How Social Media Affects Our Self-PerceptionBy Kelsey Sunstrum.docx

How Social Media Affects Our Self-Perception
By Kelsey Sunstrum
Not long ago, a friend of mine deleted her Instagram account. I
couldn’t understand why one would ever do such a thing, so I
asked and her response caught me off-guard.
She deleted her Instagram because she felt herself becoming
depressed by it. The pressure of taking the right picture, with
the right filter, wearing the right outfit, at the right place, with
the right people was too much pressure.
We are conditioned to project only our best, albeit unrealistic,
selves on our social media profiles as a modern way of virtually
keeping up with the Joneses.
Regardless of whether you realize it, you’re spending a great
deal of time and effort on the creation of your digital identity.
The molding of this alternate self depends heavily on how
others are projecting themselves in these arenas as well. What
happens to your ‘real’ self, then?
Enter ‘smiling depression.’
Smiling depression is a term used to describe people who are
depressed but do not appear so. In America today, 6.7 percent
of the population over the age of 18 suffers from major
depression, and it is the leading cause of disability in the 15-44
age range.
If you were to meet me for the first time, you would be very
surprised to learn I have major depression. It is second nature to
me to put on a mask of a happy person. Not only do I talk with
people, I’m often the loudest person at a gathering and can
always find something to joke or laugh about. This is smiling
depression.
Social media puts an interesting lens on the creation of the self,
and how this construction affects our mental well-being. The
ideal self is the self we aspire to be. My ideal self would be a
25-year-old successful freelance writer who lives in a

perpetually clean house and who always takes the time to put on
makeup before she leaves the house.
One’s self-image is the person we actually are based on the
actions, behaviors, and habits currently possessed. My self-
image would be of a 25-year-old freelance writer just starting
her business in a house that’s mostly clean most of the time and
who forces herself not to wear pajamas everywhere.
According to Carl Rogers’s theory of personality, every human
has the basic instinct to improve herself and realize her full
potential. Like Abraham Maslow, he called this achievement
self-actualization. He believed this state was attained when the
ideal self and the person’s self-image were in line with each
other. This person would be deemed a fully functioning person.
Each of us carries what Robert Firestone termed the critical
inner voice. It is a dynamic that exists within every individual
that offers a negative filter through which to view our life. It is
theorized that the voice is created at an early age during times
of stress or trauma.
Social media is not only extremely pervasive, it is an activity in
which you are expected to participate. Not all social media is
Facebook and Instagram. Think LinkedIn, the new virtual
business profile quickly replacing the traditional printed
resume. As a freelance writer, I very often see job postings that
insist you have a strong ‘social media presence.’
This phenomenon is a tangible version of Rogers’s concept of
the ideal self. We have a general persona we construct and put
out to the cyber universe based on the person we want to be,
and more important, based on the person we want to be seen as.
It also illustrates that depression is a complex disease. It is
often biopsychosocial; that is, a conglomeration of factors is
responsible for its occurrence, not only one’s body chemistry or
personal history.
One factor for the high rates of depression seen in social media-
friendly people is the inconsistency they observe between their
ideal cyber self and their self-image. The desire to be seen
positively has taught us to silence our troubles and we now have

no idea how to express inner turmoil without feeling like we’re
accepting social defeat.
For obvious reasons, people do not advertise their negative
traits on their social profiles, nor do they pose unflattering
pictures. Because of this strict control of the way we are
viewed, we are often fooled into believing other people’s lives
are much better than our own. What is essential to remember is
they too wear masks, the way I do, the way everyone does.
Here are a few ways to treat social media depression:
· Take the time to unplug from technology and social media
accounts everyday.
· When faced with social media-induced self-loathing, confront
your negative thoughts and question their origin and validity.
· If you’re drawn to social media during times of boredom,
ensure you have something to distract yourself, such as a book
or fun phone app.
Media, Culture & Society
35(2) 199 –215
© The Author(s) 2013
Reprints and permission:
sagepub.co.uk/journalsPermissions.nav
DOI: 10.1177/0163443712468605
mcs.sagepub.com
‘You have one identity’:
performing the self on
Facebook and LinkedIn
José van Dijck
University of Amsterdam, The Netherlands

Abstract
Social media are popular stages for self-expression,
communication and self-promotion.
Rather than facilitating online identity formation, they are sites
of struggle between
users, employers and platform owners to control online
identities – a struggle played
out at the level of the interface. This article offers a
comparative interface analysis
between Facebook and LinkedIn. While Facebook is particularly
focused on facilitating
personal self-presentation, LinkedIn’s interface caters towards
the need for professional
self-promotion. And yet, both platforms deploy similar
principles of connectivity and
narrative – strategies that can be succinctly revealed in recent
interface changes. These
changing digital architectures form the necessary backdrop for
asking critical questions
about online self-presentation: How are public identities shaped
through platform
interfaces? How do these features enable and constrain the
sculpting of personal and
professional persona? And what are the consequences of
imposed connectivity and
narrative uniformity on people’s online identities?
Keywords
digital architecture, identity formation, interface analysis,
online privacy, social media,
social networks
Introduction
You have one identity. The days of you having a different image
for your work friends or

co-workers and for the other people you know are probably
coming to an end pretty quickly.…
Having two identities for yourself is an example of a lack of
integrity. (Marc Zuckerberg quoted
in Kirkpatrick 2010: 199)
Corresponding author:
José van Dijck, University of Amsterdam, Department of Media
Studies, Turfdraagsterpad 9, 1012 VT
Amsterdam, The Netherlands.
Email: [email protected]
468605MCS35210.1177/0163443712468605Media, Culture &
Societyvan Dijck
2013
Article
200 Media, Culture & Society 35(2)
Marc Zuckerberg’s infamous quips about identity, along with
his comments concerning
privacy (‘an evolving norm’), have raised questions not just
about the CEO’s personal
worldview, but about the ideology that undergirds the world’s
most powerful social
network service (SNS). Facebook and other SNSs favor the idea
of people having one
transparent identity that they disclose online, releasing habitual
behavioral data and
personal information in the process of socializing. Platform
owners have a vested inter-
est in pushing the need for a uniform online identity to attain
maximum transparency,
not only because they want to know who their users are, but

