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Google Analytics for the Enthusiastic
                    Beginner
                   Bonnie Massa

                    November 27, 2012




A Service
   Of:                        Sponsored by:
Protecting and Preserving the     www.cjwconsulting.com
            Institutional Memories of
            Nonprofits Since 1993                     (866) 598-0430
                                              info@cjwconsulting.com



A Service
   Of:                                      Sponsored by:
www.mission.do




A Service
   Of:              Sponsored by:
Today’s Speaker




                                     Bonnie Massa
                                          President
                                    Massa & Company, Inc.

Assisting with chat questions:                                                          Hosting:
Jamie Maloney, Nonprofit Webinars               Cheri J Weissman, CJW Consulting & Services, Inc.

A Service
   Of:                                          Sponsored by:
Google Analytics for the Enthusiastic Beginner
“Web analytics is the
        measurement,
   collection, analysis
      and reporting of
      internet data for
           purposes of
    understanding and
optimizing web usage”
              Wikipedia 2012
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
<script type="text/javascript">

var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXXXX-1']);
_gaq.push(['_trackPageview']);

(function() { var ga = document.createElement('script'); ga.type =
'text/javascript'; ga.async = true; ga.src = ('https:' ==
document.location.protocol ? 'https://ssl' : 'http://www') + '.google-
analytics.com/ga.js'; var s =
document.getElementsByTagName('script')[0];
s.parentNode.insertBefore(ga, s); })();

</script>
Request
                           Webserver
             First Party   to display
             Cookie        the page
Snippet of
code
Google Analytics
                                     first-party
                   GATC calls the    cookies are read
                   trackPageView()
Google Analytics   method
Tracking Code
(GATC)
executed
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
It is a free tool, that                       It allows you to set-up
provides information                               Goals for your
   on your website         It will point to           visitors.
        visitors            the problem
                              pages on
                              your web
                                  site
 It provides the ability
to track the activity of                       It will show you the
      your off-line                            activity from Social
  campaigns on your                              Media Referrals.
        website.
Google Analytics is a FREE web analytics tool
that can be added to any website by someone
with access to the website page template.
According to Brian Clifton, former Google employee and author
of Advanced Web Metrics with Google Analytics.

   It provides accountability and transparency to existing Google
    advertisers.

   It provides confidence and proves the value of online advertisers to
    potential new advertisers.
Frequency
              of visits




             Instant
Campaign                  Pages
 Tracking     Data        Visited
            Collection




               Traffic
              Sources
Google Analytics for the Enthusiastic Beginner
The red parts
     show you
      quickly!


Red can mean:
1.  Wrong people
    are coming to
    your site
2.  The page itself
    is poorly
    constructed
    (missing calls to
    action) or
    otherwise
    broken.
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
 40-50%       Search Traffic

 20%          Direct Traffic

 20   – 30%   Referral Traffic

 10%          Campaigns
 VisitorLoyalty – Have you created a
 site with your visitor’s needs in mind?


 VisitorFrequency – Do you have one
 night stands or frequent return visits?
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
1.   URL Destination Goal


2.   Time on Site


3.   Number of Pages Viewed


4.   Events Tracked
URL     • a page that visitors see once they have
Destination     completed an activity
 Abilityto define a funnel, which is the set of
  steps, or pages, that you expect visitors to visit
  on their way to complete the conversion.

 Defining a funnel is valuable because it allows
  you to see where visitors enter and exit the
  conversion process.
Google Analytics for the Enthusiastic Beginner
URL     • a page that visitors see once they
Destination     have completed an activity.
   Time on
              • a time threshold that you define.
      Site
 Googletracks time on site/page as soon
    as a visitor views a website page.
Number
     of   • Allows you to define a
  pages     pages viewed threshold
viewed
Events   • You won’t generate an extra pageview
            each time an interaction occurs and it
Tracked     allows analysis of event based
            interactions in much greater detail.
 printing pages             •   using site tools (such as
 emailing to friends            calculators, quizzes, etc.)
 liking your site on        •   downloading PDFs
  Facebook                   •   commenting
                             •   rating
 tweeting your site on
                             •   interacting with a slide show
  Twitter
                             •   Keep in mind that many of
 sharing your site on           these examples require
  LinkedIn                       additional tracking code setup.
 bookmarking on Delicious   •   You can use one or more event
  & Digg                         category, event action and/or
 listening to audio             event label as a condition to
 watching videos                trigger your goal.
1.   URL Destination Goal


2.   Time on Site


3.   Number of Pages Viewed


4.   Events Tracked
By tagging links in email campaigns that go to your
website…
    you can easily analyze the pages each visitor viewed after linking from your
    email
    you can create website redirects to track visitors who saw your television ad
    or your brochure or your billboard

http://www.yoursite.com/?utm_source=constantco
ntact&utm_medium=email&utm_campaign=Oct20
12enewsletter

Anywhere that you place your web address is an opportunity to track
visitors back to your website.
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
Google Analytics for the Enthusiastic Beginner
1.   Goal                         1.   Reinforce offline/online
                                       Advertising
2.   Key Performance Identifier   2.   Branded Traffic


