Heather Kudrak Management Professional

Heather Kudrak Management Professional

• 1.
  Heather Kudrak Management Professional 12301Windsor East Drive Fishers IN 46038 [email protected] 352-284-1693
• 2.
  Overview I am anenergetic and innovative leader. My passion is to drive the development of high performance teams and improved business processes supported by an efficient use of resources and a customer-centered, learn-share philosophy. As a dedicated professional, seasoned communicator and a quick study, I’ve earned the respect of my peers as a value- added leader and collaborator who uses organizational and analytical talents, software acumen and a penchant for metrics to deliver 100% on projects of varying size and complexity. “Heather's organizational skills are exceptional. She plans and prioritizes her work efficiently. She communicates well both verbally and in writing. Heather is very customer oriented and provides excellent service to her customers. She motivates and inspires others and is great to work with.” -Jo Branda, Supervisor Operations
• 3.
  Vision  SUCCESS THROUGH HIGH PERFORMING TEAMS THAT CREATE ENHANCED CUSTOMER EXPERIENCES  Business and professional success does not happen in a vacuum; the ability to enhance the customer’s experience drives success.  High performing teams enhance the customer’s experience.  The efficient use of resources does not diminish a high- performing team’s ability to deliver enhanced customer experiences. “Heather is a great example to her colleagues and employees. She is detail oriented, thorough in her work, and extremely knowledgeable. She has a professional demeanor and doesn't get stressed out while under pressure. She was a pleasure to work with and I personally hope I work with someone like Heather again.” -Ryan McNeil, Production Research Specialist
• 4.
  Management Philosophy Leadership Set the bar and inspire others to join Learning & High Continuous Performing Improvement Team Enhanced Customer Experience Professional *Opportunity Development *Accountability through recognition & *Creativity feedback *Camaraderie Efficient use of resources
• 5.
  Academic Achievement B.S. BusinessAdministration & Management with Honors  3.46 GPA  Four-time recipient Chancellor’s List  Provost List “Heather is a very hard working and dedicated employee. She would always go above and beyond to understand the business requirements for the products she worked with and did not hesitate to work nights and weekends if needed. Heather is very professional and well organized. She takes on projects with minimal information and develops them to completion. She is a very driven and goal oriented employee. Heather will be a great asset to your team. -Rebekah Taylor, Technical Analyst
• 6.
  Career Accomplishments  Managed cross-country transition project, which was completed on-time, without service interruptions and without post-transition internal or external audit findings (Lynn Haven, FL to Fishers, IN).  Achieved and sustained 50% increased productivity in core processes.  Directed the disbursement and reconciliation of over $1Billion in Loan Origination volume.  Awarded “Champion for Higher Education for Exceptional Customer Service”.  Managed the on-time center closure and relocation of business units, equipment and personnel, with no down- time and no loss of same-day service level (Gainesville, FL to Lynn Haven, FL).
• 7.
  Career Accomplishments  Developed successful RFP submittal and presentation and awarded Contract to perform auditing services for State of Florida Agency for Workforce Innovation.  Achieved first-call resolution goals in support of technical support call center.  Managed and delivered all technical writing, implementation and virtual training to Fortune500 customer with 100% customer satisfaction.
• 8.
  KSAs  Administrative  Recruiting Management  Training  Business Analysis (BABOK)  Professional Development  Business Process Mapping  Microsoft Office  CRM applications (Word®, Excel®, Outlook®,  HR PowerPoint®, Visio®, Project®)  Operations Management  Project Management (PMBOK)
• 9.
  Thank You “The heightsby great men, reached and kept, were not attained by sudden flight, but they, while their companions slept, were toiling upward through the night.” -Henry Wadsworth Longfellow