The document discusses grant management software used by charity organizations. It outlines the typical grant management process including registration, application review, decision making, payment, monitoring, and evaluation. It also lists requirements that grant management software should meet such as being transparent, easy to use, secure, and flexible. The document identifies some problem areas with current software including accessibility, protection against errors, document management, and measuring results. It cautions that when evaluating software, organizations should consider service level agreements and costs of introduction.