also because advertisers
want users’ ‘truthful’ data. However, the interest of owners may
run counter to users’
need to differentiate between their various online personas. For
most users, there is a
distinct difference between one’s professional persona,
addressed mainly to co-workers
and employers, and one’s self-communication towards ‘friends’.
Long before the emer-
gence of online communication, Erving Goffman (1959)
theorized self-presentation as
a performance; the need for a multiple, composite self has only
increased since public
communication moved to an online space.
This article will analyze how the struggle between users and
platforms to control
online identities is played out at the level of the interface. Users
deploy SNSs for several
purposes, and over the years, they have adapted their strategies
in online presentation as
platforms changed their functionalities. Initially, platforms like
Facebook were commonly
regarded as a space for (personal) self-expression and for
making connections between
friends. Gradually, users have come to understand the art of
online self-presentation and
the importance of SNSs as tools for (professional) self-
promotion. Since each form of
self-communication brings along a specific concept of audience,
users had to learn how
to handle privacy settings and presentation styles accordingly.
Parallel to the shift in users’ needs, there has been a shift in the
larger online infra-
structure through which SNSs operate. In the first stage of their

development, from 2002
to 2008, these sites were commonly run as community spaces,
primed to facilitate con-
nectedness between people. After 2008, most corporate site
owners shifted their focus
from running community-oriented platforms to monetizing
connectivity by maximizing
lucrative data traffic between people, things and ideas (Van
Dijck, 2013). Along with this
shift came a change in platforms’ architectures; rather than
being databases of personal
information they became tools for (personal) storytelling and
narrative self-presentation.
The next section will explain how these shifts are intricately
intertwined.
Social media’s changing digital architectures form the necessary
backdrop for asking
critical questions about online self-presentation: How are public
identities shaped
through platform interfaces? How do these features enable and
constrain the sculpting of
personal and professional persona? And what are the
consequences of imposed connec-
tivity and narrativity on people’s online identities? To probe
these issues, I will use a
comparative analysis between Facebook and LinkedIn. While
Facebook is a general
social network service, facilitating mostly personal networks,
LinkedIn specifically
caters for professionals. Both platforms use similar principles
of connectivity and narra-
tive to stimulate composite persona displays – strategies that
can be succinctly revealed
in recent interface changes. In 2011, Facebook introduced the
feature Timeline to enforce

a uniform presentation style on all its members’ homepages.
LinkedIn instigated subtle
tactics to personalize the public staging of one’s identity. Both
sites foster the idea of one
van Dijck 201
uniform or ‘idealized’ self by integrating the principles of
connectivity and narrative in
their interfaces.
Considering the immense speed at which SNSs are still growing,
the larger concerns
underpinning their technological and economic imperatives are
systematically under-
stated. What kinds of self-presentation do these sites impose
through their interfaces?
How are people’s online presentations of past performance used
to assess their (future)
functioning? And what diverging interests – of users, platform
owners, and employers –
are at stake in the battle to control people’s public online
profiles? These questions
become quite relevant when entering legal and political
discussions about privacy and
information control. This article attempts to deconstruct the
strategies of platforms pro-
moting the online self as a standardized tradable product, and
theorizes their cultural
implications.
Self-expression versus self-promotion; connectedness
versus connectivity; databases versus narratives
In line with Goffman’s (1959) theory of symbolic

interactionism, self-performance dis-
tinguishes between signs given naively, unconsciously, and
signs given off consciously,
deliberately. For instance, signs about one’s gender or marital
status can be given away
unintentionally, while talking or chatting, but they can also
calculatingly be emphasized
or suppressed. Goffman stresses how intentional presentation is
a very basic persona-
sculpting strategy, even if naïve or unaware identity displays
are always also a part of
self-expression (Manning, 1992). When we look at social media
platforms, Goffman’s
multiple levels of identity display come to mind when
scrutinizing these sites’ interfaces;
platform owners use interface technologies to promote
unconscious self-expression
while also enabling conscious self-promotion. Users of online
platforms, for their part,
have adapted their strategies over the years, as they became
savvier in deploying these
new ‘technologies of self’.
The emergence of what Manuel Castells (2009) has termed
‘mass self-communication’
refers to a global system of networked interaction – a system
within which platforms like
Facebook, LinkedIn, GooglePlus and Twitter offer crucial tools
to galvanize the per-
formance of online identity. From the earliest days of social
media, platforms were
presented as tools for making connections, promoting human
connectedness and com-
munity building. As boyd and Ellison (2007: 221) observed in
2007, social network
sites were about enhancing human relationships that already

existed in real life as
well as about supporting expansive networks of weak ties. It is
important to recall
how most social network sites, notably Facebook, started out as
‘friends sites’ in pro-
tected environments such as college campuses. It took two years
for Facebook to
expand its service to a general global audience, changing the
nature of the game for a
rapidly expanding user base. As user numbers soared after 2007,
a page on Facebook
increasingly implied presenting a public persona that could be
seen and contacted by
users worldwide. Online connections no longer automatically
paralleled offline con-
tacts, but favored weak and latent ties. Networked
connectedness quickly came to
dominate the organization of everyday sociality (Christakis and
Fowler, 2009; Van
Dijck, 2012).
Towards the end of the first decade of the millennium, a
noticeable change occurred
in the organization and architecture of social media platforms,
shifting their center of
gravity from connectedness to connectivity. Key terms denoting
routine human social
activities – terms such as ‘friending’, ‘liking’, ‘connecting’ and
‘following’ – rapidly
penetrated the discourse of platforms. Interface technologies
translate relationships
between people, ideas and things into algorithms in order to

