vvv
Growth Hacking + Marketing
May 28 2013
@wmougayar
#GrowthHackTO
wmougayar@gmail.com
vvv
Topics
• Full stack of marketing
• The Product/Market fit
• Market Positioning
• Marketing Warfare
• Marketing your customers and letting them market you
• Linking growth hacking to marketing
• What did we at Engagio
• Q&A – Town hall style 7:40pm.
vvv
Growth is the most important
thing for a startup.
 If you don’t grow, you won’t exist.
May 2013 (C) William Mougayar www.startupmanagement.com
vvv
Hacking…the tough part is
figuring out organic growth.
May 2013 (C) William Mougayar www.startupmanagement.com
vvv
Growth Hacking is . . .
① Analytics
② Marketing
③ Product
④ User Experience
 User Growth
 Revenue
Growth

Engagement GrowthMay 2013 (C) William Mougayar www.startupmanagement.com 6
vvv
Hacking your Growth is a
temporary thing…hopefully.
vvv
Marketing is a Mix of Activities
vvv
Marketing in Motion
Segmentation
Pricing
Advertising
Branding
Distribution
Product
Positioning
Research
Communications
Events
Email marketing for
Outbound
Interruption advertising
Direct-mail
Demand generation
Customer marketing
Account-based marketing
Gamification
SEO/SEM
Social
Customer Advocacy
Inbound/Content
Analytics/Growth Hacks
Mobile
Video
Virality
Real-time
Native
Traditional
Table stakes
Fading
Digital
© 2013 William Mougayar May 2013 (C) William Mougayar www.startupmanagement.com
vvv
Positioning: The Battle for your
Mind
“It’s the first company to build the mental
position that has the upper hand, not the
first company to make the product. IBM
didn’t invent the computer; Sperry-Rand did.
But IBM was the first to build the computer
position in the prospect’s mind.”
- Al Ries & Jack Trout
10
vvv
Positioning starts with your
product, but it is not what you
do to a product.
 Positioning is what you do
to the mind of the prospect.
May 2013 (C) William Mougayar www.startupmanagement.com 11
vvv
Some rules for Positioning
1. Be First
2. Blogging is communicating
3. Understand the meaning of words
4. What will you sacrifice?
5. Position for defensability
6. Dissociate your company from your product
7. If you’re not #1, try to be the first to occupy #2
8. Don’t forget the less viral physical world
May 2013 (C) William Mougayar www.startupmanagement.com 12
vvv
“You must create a position in
the prospect’s mind that takes
into consideration not only your
strengths and weaknesses, but
also those of your competitors
as well.”
May 2013 (C) William Mougayar www.startupmanagement.com 13
-- Al Ries & Jack Trout, Positioning: The Battle for your Mind
14
15
vvv
Marketing Warfare
-- Al Ries & Jack Trout, Marketing Warfare
vvv
4 Marketing Approaches
OffensiveDefensive
FlankingGuerilla
17
vvv
Marketing your Customers
• Telling stories about what they are doing with
your product
• Letting them tell their own stories
• Uncover how your product has transformed
them, not how they are using it, e.g. Google,
Prius.
See book “Who do you want your customers to become” by
Michael Schrage
May 2013 (C) William Mougayar www.startupmanagement.com 18
vvv
Marketing and Growth
MVP +
Iterations
Growth
Hyper-Growth
Leadership
Ecosystem
# employees
Market your position
# users
Figure out your virality
Enrich your value
Nurture your partners
Product
Company
Market
focus
focus
focus
Variables
Post
Pre
© 2013 William Mougayar
Product/Market Fit
Revenues
May 2013 (C) William Mougayar www.startupmanagement.com
vvv
Growth Hacking Evolution
• Operationalize what works
• Email is also a growth marketing tool
• Retention and re-engagement are growth related
• Blow some metric
• Don’t think Analytics…Think Actionable Analytics
• Data Analysts in big co’s – take longer to get decisions approved, can’t trial
and error too much
• Reporting is for stable businesses that have known growth characteristics.
You want to model the velocity and dynamism of your business as a startup.
• Growth hacking will not help a product that sucks
May 2013 (C) William Mougayar www.startupmanagement.com 20
vvv
Discussion
• Is Growth Hacking part of Marketing, linked to
Marketing or parallel to Marketing?
• Does Growth Hacking end when you have
figured out Product/Market fit?
• Anything I said that you didn’t agree with, or that
we should be discussing further?
May 2013 (C) William Mougayar www.startupmanagement.com 21
vvv
Thank you
William Mougayar
@wmougayar
wmougayar@gmail.com
www.wmougayar.com
Startup Management:
www.startupmanagement.com
May 2013 (C) William Mougayar www.startupmanagement.com

