Hilary Corna - Real Time Reset for a Business Interrupted -- EOS Conference May 2020

Editor's Notes

• #3: And that’s what we’re here to discuss today, in the midst of all the challenges facing companies in financial services, there is a great opportunity to mitigate these threats by humanizing your processes and building trust again with your customers and communities. .the rise of businesses forseeing this hidden competitive advantage of humanizing processes to build connection, foster trust and strengthen retention to build stronger companies.
• #4: As Stephen said..
• #5: The goal here if you haven’t already figured out is to achieve more yeses then nos. This is just a snapshot pulse to see where your company stands.  
• #6: As Stephen said..
• #7: What makes a human era company? Institutions have always used their comms to declare, preach, sell. Yet humans communicate to connect with one another. In the human era, companies must communicate in the same way and when they do, there is a great value to be unlocked for both parties. Consumers find value through loyalty and companies generate value during decision making points with their customer.   Breaking through and making a connection is a tall order. Why? Because real connection must be firmly anchored in the culture of the business. Pivoting requires hard work, establishing values that are truly customer driven, not company goals or metrics driven, and they must be executed on through day to day operations, decision making, and employee behavior.   Several traits appear among the top performing human era companies    
• #8: This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me. Namaste
• #9: Perhaps not surprisingly, the highest scoring company do indeed outperform financially. The public companies on the leadership list outdistanced the Dow by an avg of 11%, implying a 50% more value creation.
• #10: These companies were also…. If you could increase your valuation and double your referrals, would you?
• #11: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #12: 3) New – 5 mins Now the opportunity to add new
• #13: I believe we are experiencing the next great evolutionary leap in business to the Human Era. Technology is not the leap, it’s the catalyst for the leap. The leap is humanization.   At the core of this is the realization that humans are searching for trust and this extends to organizations and brands as well as people.   The rise of the human era has precipitated a fundamental shift in the value equation – it’s become more intimate, personal, cooperative, and inclusive.   “Are we welcoming, understanding, and loving? Or are we cold, sterile, rigid and complex shoving sales scripts and automated emails down peoples throats disconnected, losing trust with a strong pipeline but a leaky bucket of unhappy customers with a bad taste int heir mouth for the company and zero retention?”   It’s not about how great your product is, or feature set. This will commoditize you and swiftly be replaceable as we’re seeing across the tech world today. What makes your not easily replaceable? How you treat someone (As Maya Angelou said) – Toyota quote We cant just say we’re trust advisors, we have to actually deliver on it.
• #14: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #15: Connecting with a human era company should feel more like an eye to eye conversation than a one way corporate communication. One of the easiest ways to show you care about people and to engender their trust is to talk with them on their terms, asking and listening.
• #16: Connecting with a human era company should feel more like an eye to eye conversation than a one way corporate communication. One of the easiest ways to show you care about people and to engender their trust is to talk with them on their terms, asking and listening.
• #17: There is no doubt that connecting on a human level is about showing real personality and creating your unique character in special ways. Companies can and should have dynamic personality just as people do.
• #18: There is no doubt that connecting on a human level is about showing real personality and creating your unique character in special ways. Companies can and should have dynamic personality just as people do.
• #19: Another character is the willingness for companies to truly trust, empower, and celebrate their people. They throw out the script and entrust employees to deliver. Standardization and trying to control is giving way to freedom and trust. Being people centric instead of policy centric.
• #20: Another character is the willingness for companies to truly trust, empower, and celebrate their people. They throw out the script and entrust employees to deliver. Standardization and trying to control is giving way to freedom and trust. Being people centric instead of policy centric.
• #21: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #22: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #23: As Stephen said..
• #24: If you don’t believe me… Are we focusing on knowledge based or what makes us unique? Gross margin vs strategy on how to reduce costs?
• #25: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #26: In contrast to old precepts, we are seeing organizations become more distributed rather than concentrated; growing more horizontally rather than vertically, resembling more organic networks rather than machines. A fundamental shift is occurring from process-centric to human-centric. the organizations around the world that have foreseen this hidden competitive advantage are benefiting from being first to market. The most admired brands in the world have become flatter, more transparent, and they listen to the world around them to bridge connections to earn back trust that has been lost.
• #27: Think about – why was “AS A SERVICE” developed? Because tech is ever changing, growing, and customer have continued needs. It’s not just a drop ship product. You see this in the POS merchant services space – you do that, and the next day you have to go and close a new deal .Then “As a service” companies needs to focus on their service, tech comes second. Naming them, “tech companies” is fundamentally flawed. Reoccuring revenue should not be the goal, serving the customer should be the goal
• #28: In Q4 of last year… senior business leaders came together.
• #29: These modernized principles reflect the business community’s unwavering commitment to continue to push for an economy that serves all Americans.” “This new statement better reflects the way corporations can and should operate today,” added Alex Gorsky, Chairman of the Board and Chief Executive Officer of Johnson & Johnson and Chair of the Business Roundtable Corporate Governance Committee.  As we used to say at Toyota, though, Show me don’t tell me. The ability to truly develop operations that are human and deliver on this is the only answer to regaining trust.
• #30: This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me. Namaste
• #31: This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me. Namaste
• #32: This is big, complex, totally unique. But the research doesn’t lie. Your customers/employees can be happier. You can make more money. The world will see you as a better place/company. And all you gotta take is the first step. And the first step is a free 30 min call with me. Namaste