engineer and steer perfor-
mance. Most of these buttons tend to register emotional,
immediate, and intuitive
responses, generally treating them as unintentional expressions
of the self, in line with
Goffman’s vocabulary. Whether or not these responses are
truthful or unconscious is
disputable, as many automated buttons can also be deliberately
manipulated and played
by users. However, algorithms, as coded quantifications of
sociality, are implemented to
trigger as many connections as possible, even though users are
still often unaware of the
effects they have upon them (Beer, 2008, 2009). Goffman’s two
levels of conscious and
unconscious self-performance are thus newly relevant when it
comes to online platforms.
While users consciously construct their own profile, platform
owners and investors col-
lect behavioral data that users are unaware of creating; data
companies are particularly
interested in signs of desires and wants, as advertisers need this
information for market-
ing purposes.
Personal and behavioral data, once a mere byproduct of
connectedness and online
sociality, has now become a valuable resource in the
exploitation of platforms. ‘Friending’
no longer refers to people you know, but people you may or
should know according to an
algorithm’s computation; ‘liking’ has turned into a provoked
automated gesture that
yields precious information about people’s desires and
predilections. ‘Following’ dis-
closes and connects people’s interests and allows for the

detection of trends. The more
connections users make to both human and nonhuman entities,
the more social capital
they accumulate (Ellison et al., 2007). And the more social
capital people assign to things
and ideas, the more economic capital can be gained from
connectivity. The automatic
mining of personal and behavioral data is arguably platform
owners’ most important
driver for promoting online traffic; at the same time,
standardizing data input guarantees
better results. If users’ input is channeled through formatted
interfaces, it enhances a
site’s connective potential.
The so-called ‘connective turn’ in social media platforms is a
double-edged sword
when it comes to the online performance of self. While gradual
interface changes mas-
saged users into presenting their public persona in a
standardized way, users have devel-
oped a keen understanding of these mechanisms and have
learned to exploit these same
algorithmic mechanisms for their own advantage. Over time,
social acts of self-expression
on SNSs quickly began to give way to more conscious acts of
self-staging as people’s
presence and popularity was increasingly measured by their
online manifestation. Roughly
after 2009, the self turned into an object of marketing and
promotion now that connectiv-
ity could transform online social value to real rewards in the
offline world. Stars and poli-
ticians pre-eminently exploit the possibilities of marketing
individual personalities as
products. Celebrities’ self-presentation via Twitter or Facebook

exposes the lucrative side
of the connective turn: their online personas equal their brands,
and the ultimate success-
ful presentation of self is to have millions of followers. From
Justin Bieber to Barack
Obama, online personas have become an indispensable part of
self-branding. In contrast
van Dijck 203
to previous public staging by mass media like television, PR
teams can now better control
their personal messages and maximize their profitability,
whether in terms of votes or
money. It has become fairly common for people with large
followings to take on brand
promotion for products or causes. If Madonna recommends
particular kinds of shoes to
her millions of followers, she cashes in on the connective value
of her personal
popularity.
Promoting and branding the self has also become a normalized,
accepted phenome-
non in ordinary people’s lives. Following the examples of
celebrities’ self-promotion,
many users (especially young adults and teenagers) shape their
online identities in order
to gain popularity and hopefully reach a comfortable level of
recognition and connected-
ness.1 Indeed, teenagers have always modeled their self-image
after celebrities’ exposure
through mass media such as television and movies – a
phenomenon theorized by British

sociologist John Thompson (1995) well before the advent of
social media. But with these
platforms, common users have gained an instrument for self-
promotion that actually
pays off. Those users who attain high levels of acknowledgment
from their peers are
regarded as ‘influencers’; they may receive offers from
companies to distribute pro-
moted messages (e.g. in the form of messages distributed to
people’s Walls) and be
rewarded materially or symbolically. Online self-promotion is
not just for teenagers.
Professional adults of all ages manifest themselves online to
emphasize their skills and
proficiency, hence attracting contacts, contracts, customers, or
employers. There are
many ways to shape online identities for many different
purposes, and, in theory, there
are several platforms to choose from – platforms which, over
the years, have specialized
in catering towards specific functions and audiences: job
markets, social markets, dating
markets, creative markets and so on.
The ‘connective turn’ in social media came with a noticeable
shift in the organization
of platforms from database structures into narrative structures.
In the early years of Web
2.0, new media scholar Lev Manovich (2001) theorized the
distinct architectural nature
of interactive platforms as databases – organized collections of
textual, audio-visual,
numerical data supported by a database management system.
Unlike previous media,
interactive platforms forced users to present information in a
nonlinear, non-narrative

fashion. Databases do not tell stories with a beginning or end:
‘in fact, they do not have
any development, thematically, formally, or otherwise that
would organize their ele-
ments into a sequence’ (Manovich, 2001: 218). Instead, he
argues, the user interface of
digital media relies upon a concept of spatial montage where the
retrieval of data is
highly dependent on search systems (2001: 322–3).
For the first decade of the 21st century, the dominance of
databases over narratives as
a new logic of information order was exactly what distinguished
digital platforms from
other types of communication media. The applicability of
Manovich’s concept could be
discerned in the contingent ordering of data on social network
sites, which at the time
still centered on users’ needs rather than on platform owners’
interests. Facebook’s inter-
face, as British researcher Garde-Hansen (2009: 141) observed,
used to be presented as
a database of users and for users where ‘each user’s page is a
database of their life, mak-
ing this social network site a collection of collections and
collectives’. As a result of the
database logic in the visible interface, each user could define
the distinctive functionality
of his or her profile. For some users, their page presented a
personal archive, a way to
share life histories and memories with selected others or open it

