benchmarks for good governance for all over the world (compare UK with Italy, Bulgaria or Romania !)
  • 8. Good governance : main policy aspects  Strategic management: mission, vision, strategy, 8 action plans,innovations and changes  Government organizational structure, based on the principle-agent model(clear roles of all institutions)  Bulding up capacity to manage according to the principles( the new vision for public administration)  Professional policy making(pubcons,imp.assessment)  Improvement of regulatory policies for business development (OECD book: Regulatory governance, 2002, www.oecd.org)  Better administrative services for citizens  Public-private partnership(scenario win-win)  Human resource management  E-management (centre for-eGovernment.com; www2.unpan.org)  Innovations,identification and dissemination of good practices (www.benchmarking.gov.uk)
  • 9. From concept to practice  How principles of good governance can become practice in short and medium term government actions: A) set up legal rules and compulsory enforcement for all government actions(centralized approach) B) launch innovations ,decribe good practices and disseminate among others(decentralized approach)  Botn options are workable, depends from the national culture of politicians and bureaucrats,as well as NGO-s development;recommended way: start with voluntary approach and create legal base for all(expl. Internet site!  International dimensions: learn the best practices from advanced countries: UK,USA, Danmark,Estonia and others ! 9  Key factors for success: A) Political decisiveness for changes: require educated and inteligent politicians B) Professional,not politically manipulated, administration C) Dialog and consultations with businesses and NGOs Always feedback from partners! E) Active role of other stakeholders : voters, political parties in oppositions, NGO-s , pressure of civil society members !(Galbraith countervailing power)
  • 10. Good governance-tool for growth and welfare in global world  Good governance- now it is a dominant policy and practice in developed democratic countries  Good governance role : though education, better business regulation and rational social policy, to contribute for sustainable economic growth and social welfare of citizens !  Good governance : it is not fashion, it is an efective tool to manage country development and to serve citizens in best way !  Good governance in a global context: it is a concept, 10 policy and practice without boundaries !  Specific experience-China, introduce almost the same concept and policy : the role of government-to create harmomious society ! Adjustment of global concept to local Chinese conditions and development plans !
  • 11. Good governance in global 11 context  UN ,The Department of Economic and Social Affairs , Division for Public Administration and Development Management  Making public administration and governance more responsive to the needs of citizens is one of the most important aims of the United Nations’ “Reinventing Government” programme !  Every 2 years: Global Forum on Reinventing Government ; international gathering of policy makers and experts;The forum is worldwide laboratory for sharing new ideas and policy development  The 7th Global forum ,June 2007,Vienna: dealing with strengthening trust, accountability and participation in government so that it can serve citizens more effectively, efficiently and responsively.  www.un.org(Division for Public Administration and Development Management-global forum)
  • 12. Public management: evolutions and changes The old public management – bureacratic style, ineffective management 12 ↓ The new public management: market-driven approach, effective management, social disappointments ↓ Good governance: new syntesis and maturity - aimed to reach sustainable growth and public sector efficiency , as well as citizens satisfaction and social welfare
  • 13. 13 Conclusions  The new, rational social ideas and concepts have led to innovative changes in government policies ;  Global impact: when new practices testified its efficiency, they became guidelines for changes in other countries ;  The Good Governance as a policy options is based on the concept for re-inventing government,real policy changes and number of good practices in most developed countries (UK, USA, Danmark,Nl and etc)  From the begining of 21 century we have intensive dissemination of good governance principles and practices all over the world !  Today, there is almost full concensus among social stakeholders: modern public management requires implementation of good governance principles  Good goivernance is a policy approach aimed to increase public sector efficiency and citizens satisfaction from having responsible and commited government.  Good governance in global context: require learning and sharing knowledge and practices among scientists, policymakers, practioners,NGO-s from many countries  The role of youth meetings like this: learning today, implement tomorrow!
  • 14. Thank you for your 14 attention ! Prof.George Manliev Bulgaria Technical University , Faculty of Management [email protected]