Growth hacking and marketing

  • 1.
    vvv Growth Hacking +Marketing May 28 2013 @wmougayar #GrowthHackTO [email protected]
  • 2.
    vvv Topics • Full stackof marketing • The Product/Market fit • Market Positioning • Marketing Warfare • Marketing your customers and letting them market you • Linking growth hacking to marketing • What did we at Engagio • Q&A – Town hall style 7:40pm.
  • 3.
    vvv Growth is themost important thing for a startup.  If you don’t grow, you won’t exist. May 2013 (C) William Mougayar www.startupmanagement.com
  • 4.
    vvv Hacking…the tough partis figuring out organic growth. May 2013 (C) William Mougayar www.startupmanagement.com
  • 5.
    vvv Growth Hacking is. . . ① Analytics ② Marketing ③ Product ④ User Experience  User Growth  Revenue Growth  Engagement GrowthMay 2013 (C) William Mougayar www.startupmanagement.com 6
  • 6.
    vvv Hacking your Growthis a temporary thing…hopefully.
  • 7.
    vvv Marketing is aMix of Activities
  • 8.
    vvv Marketing in Motion Segmentation Pricing Advertising Branding Distribution Product Positioning Research Communications Events Emailmarketing for Outbound Interruption advertising Direct-mail Demand generation Customer marketing Account-based marketing Gamification SEO/SEM Social Customer Advocacy Inbound/Content Analytics/Growth Hacks Mobile Video Virality Real-time Native Traditional Table stakes Fading Digital © 2013 William Mougayar May 2013 (C) William Mougayar www.startupmanagement.com
  • 9.
    vvv Positioning: The Battlefor your Mind “It’s the first company to build the mental position that has the upper hand, not the first company to make the product. IBM didn’t invent the computer; Sperry-Rand did. But IBM was the first to build the computer position in the prospect’s mind.” - Al Ries & Jack Trout 10
  • 10.
    vvv Positioning starts withyour product, but it is not what you do to a product.  Positioning is what you do to the mind of the prospect. May 2013 (C) William Mougayar www.startupmanagement.com 11
  • 11.
    vvv Some rules forPositioning 1. Be First 2. Blogging is communicating 3. Understand the meaning of words 4. What will you sacrifice? 5. Position for defensability 6. Dissociate your company from your product 7. If you’re not #1, try to be the first to occupy #2 8. Don’t forget the less viral physical world May 2013 (C) William Mougayar www.startupmanagement.com 12
  • 12.
    vvv “You must createa position in the prospect’s mind that takes into consideration not only your strengths and weaknesses, but also those of your competitors as well.” May 2013 (C) William Mougayar www.startupmanagement.com 13 -- Al Ries & Jack Trout, Positioning: The Battle for your Mind
  • 13.
  • 14.
  • 15.
    vvv Marketing Warfare -- AlRies & Jack Trout, Marketing Warfare
  • 16.
  • 17.
    vvv Marketing your Customers •Telling stories about what they are doing with your product • Letting them tell their own stories • Uncover how your product has transformed them, not how they are using it, e.g. Google, Prius. See book “Who do you want your customers to become” by Michael Schrage May 2013 (C) William Mougayar www.startupmanagement.com 18
  • 18.
    vvv Marketing and Growth MVP+ Iterations Growth Hyper-Growth Leadership Ecosystem # employees Market your position # users Figure out your virality Enrich your value Nurture your partners Product Company Market focus focus focus Variables Post Pre © 2013 William Mougayar Product/Market Fit Revenues May 2013 (C) William Mougayar www.startupmanagement.com
  • 19.
    vvv Growth Hacking Evolution •Operationalize what works • Email is also a growth marketing tool • Retention and re-engagement are growth related • Blow some metric • Don’t think Analytics…Think Actionable Analytics • Data Analysts in big co’s – take longer to get decisions approved, can’t trial and error too much • Reporting is for stable businesses that have known growth characteristics. You want to model the velocity and dynamism of your business as a startup. • Growth hacking will not help a product that sucks May 2013 (C) William Mougayar www.startupmanagement.com 20
  • 20.
    vvv Discussion • Is GrowthHacking part of Marketing, linked to Marketing or parallel to Marketing? • Does Growth Hacking end when you have figured out Product/Market fit? • Anything I said that you didn’t agree with, or that we should be discussing further? May 2013 (C) William Mougayar www.startupmanagement.com 21
  • 21.
    vvv Thank you William Mougayar @wmougayar [email protected] www.wmougayar.com StartupManagement: www.startupmanagement.com May 2013 (C) William Mougayar www.startupmanagement.com