up to the public at large.
For others, SNSs appeared to be a ‘stage for digital flâneurs’, a
place to ‘see and be seen’
(boyd, 2007: 155). In sum, Facebook and LinkedIn’s visual
interfaces served users’
desires for variable modes of self-presentation, allowing for
openness and randomness.
Drawing on Manovich’s database/narrative opposition, SNSs
used to favor a spatial-
visual ordering of information over a linear-textual one.
But what happened to database logic in the light of the
connective turn and how does
this show in recent changes implemented in social media
platforms’ interfaces? In the
next sections, I will analyze recent interface changes of
Facebook and LinkedIn, to
understand how they smoothly integrate self-expression with
self-promotion, connectiv-
ity with connectedness, and narrative with databases. Facebook
and LinkedIn are the two
largest SNSs that have proliferated over the years (Papacharissi,
2009). As their func-
tionality became more focused, their interfaces became more
directional, thus chan-
neling users’ modes of self-presentation. Whereas, in the early
years of social media,
there was still a relative freedom in online presentation,
platforms like Facebook and
LinkedIn have gradually tweaked their interfaces and protocols
not just to facilitate
users, but also to serve businesses and advertisers. With the
recent introduction of
Timeline and LinkedIn’s interface overhaul, we can see the
double shift toward connec-
tivity and narrative.

Facebook’s interface after Timeline
When Marc Zuckerberg introduced the new Timeline feature at
a public event, in
September 2011, he described it as follows: ‘Timeline is the
story of your life. It has
three pieces: all your stories, all your apps, and a new way to
express who you are.’ He
then continued to explain how Timeline lets you ‘tell the whole
story of your life on a
single page’ (Zuckerberg, 2012). The most significant ordering
principle of the new
interface layout is a vertical bar on the right indicating a
chronological order from the
present to the past: starting with the most recent months,
months are slipping into years
when you scroll towards the bottom. The entire left side of the
page is filled with events,
‘stories of your life’ in the form of pictures, posts to friends,
music that you like(d), reci-
pes you exchanged, all your likes and pokes, updates, maps of
the places you have been,
and a lot more. Every single piece of data (text, picture, video,
sound) you ever uploaded
on Facebook is automatically transferred onto the Timeline
upon opening it in the new
format – a format that becomes compulsory for every user after
it has been rolled out
and implemented. But the new Timeline is much more than a
glitzy new interface fea-
ture: it is a complete architecture overhaul that smartly
disciplines its user into combin-
ing self-expression – in this case memory and emotion – with
self-promotion in a
uniform format.

Timeline’s format is organized as a narrative biography, a story
chronicling how life
has been up to the present day by rearranging bits and pieces
uploaded previously. The
resulting narrative is a construction in hindsight, a retroactive
ordering of life events at
one moment in time. Facebook’s encoded activity resembles the
analogue real-life shoe-
box experience: people reassembling pieces from their old photo
albums, diaries, scrap-
book and weblog into one smooth presentation of the past (Van
Dijck, 2007). Due to the
van Dijck 205
Timeline format, all online lives contain the same key
ingredients. At the bottom of the
Timeline, you are cued to post a baby picture and, as time
moves on, standard milestones
pass in review: family pictures, school classes, old friends,
college years, wedding pic-
tures, honeymoon, (partner) pregnant with first child, baby’s
first picture, first-step vid-
eos, holiday trips and so on. Since few user profiles contained
pictures or posts from
one’s ‘pre-Facebook’ life – which is 2004 at the earliest – the
interface incites users to fill
in the gaps and illustrate them with pictures. Memory and
emotion are explicitly made
part of the Facebook Timeline experience. As one blogger
explains:
Years-old memories flashed before me – old friends, old places,
things I hadn’t thought about

in ages. I got sucked back into the past the same way I would
have in front of my mother’s old
cedar chest, a trunk packed full of childhood tchotckes and
pictures that holds our family’s
history. This innocuous social web tool had just made a
powerful and convincing bid for more
than my information or my time. Facebook was grasping at my
emotions by way of my
memories, and it was doing a damn good job. (O’Dell, 2011)
Combining spontaneous memories and emotions with
consciously released new personal
data is exactly what Facebook intended to accomplish by rolling
out their mandatory
new interface.
However, transforming a database into a narrative requires not
only adding new
data to already existing content, it also triggers a new awareness
of how you want
your life story be told, to whom and for what purpose. The how
question is all about
layout and polishing. Timeline’s new look is much more
picture-heavy than the old
interface: the opening image requires a large-size eye-catcher,
friends become big
pictures, and many posts carry much larger versions of pictures
than originally posted.
You are asked to emphasize some events by inserting streamers
and pictures, thus
adding ‘highlights’ in retrospect. The month-by-month and later
year-by-year order-
ing gives profiles the look and feel of a magazine. Your former
profile suddenly
becomes the center of a slick publication, with yourself as the
protagonist. This

awareness involves a number of layout decisions that are
heavily steered by the inter-
face’s default settings.
The questions to whom and for what purpose you craft your
self-image raise more
profound issues of personal and professional branding. When
switching to Timeline, all
previous posts had automatically been transferred into the
chronological preformatted
layout. By default, every formerly inserted piece of data was set
to ‘public’ even if you
had previously set it to ‘friends only’. As the site explains,
users received a grace period
of seven days to make decisions about their self-presentation
(Facebook Timeline, 2011).
For those users who take their online profile seriously, the
transfer to Timeline implied a
balancing act between self-expression and self-promotion. With
every piece of data –
both new and old – one had to decide to whom to make it
accessible: to friends, a wider
circle or the general audience. In other words, every post from
the past had to be reas-
sessed in terms of current audience and potential effects: if I
add a picture of my wed-
ding, will this upset my jealous ex-spouse displayed in the
picture? Should the picture of
a rowdy student party really be open to the general public if it
affects former roommates?
Each decision to customize your Timeline implied not only a
decision about the (private)
reassembling of one’s past life, but also a conscious effort at
(public) identity shaping.