3.   KPI Target                   3.   700 visits/month


4.   Segments                     4.   Traffic Sources
It is a free tool, that                   Ability to set-up goals
provides information                       for your visitors and
  on your web site         It points to    track their progress
        visitors          the problem
                            pages on
                            your web
                               site
Ability to track the
activity of your off-                       Ability to see the
line campaigns on                          activity from Social
   your website                                    Media
 Contact    web developer
 Start   collecting data




                  Brian Clifton,
                  Advance Web Analytics with Google Analytics, Second Edition
“If
  you cannot measure it,
 you cannot improve it.”
      Lord Kelvin, 19th century Engineer & Physicist
Find listings for our current season
          of webinars and register at:

            NonprofitWebinars.com


A Service
   Of:                     Sponsored by:

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Google Analytics for the Enthusiastic Beginner

  • 1. Google Analytics for the Enthusiastic Beginner Bonnie Massa November 27, 2012 A Service Of: Sponsored by:
  • 2. Protecting and Preserving the www.cjwconsulting.com Institutional Memories of Nonprofits Since 1993 (866) 598-0430 [email protected] A Service Of: Sponsored by:
  • 3. www.mission.do A Service Of: Sponsored by:
  • 4. Today’s Speaker Bonnie Massa President Massa & Company, Inc. Assisting with chat questions: Hosting: Jamie Maloney, Nonprofit Webinars Cheri J Weissman, CJW Consulting & Services, Inc. A Service Of: Sponsored by:
  • 6. “Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage” Wikipedia 2012
  • 9. <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-XXXXXXX-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google- analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script>
  • 10. Request Webserver First Party to display Cookie the page Snippet of code
  • 11. Google Analytics first-party GATC calls the cookies are read trackPageView() Google Analytics method Tracking Code (GATC) executed
  • 14. It is a free tool, that It allows you to set-up provides information Goals for your on your website It will point to visitors. visitors the problem pages on your web site It provides the ability to track the activity of It will show you the your off-line activity from Social campaigns on your Media Referrals. website.
  • 15. Google Analytics is a FREE web analytics tool that can be added to any website by someone with access to the website page template. According to Brian Clifton, former Google employee and author of Advanced Web Metrics with Google Analytics.  It provides accountability and transparency to existing Google advertisers.  It provides confidence and proves the value of online advertisers to potential new advertisers.
  • 16. Frequency of visits Instant Campaign Pages Tracking Data Visited Collection Traffic Sources
  • 18. The red parts show you quickly! Red can mean: 1. Wrong people are coming to your site 2. The page itself is poorly constructed (missing calls to action) or otherwise broken.
  • 23.  40-50% Search Traffic  20% Direct Traffic  20 – 30% Referral Traffic  10% Campaigns
  • 24.  VisitorLoyalty – Have you created a site with your visitor’s needs in mind?  VisitorFrequency – Do you have one night stands or frequent return visits?
  • 30. 1. URL Destination Goal 2. Time on Site 3. Number of Pages Viewed 4. Events Tracked
  • 31. URL • a page that visitors see once they have Destination completed an activity
  • 32.  Abilityto define a funnel, which is the set of steps, or pages, that you expect visitors to visit on their way to complete the conversion.  Defining a funnel is valuable because it allows you to see where visitors enter and exit the conversion process.
  • 34. URL • a page that visitors see once they Destination have completed an activity. Time on • a time threshold that you define. Site
  • 35.  Googletracks time on site/page as soon as a visitor views a website page.
  • 36. Number of • Allows you to define a pages pages viewed threshold viewed
  • 37. Events • You won’t generate an extra pageview each time an interaction occurs and it Tracked allows analysis of event based interactions in much greater detail.
  • 38.  printing pages • using site tools (such as  emailing to friends calculators, quizzes, etc.)  liking your site on • downloading PDFs Facebook • commenting • rating  tweeting your site on • interacting with a slide show Twitter • Keep in mind that many of  sharing your site on these examples require LinkedIn additional tracking code setup.  bookmarking on Delicious • You can use one or more event & Digg category, event action and/or  listening to audio event label as a condition to  watching videos trigger your goal.
  • 39. 1. URL Destination Goal 2. Time on Site 3. Number of Pages Viewed 4. Events Tracked
  • 40. By tagging links in email campaigns that go to your website…  you can easily analyze the pages each visitor viewed after linking from your email  you can create website redirects to track visitors who saw your television ad or your brochure or your billboard http://www.yoursite.com/?utm_source=constantco ntact&utm_medium=email&utm_campaign=Oct20 12enewsletter Anywhere that you place your web address is an opportunity to track visitors back to your website.
  • 45. 1. Goal 1. Reinforce offline/online Advertising 2. Key Performance Identifier 2. Branded Traffic 3. KPI Target 3. 700 visits/month 4. Segments 4. Traffic Sources
  • 46. It is a free tool, that Ability to set-up goals provides information for your visitors and on your web site It points to track their progress visitors the problem pages on your web site Ability to track the activity of your off- Ability to see the line campaigns on activity from Social your website Media
  • 47.  Contact web developer  Start collecting data Brian Clifton, Advance Web Analytics with Google Analytics, Second Edition
  • 48. “If you cannot measure it, you cannot improve it.” Lord Kelvin, 19th century Engineer & Physicist
  • 49. Find listings for our current season of webinars and register at: NonprofitWebinars.com A Service Of: Sponsored by: