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ENTERPRISE SOLUTIONS
KEYMARK INC. | MAY 22, 2014 | GREENVILLE, SC
ADVANTAGES,
OPPORTUNITIES AND
CONSIDERATIONS
Enterprise Advantages
• Uniform representation of data.
• Ability to focus workers who used to handle data
entry on organizational improvements using the
data available through enterprise ECM.
• Improved reporting and increased visibility across
the organization for senior management.
Who benefits company-wide?
• Department managers attain the same benefits you
have.
• C-Level executives gain increased visibility and see
communication across departments.
• Every end user - It can be underlying with LOB App
as the user interface. Or, it can be a common user
interface enterprise-wide.
Enterprise Opportunities to Consider
• You have the seats covered now and moving
forward.
• From here, you research functionality and only add
server modules to expand your capabilities.
• If you have AP, evaluate HR (and vice versa). If you
have an LOB solution evaluate Back Office.
LICENSING
Enterprise Licensing – OnBase
• Based on number of employees
– Must be auditable
• 10% growth clause
• Access, workflow, workview or all/some/one of the
above.
Enterprise Licensing – Capture
• Regardless of your capture product, licensing is
based on volume.
WHY TAKE AN ENTERPRISE
APPROACH?
• Break down information barriers between
departments
• Break down information barriers between
departments
• Truly implement document retention policies
• Break down information barriers between
departments
• Truly implement document retention policies
• Reduce Risk
• For all the reasons you implemented a
departmental solution
• For all the reasons you implemented a
departmental solution
– Process Automation and Optimization
– Control
– Content Reuse
– Information Integrity
• For all the reasons you implemented a
departmental solution
– Ease of Access
– Compliance
– Cost Reduction
– Customer and Employee Satisfaction
WHY NOW?
• Competitive landscape
• Competitive landscape
• Leverage the software and infrastructure
investment you’ve already made
• Competitive landscape
• Leverage the software and infrastructure
investment you’ve already made
• Leverage the investment in human capital you’ve
already made
HOW DO I GET THERE?
• The three P’s
• The three P’s
– Processes
• The three P’s
– Processes
– People
• The three P’s
– Processes
– People
– Partners
Processes
• Ideally, you already have a clear definition of your
business processes
– Complexity
– Business value
– Regulatory and compliance constraints
– Impact on people
Processes
• Ideally, you already have a good definition of your
business processes
• Realistically, most people have a good idea of what
processes exist and a subjective view of value the
value of each
Processes
• In order to be effective, you simply need to have a
process for identifying and defining processes that
are a fit for ECM
– The Goldilocks Principle
Processes
• Identify processes that are not too difficult and not
too simple
Processes
• Identify processes that are not too difficult and not
too simple
• Identify processes where automation can have a
significant business impact and quantify it.
Processes
• Identify processes that are not too difficult and not
too simple
• Identify processes where automation can have a
significant business impact and quantify it.
• Get business buy in from the top down.
Processes
• Measure your success
Processes
• Measure your success
• Leverage past successes and move on
People
• Your team is the most important factor in your
ability to be successful
People
• Build a team that is capable and self-sufficient
People
• Build a team that is capable and self-sufficient
– At least two people to start with, but three or four would
be better
People
• Build a team that is capable and self-sufficient
– At least two people to start with, but three or four would
be better
– Train them – System Administration, Workflow Design
People
• Build a team that is capable and self-sufficient
– At least two people to start with, but three or four would
be better
– Train them – System Administration, Workflow Design
– Train them some more – OnBase API, Supporting
OnBase, Workview
People
• Build a team that is capable and self-sufficient
– Add a business analyst to the mix
People
• Build a team that is capable and self-sufficient
– Add a business analyst to the mix
– Make use of other available assets – OTTC, TechQuest,
Premium Training, Hyland Communities
People
• Build a team that is capable and self-sufficient
– Add a business analyst to the mix
– Make use of other available assets – OTTC, TechQuest,
Premium Training, Hyland Communities
– User Groups, Networking Opportunities
Partners
• Lean on your partners when needed
Partners
• Lean on your partners when needed
– Technology Updates
Partners
• Lean on your partners when needed
– Technology Updates
– Support Services
Partners
• Lean on your partners when needed
– Technology Updates
– Support Services
– Consulting Services
Partners
• Lean on your partners when needed
– Technology Updates
– Support Services
– Consulting Services
– Turnkey Projects
Partners
• Lean on your partners when needed
– Staff Augmentation
NEXT STEPS
Free Two-Day Assessment
• BPM Group will come onsite (you pay travel only)
and evaluate your potential success with the
enterprise model.
• Includes evaluation of department uses and core
LOBs.
• Can assist with ROI evaluation.
Contact Your Account Manager
• Your account manager is here to help you.
• So am I:
– Victoria Pruitt
– 864-343-0341
– Victoria.pruitt@keymarkinc.com
• And Kami!
– Kami Turner
– 864-343-0320
– Kami.turner@keymarkinc.com
THANK
YOU!

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Horizons 2014 - Enterprise Solutions

  • 1. ENTERPRISE SOLUTIONS KEYMARK INC. | MAY 22, 2014 | GREENVILLE, SC
  • 3. Enterprise Advantages • Uniform representation of data. • Ability to focus workers who used to handle data entry on organizational improvements using the data available through enterprise ECM. • Improved reporting and increased visibility across the organization for senior management.
  • 4. Who benefits company-wide? • Department managers attain the same benefits you have. • C-Level executives gain increased visibility and see communication across departments. • Every end user - It can be underlying with LOB App as the user interface. Or, it can be a common user interface enterprise-wide.
  • 5. Enterprise Opportunities to Consider • You have the seats covered now and moving forward. • From here, you research functionality and only add server modules to expand your capabilities. • If you have AP, evaluate HR (and vice versa). If you have an LOB solution evaluate Back Office.
  • 7. Enterprise Licensing – OnBase • Based on number of employees – Must be auditable • 10% growth clause • Access, workflow, workview or all/some/one of the above.
  • 8. Enterprise Licensing – Capture • Regardless of your capture product, licensing is based on volume.
  • 9. WHY TAKE AN ENTERPRISE APPROACH?
  • 10. • Break down information barriers between departments
  • 11. • Break down information barriers between departments • Truly implement document retention policies
  • 12. • Break down information barriers between departments • Truly implement document retention policies • Reduce Risk
  • 13. • For all the reasons you implemented a departmental solution
  • 14. • For all the reasons you implemented a departmental solution – Process Automation and Optimization – Control – Content Reuse – Information Integrity
  • 15. • For all the reasons you implemented a departmental solution – Ease of Access – Compliance – Cost Reduction – Customer and Employee Satisfaction
  • 18. • Competitive landscape • Leverage the software and infrastructure investment you’ve already made
  • 19. • Competitive landscape • Leverage the software and infrastructure investment you’ve already made • Leverage the investment in human capital you’ve already made
  • 20. HOW DO I GET THERE?
  • 21. • The three P’s
  • 22. • The three P’s – Processes
  • 23. • The three P’s – Processes – People
  • 24. • The three P’s – Processes – People – Partners
  • 25. Processes • Ideally, you already have a clear definition of your business processes – Complexity – Business value – Regulatory and compliance constraints – Impact on people
  • 26. Processes • Ideally, you already have a good definition of your business processes • Realistically, most people have a good idea of what processes exist and a subjective view of value the value of each
  • 27. Processes • In order to be effective, you simply need to have a process for identifying and defining processes that are a fit for ECM – The Goldilocks Principle
  • 28. Processes • Identify processes that are not too difficult and not too simple
  • 29. Processes • Identify processes that are not too difficult and not too simple • Identify processes where automation can have a significant business impact and quantify it.
  • 30. Processes • Identify processes that are not too difficult and not too simple • Identify processes where automation can have a significant business impact and quantify it. • Get business buy in from the top down.
  • 32. Processes • Measure your success • Leverage past successes and move on
  • 33. People • Your team is the most important factor in your ability to be successful
  • 34. People • Build a team that is capable and self-sufficient
  • 35. People • Build a team that is capable and self-sufficient – At least two people to start with, but three or four would be better
  • 36. People • Build a team that is capable and self-sufficient – At least two people to start with, but three or four would be better – Train them – System Administration, Workflow Design
  • 37. People • Build a team that is capable and self-sufficient – At least two people to start with, but three or four would be better – Train them – System Administration, Workflow Design – Train them some more – OnBase API, Supporting OnBase, Workview
  • 38. People • Build a team that is capable and self-sufficient – Add a business analyst to the mix
  • 39. People • Build a team that is capable and self-sufficient – Add a business analyst to the mix – Make use of other available assets – OTTC, TechQuest, Premium Training, Hyland Communities
  • 40. People • Build a team that is capable and self-sufficient – Add a business analyst to the mix – Make use of other available assets – OTTC, TechQuest, Premium Training, Hyland Communities – User Groups, Networking Opportunities
  • 41. Partners • Lean on your partners when needed
  • 42. Partners • Lean on your partners when needed – Technology Updates
  • 43. Partners • Lean on your partners when needed – Technology Updates – Support Services
  • 44. Partners • Lean on your partners when needed – Technology Updates – Support Services – Consulting Services
  • 45. Partners • Lean on your partners when needed – Technology Updates – Support Services – Consulting Services – Turnkey Projects
  • 46. Partners • Lean on your partners when needed – Staff Augmentation
  • 48. Free Two-Day Assessment • BPM Group will come onsite (you pay travel only) and evaluate your potential success with the enterprise model. • Includes evaluation of department uses and core LOBs. • Can assist with ROI evaluation.
  • 49. Contact Your Account Manager • Your account manager is here to help you. • So am I: – Victoria Pruitt – 864-343-0341 – [email protected] • And Kami! – Kami Turner – 864-343-0320 – [email protected]

Editor's Notes

  • #11: Ex: customer service case information that becomes an HR issue (performance).
  • #12: Ex: What happens when that customer service/HR issue turns into litigation down the road?
  • #13: Policy enforcement, reporting, auditing