Users were forced to combine reflections on self-expression and
self-promotion in terms
of re-imagining their audience when turning on their revamped
Facebook profile.
The introduction of Timeline also exposed the interface as a
means of exploiting con-
nectivity in the double meaning of the term. On the one hand,
users deploy the new tool
to redesign their strategy for self-presentation. As research has
demonstrated, Facebook
users have gradually become more skilled in the techniques of
audience appraisal and
personal branding (Marwick and boyd, 2011). For those users
who put in the time and
effort to really work on their profile, this revamping exercise
increased their audience-
awareness. On the other hand, Facebook used the new interface
layout to increase the
platform’s control over personal data, since the overwhelming
majority of Facebook
users lack the necessary interest in or skills to control their
privacy settings the way they
want them to (Leon et al., 2011). Since Facebook’s default
settings force users to ‘opt
out’ when it comes to keeping information private, user profiles
are likely to have become
more public than before the feature was implemented.2
Companies, like users, were also expected to switch their
presentation strategies from
‘sending messages’ to ‘telling stories’. Narratives are
supposedly the lubricant for con-

necting people to products and products to people. For
companies, the idea of driving
traffic to a page through ads is passé; rather, they were
prompted to turn products or
companies into stories that can be shared with ‘friends’. Social
advertising means having
ads blend in with the platform’s narrative structure. For
instance, the insertion of so-
called Sponsored Stories into a user’s Timeline – posts from
‘friends’ to your Facebook
page that are paid for by business or organizations – is a
strategy the company claims to
be three to ten times more effective than placed advertisements
(Socialite Media, 2012).
Companies were thus urged to adjust their ad strategies to
Facebook’s insidious but
rather effective architectural principles.
Making everything social – from ads to apps and from people to
companies –
means making everything narrative as well as connective:
Facebook’s new interface
smoothly integrates the two principles. The more people buy
into a story, the better
the brand is promoted. And yet, the narrative structure of
interfaces has not dimin-
ished the importance of an architecture based on data and data
management. On the
contrary, another feature Facebook released simultaneously with
Timeline, which
received much less attention, was its real-time Page Insight
Data. The feature ena-
bles marketers to access real-time analytics that measure the
effectiveness of their
ads moment by moment. Leveraging these insights, companies
can make decisions

about what works and what does not, subsequently tweaking
content in order to opti-
mize their strategies.
The linear, narrative structure dominating the visible user
interface not only cajoles
more information out of the user but also channels data input
into a more uniform format.
The introduction of standardized presentation formats on users’
homepages benefits the
development of apps. Moreover, algorithms work better if input
is uniform; by forcing
users to encode their information homogeneously, it is easier to
automatically detect pat-
terns of behavior and manipulate them. Platform owners are
interested in standardization
as well as in customization: if personal data are inserted and
presented uniformly, it is
easier for advertisers to mass-customize and personalize their
marketing strategies, while
real-time statistics help them keep track of their success.
van Dijck 207
What holds for products also applies to people’s online self-
promotion. Besides pre-
senting themselves on a variety of social media platforms, users
increasingly revert to
data analytics to measure and evaluate their online visibility and
effectiveness. Services
like Klout, one of numerous start-ups in online analytics, offer
to measure a user’s influ-
ence across social networks. Taking data from Facebook,
LinkedIn, Twitter and a num-

ber of other sites, they measure the size of a user’s network, the
content created, and how
often other users interact with that content, resulting in a ‘Klout
score’ between 1 and
100. Individuals with high Klout scores are sought out by
companies who offer them free
merchandise or money to spread positive publicity. Services
like Klout tap into people’s
desire for connectedness as well as their status anxiety; they
also assist a company’s
exploitation of connectivity by recruiting influencers to sell
products. Narrative self-
presentation is hence intimately related to data analytics:
whereas algorithms define a
quantitative validation of someone’s influence, the quality of a
person’s narrative is what
makes her or him a persuasive wheeler and dealer.
The similarities between the online presentation of people and
products, individuals
and brands, are striking: the same interfaces and tactics apply to
both, making them even
more exchangeable than before. Facebook’s new interface is an
attempt at smoothly
integrating self-expression and self-promotion, connectedness
and connectivity, and nar-
rative and database logics into its uniform interface strategy.
Facebook has crept deeper
into the texture of life, its narrative principles imitating proven
conventions of storytell-
ing, thus binding users even more tightly to the fabric that
keeps it connected. At the
same time, the site’s database logic has everything but
vanished; in fact, database and
narrative appear to be complementary ordering structures.
Connectivity and narrative are

two important principles by which platforms and companies
galvanize their economic
and symbolic currency. Before expanding on the broader
implications of the connective
turn, let us first look at a platform in which functionality is
premised on professional
rather than personal self-presentation: LinkedIn.
LinkedIn and the professional self
Jeff Weiner, CEO of LinkedIn, when asked in a 2010 interview
to compare the platform
to his biggest competitor, replied:
Facebook is largely a social utility platform. LinkedIn is a
professional network.… The key
distinction is that as a professional you want people to want to
know who you are. People are
searching for you or people like you whether you like it or not.
(in Lapin, 2011)
In contrast to Facebook, LinkedIn’s user base is mostly male,
comprising generally mid-
dle-aged (corporate) professionals in the higher income bracket
who are employed by a
(large) firm. Of course the site also caters to other users, but the
ideal image of a LinkedIn
professional immediately stands out when looking at sample
profiles. Whereas the site
initially facilitated professionals wanting to connect to each
other, its founding principle
rests on offering recruitment and advertising services to
corporations and agencies. With
over 130 million members worldwide, LinkedIn is the largest
professional matchmaker
site in the world.

