Herbalife Customer Presentation
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This document discusses how Herbalife, a company that produces health and wellness products, uses Splunk to monitor their global ecommerce website and applications. It describes how Splunk has improved their operational visibility and issue resolution by enabling logging of web, SQL, application, and development data across their four data centers. Splunk has helped them scale from 10GB to 50GB of data in six months, improve mean time to resolution from days to minutes, and support over 250 users accessing logs and metrics.
Herbalife Customer Presentation
- 4. 4 My Company Overview • Heath and Wellbeing Products • My Team designs, develops and runs Herbalife’s global website and mobile applications. • 4 Datacenters, in 4 continents, 400+ servers serving 98 countries.
- 5. 5 My Background and Role • Development background. • Now lead dev, qa and ops. • Favorite Splunk shirt – “Let my people know”.
- 6. 6 How We Got Started • Started with 10GB Splunk Cloud. • Got value in the first day. • Increased our operational IQ tenfold. • Improved visibility and trust between teams.
- 7. 7 Before Splunk • Manual initiation of log capture. • Days to get logs, limited access by few team members. • Often RCAs would be inconclusive due to effort and time.
- 8. 8 New Process Needed • Limited performance metrics for predictive sizing • Error resolution was a time-consuming, manual process. • Hard to correlate events across devices and server • No historical data
- 9. 9 Finding Value With Splunk • Went from 10-50GB in 6 Months • Everyone can now see what before only Ops could see. This is HUGE! • Major architecture upgrades go smooth and fast with Splunk. • Frequent daily releases, with low risk now.
- 10. 10 Production Visibility=Trust • Went from 4 architecture/operations guru’s to 250+ now • Now with more authorized users we’ve slashed MTTR from days or weeks to a mere minute • Can backcheck logs for customer activity to verify claim legitimacy • Capturing web, SQL, app and Dev ALM logs.
- 11. 11 Slow Pages?
- 18. 18 Top Takeaways • Expose as many people as possible to the Splunk interface • You’ll discover a lot of amazing things that you didn’t realize were happening. • I love Splunk because it has the greatest coverage across many different technologies, platforms and appliances • It also has a very mature ecosystem and community
- 19. 19 Next Steps… • Now to move into machine learning for more automated anomaly detection and predictive infrastructure sizing • Dev Ops - Real-time view of product/dev/qa/release events and trends
- 21. Thank You