Since starting its services in 2003, LinkedIn has regularly
modified its interface
features to enhance its efficacy. Between 2003 and 2012, users’
homepages under-
went a complete overhaul from a spatially oriented visible
interface to a more narra-
tive one. In the early years, the site’s interface centered on
facilitating user groups,
contacts and discussions between professionals; the homepage
looked like a random
organization of features such as ‘contacts’, ‘sharing’ and
‘answers’. Partly in response
to Facebook’s success, LinkedIn added features like
‘newsfeeds’ and ‘network
updates’ to boost the site’s social networking functions. After
2009, the site notice-
ably revamped its interface to present professional identities
more uniformly and
chronologically. With a stronger focus on (personal) content
and profile information
ordered in a chronological fashion, LinkedIn homepages began
to look more homo-
geneous. In comparison to Facebook’s Timeline, LinkedIn’s
profiles look cleaner
and more factual, with only one (formal) picture as eye-catcher
and text arranged
mostly in the form of lists. Online presentations resemble
formatted CVs containing
only the most relevant facts on education, current and past
positions, as well as for-
mer experience. The site explicitly discourages any forms of
self-expression or emo-

tional attachments, as these signals might be detrimental to
someone’s professional
image.
Yet, despite its obvious preference for a clean-slated
presentation of the professional
self, LinkedIn deploys strategies of narrative and connectivity
that are similar to
Facebook’s. Profiles on LinkedIn are a lot more than CVs
posted for potential recruiters.
It may not be an exaggeration to argue that LinkedIn profiles
function as inscriptions of
normative professional behavior: each profile shapes an
idealized portrait of one’s pro-
fessional identity by showing off skills to peers and anonymous
evaluators. Not coinci-
dentally, LinkedIn is often nicknamed ‘Facebook in a suit’,
referring to people’s typical
job interview attire. The narrative nature of self-presentation on
LinkedIn, however, is
subtler than the style used by Facebook. What features precisely
contribute to this narra-
tive professional profile?
LinkedIn asks users not to provide their life story but prompts
them to highlight
specific skills, thus promoting their strengths. Members are also
urged to complete
their profile by including two recommendations – statements
from people who praise
your knowledge and skills. Not providing any statements leaves
this feature blank,
which makes it seem like you cannot find anyone to endorse
you. Parallel to this fea-
ture, your professional identity receives a boost from
contributing to the Question and

Answer space provided by the platform. Every answer provided
to questions posed by
people in your profession becomes part of your profile, unless
you decide to opt out of
this feature, which requires a conscious adjustment of privacy
settings. However, com-
plying with the Q and A prompt boosts your public image as a
skilled worker and a
sociable person. As the LinkedIn Learning Center website
explains, expertise is meas-
ured quantitatively:
Every time the questioner picks your answer as the best, you
gain a point of expertise in the
category of the question. The best way you can gain expertise is
to answer questions in the areas
you know. Experts in each area are recognized on LinkedIn: the
more points of expertise you
gain, the higher you appear on lists of experts. (LinkedIn
Learning Center, 2012)
van Dijck 209
By showing off social as well as professional skills, LinkedIn
users not only increase
their professional value on the job market but may also improve
the image of their com-
pany. Many companies encourage the use of LinkedIn for
communication between col-
leagues and with outside contacts, sometimes rendering the
platform a mandatory
in-company communication tool. Enforced use of the tool
enhances the public image of
a workplace or corporation showcasing ideal employee behavior

while simultaneously
providing an instrument for employee monitoring.
LinkedIn’s management is acutely aware of the mutual shaping
of their site’s techni-
cal architecture and users’ behavior. In a 2011 Wall Street
Journal interview, LinkedIn
CEO Jeff Weiner said:
More important are the behavioral changes taking place as a
result of that infrastructure, the
way in which people represent their identity, the way in which
people are connecting with
others, and the way in which they’re sharing information,
knowledge, opinions, ideas,
everything. (Raice, 2011)
The presentation of the professional self is fashioned by the
platform at the same time
and by the same means as the platform shapes professional and
corporate images.
LinkedIn benefits from both types of accumulated social
capital; it smoothly integrates
connectedness with connectivity and narrative logic with
database analytics. Since its
latest overhaul, LinkedIn allows its users to gauge their own
professional value by look-
ing at their ‘profile stats’ – the names, titles and companies of
people who look at your
profile. According to the site’s homepage, profile stats indicate
the ‘state of your profes-
sional brand’ and ‘let you understand how influential you are by
examining the popular-
ity of your profile’. Not unlike Klout scores, profile stats are
aimed at upping a user’s
personal scores; continuous performance data inform the story

of the ideally performing
employee who is well connected, sociable and skilled –
personality traits that go well
beyond the straightforward facts of a CV.
The actual value of connectivity for the platform as well as its
corporate clients is
crystal clear: employee profiles provide essential demographic
and professional infor-
mation for personalized targeted advertising. Moreover,
certified influential profession-
als with excellent stats may be recruited to help promote expert
services to selected
customers. Recommendations (promoted stories) that come from
specialists have more
value than recommendations stemming from strangers or non-
specialists. LinkedIn’s
eagerness to push this personalized narrative strategy led to a
highly publicized case of
user backlash. In August 2011, the platform came under fire for
including users’ names
and pictures of LinkedIn members who were ‘following’ a
company in advertisements
for that company, without these users’ knowledge. In response
to the criticism, LinkedIn
anonymized the followers, changing their names into links, e.g.
‘three people in your
network follow company X’, but still used them as
recommenders in ads. The platform
owners defended their strategy by saying that members approve
of social ads, as these
are called, as long as their names and pictures are not used
without prior consent
(Niccolai, 2011).
The dual principles of connectivity and narrative underpin

virtually every strategy of
the professional network, not only to facilitate people who have
already signed up to
LinkedIn but also to recruit new subscribers to the service. One
poignant use of the con-
nectivity principle is LinkedIn’s feature People You May Know
(PYMK), a tab promi-
nently featured on each personal page. Like Facebook, LinkedIn
wields this feature to
automatically connect users to weak ties (friends of friends) and
latent ties: people you
may want to know or need to know. In the latest update, this
feature has been adjusted to
include more and bigger pictures, in response to Facebook’s
photo-heavy profiles.
LinkedIn also deploys the PYMK algorithm to recruit new
members for its services: the
platform constantly sends out invitations to nonmembers,
prompting them to sign up for
the service and hook up with the people already part of ‘your
extended network’. Regular
invites and reminders make the addressee feel he or she is the
missing link in a profes-
sional network of colleagues, former classmates or professional
influencers. PYMK
reveals the normative nature of platform strategies; the
mechanism is closely associated
with the offline mechanism of peer pressure, which works
among teenagers and young
adults as well as among professionals with specific skills and
expertise (Quan-Haase and

Young, 2010). The feature’s algorithmic precision is a poignant
reminder of CEO’s
Weiner’s description of LinkedIn as a network where ‘you want
people to want to know
who you are’.
In sum, while LinkedIn’s interface features are aimed at a more
professional audience
than Facebook, both platforms use the same architectural
principles of connectivity and
narrative to channel users’ self-presentations. They also aim at
conflating users’ need for
self-expression with their need for self-promotion. Although
Facebook’s algorithms and
protocols exploit users’ self-presentations more openly as a
promotional tool for accu-
mulating social capital, LinkedIn’s functionality goes beyond
its self-claimed ambition
as a professional matchmaker and ventures into behavioral
monitoring, even if its inter-
face features are subtler in directing the user. Social media
profiles, as we can derive
from these sites’ interface adjustments, are powerful
mechanisms to steer and validate
personal and professional lives, both inside and outside the
workplace. Such observa-
tions elicit important questions concerning their ramifications.
How are people’s online
presentations of past performance used to assess their
(potential, future) functioning?
And what converging and diverging interests – of users,
employers, platform owners and
advertisers – are at stake in the battle to control people’s public
online profiles?
Facebook and LinkedIn: self-expression, self-promotion

or personality assessment?
Platforms like Facebook and LinkedIn have pushed the art and
science of ‘mass self-
communication’ to a new level. Their interfaces cajole users
into releasing information
about themselves, both consciously and unconsciously. Users,
for their part, have become
increasingly skilled at playing the game of self-promotion,
while advertisers and other
interested parties, such as (prospective) employers, are getting
leverage out of these tools
for their own purposes. The power over interfaces naturally
resides with platform own-
ers, but they constantly have to balance users’ demands with
business interests – a strug-
gle that reveals the deeper ideological and economic interest at
stake in online identity
formation. At the core of this tussle we find three stakeholders:
users want to build con-
nections and preferably deploy multiple modes of self-
performance aimed at different
van Dijck 211
audiences; employers seek ‘true’ information about a
prospective employee’s behavior
and also need SNSs to monitor their employees’ online
behavior; and, finally, platform
owners have a vested interest in uniform narratives to maximize
connectivity. All three
stakes are rooted in strategic paradoxes: each act of self-
performance or personality
assessment requires tactical maneuvering and awareness of the
power plays involved in

the game.
Much in line with Goffman’s theory of self-performance, users
have various socio-
discursive needs – expressive, communicative or promotional –
reflecting the need for
different personas and necessitating different addressees. If
users’ strategic aim is self-
promotion, they shape a consistent picture of their ‘uniform
public self’ across platforms.
By keeping up profiles on both platforms, users can deploy
Facebook and LinkedIn to
present their ‘social’ and ‘professional’ selves respectively.
Obviously, when looking for
a job or building up a career, constructing a consistent personal-
professional image is
quite important. Many users will try to synchronize their
profiles on both sites, even if
the interfaces on Facebook and LinkedIn force them to perform
different strategies.
Facebook engineered its interface as to stimulate self-
expression first and self-promotion
second, while LinkedIn explicitly focuses on professional
performance and experience.
But users may also exploit the availability of various interfaces
to create partial identi-
ties. While using one’s Facebook profile to create a leisure-
persona (e.g. someone whose
personal narrative revolves around vintage cars) one may keep
up a completely separate
professional profile on LinkedIn (e.g. a high-school teacher in
English). A user who posts
little (personal) information on Facebook but who keeps up an
active profile on LinkedIn
makes a statement that he or she cares about keeping his or her
personal life private. In

their poignant analyses of academics presenting themselves
using different platform
strategies, Barbour and Marshall (2012) distinguish five main
presentation styles each of
which caters to a specific form of identity display, illustrating
each type with specific
examples.
Users arguably have a need for multiple ‘stories’ about
themselves, each story concern-
ing different parts of their identities and addressing a limited
audience. Facebook’s new
layout scrupulously combines the various needs for self-
expression, self-communication
and self-promotion through one and the same interface. With the
imposed Timeline for-
mat, users may release more ‘social’ and personal data than they
would like, but it also
gives them an instrument to carefully craft their public profile.
The fine line between what
has also been called ‘authentic’ and ‘idealized’ (or inauthentic)
self-promotion requires a
precarious balancing act (Hernez-Broome et al., 2009), which
users are not always aware
of or are not always good at. Contrastingly, keeping up multiple
personas across plat-
forms may be a powerful strategy for users to ‘perform’ their
identity in a Goffmanesque
manner. The intentional strategic use of single versus multiple
platforms for self-presen-
tation has scarcely been addressed in empirical research and
warrants more
investigation.
The second concern – the diverging interests between users,
employers and site

owners – calls into question how social media sites push for
users’ ‘uniform’ online
identity while unconsciously steering their behavior. Employers
utilize social media
sites for recruitment purposes as well as for in-company
communication. As recruiters,
they want to screen prospective employees – besides
scrutinizing a polished CV – for
signs of self-expression rather than self-promotion. Not
surprisingly, employers are well
served by a user’s multifarious presentation of the self when
assessing (prospective) job
candidates. A 2011 Reppler survey among 300 hiring
professionals showed that 91% of
employers somehow screened prospective employees through
social networks sites –
76% by looking at Facebook and 48% at LinkedIn profiles (see
Swallow, 2011). Even
though LinkedIn serves the professional job market with online
CVs, employers appear
to be more interested in their candidate’s ‘personal’ information
released through
Facebook. Almost 70% of these recruiters, according to the
same Reppler survey, admit-
ted they had rejected candidates on the basis of what they saw
on social network sites,
mostly because of what they perceived as unlikeable character
traits or inappropriate
behavior.3 Employers appear particularly interested in personal
information even if users
intend to keep this private, going as far as to force job seekers

to let them access to their
Facebook passwords during interviews.4 However, once job
seekers turn into personnel,
employers are keenly aware of the importance of self-promotion
through social media.
Platforms like LinkedIn and Facebook can be used to monitor an
employee’s social
behavior and assess his or her professional value – a
disciplining strategy that employees
are not always aware of and, once alerted to it, may not always
like.
Finally, platform owners are keen to commit users to present
uniform personas instead
of splitting up their online identities through various platforms,
which messes up the
clarity and coherence of their data. Through a variety of
interface strategies, they pro-
mote the ideology of having one transparent self or one identity.
Protocols like Facebook’s
‘real name policy’ – users are barred from the site if they
‘misrepresent’ themselves – are
justified by the ideology of people having only one ‘authentic’
identity that is transparent
and does not hold secrets. Paradoxically, Facebook’s interface
recognizes the need for
various levels of self-representation addressed at audiences
corresponding to different
levels of intimacy in its privacy settings. And yet the site’s
interface effaces this differen-
tiated need for self-expression, promotion and communication
by conflating these dis-
courses into one narrative structure. The mantra of people
having one authentic or ‘true’
identity not only bespeaks a conspicuous ideology, playing into
the hands of agencies

and governments who want to control individuals’ conduct, but
also betrays a fundamen-
tal misjudgment of people’s everyday behavior. Ever since
Goffman, it is commonly
accepted that people put on their daily lives as staged
performances where they deliber-
ately use the differentiation between private and public
discursive acts to shape their
identity. Each construction of self entails a strategy aimed at
performing a social act or
achieving a particular social goal (Van House, 2009).
Both Facebook and LinkedIn appear to be powerful players in
the shaping of nor-
mative behavior. The subtle adjustments of interface strategies
over the years show
how platforms deploy users’ needs for connectedness to
stimulate lucrative connectiv-
ity, and how they push narrative forms to enhance the
traceability of social behavior.
Social media profiles, in other words, are not a reflection of
one’s identity, as Facebook’s
Marc Zuckerberg wants us to believe, but are part and parcel of
a power struggle
between users, employers/employees and platform owners to
steer online information
and behavior. Interfaces are important instruments of identity
formation whose steer-
ing mechanisms (algorithms, protocols and default settings) are
inscribed in decep-
tively simple buttons and innocuous calls for transparency and
authenticity (Beer,
van Dijck 213

2009). The conflation of self-expression, self-communication
and self-promotion into
one tool, which is subsequently used for personality assessment
and manipulating
behavior, should raise the awareness of users in their different
roles as citizens, friends,
employees, employers and so on. After all, social media are not
neutral stages of self-
performance – they are the very tools for shaping identities.
This comparative interface
study is only a modest step towards raising users’ awareness
and subsequently chang-
ing users’ attitudes concerning their habitual wielding of these
tools.
Funding
This research received no specific grant from any funding
agency in the public, commercial, or
not-for-profit sectors.
Notes
1. Some psychologists (Mehdizadeh, 2010) have argued that
young adults with low self-esteem
can be correlated with a greater amount of self-promotional
content on their Facebook pages,
yet my point is not to prove the psychological effects of social
media use.
2. According to a user poll by Digital Strategy Consulting in
February 2012, Timeline’s coercive
effect in getting users to provide more personal details caused
over 50% of all subscribers to
worry about their data; yet few of them are likely to sign off.

3. Social psychologists found that online information available
on SNSs may be indicators
of formal character traits commonly screened in job seeking
processes (Kluemper et al.,
2012).
4. According to a story with interviewed job seekers in the
Sydney Morning Herald (2012),
employers even asked them to reveal their Facebook password
during the interview so they
could get access to information labeled as ‘private’.
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