How to implement an audience engagement strategy using content
Why?
Test and refine 
Create online personas to target 
Understand their online engagement behaviour 
Understand where they ‘hang out’ online 
Understand who your online audience is 
Audience engagement process
Audience 
Customer data 
Google Analytics demographics 
Social listening tools 
Social platform analytics 
Market research/ Industry data 
What does your online audience look like?
Audience 
News sites 
Social Media 
Forums 
Review sites 
Blogs 
Where do they ‘hang out’ online?
80/20rule 
Who are the influencers?
What are they engaging with?
Join conversations, don’t start them
“We have two ears and one mouth so that we can listen twice as much as we speak”
Build your online personas 
Emma, 24 
Shares video content regularly, also has own personal blog 
Most likely to read sites such as Buzzfeed 
Main social channels are Snapchat and Instagram 
Mark, 36 
Shares quizzes and picture content fairly regularly on Facebook 
Most likely to read traditional news outlets 
Main social channels are Facebook and Twitter 
Bob, 58 
Less likely to share but spends a long time on informational content 
Most likely to read broadsheets 
Not a big social user
Test small and refine
Use small amounts of paid seeding to test effectiveness
Audience 
News sites 
Social Media 
Forums 
Influencers 
Blogs 
Have a robust seeding strategy
Facebook 
Twitter 
StumbleUpon 
Reddit 
Taboola 
LinkedIn
How many people saw it?
How many people have engaged with it as a result and how?
What value can I attach to that?
Otherwise the whole engagement strategy falls down… 
An integrated marketing strategy is imperative
Thanks! 
Laura Crimmons 
Social & PR Manager 
@lauracrimmons 
laura.crimmons@branded3.com 
Thank you 
Laura.crimmons@branded3.com lauracrimmonsBranded3.com @Branded_3

How to implement an audience engagement strategy using content - Content Marketing Show

  • 1.
    How to implementan audience engagement strategy using content
  • 2.
  • 3.
    Test and refine Create online personas to target Understand their online engagement behaviour Understand where they ‘hang out’ online Understand who your online audience is Audience engagement process
  • 4.
    Audience Customer data Google Analytics demographics Social listening tools Social platform analytics Market research/ Industry data What does your online audience look like?
  • 8.
    Audience News sites Social Media Forums Review sites Blogs Where do they ‘hang out’ online?
  • 10.
    80/20rule Who arethe influencers?
  • 11.
    What are theyengaging with?
  • 13.
  • 14.
    “We have twoears and one mouth so that we can listen twice as much as we speak”
  • 15.
    Build your onlinepersonas Emma, 24 Shares video content regularly, also has own personal blog Most likely to read sites such as Buzzfeed Main social channels are Snapchat and Instagram Mark, 36 Shares quizzes and picture content fairly regularly on Facebook Most likely to read traditional news outlets Main social channels are Facebook and Twitter Bob, 58 Less likely to share but spends a long time on informational content Most likely to read broadsheets Not a big social user
  • 16.
  • 17.
    Use small amountsof paid seeding to test effectiveness
  • 18.
    Audience News sites Social Media Forums Influencers Blogs Have a robust seeding strategy
  • 19.
    Facebook Twitter StumbleUpon Reddit Taboola LinkedIn
  • 20.
  • 21.
    How many peoplehave engaged with it as a result and how?
  • 22.
    What value canI attach to that?
  • 23.
    Otherwise the wholeengagement strategy falls down… An integrated marketing strategy is imperative
  • 24.
    Thanks! Laura Crimmons Social & PR Manager @lauracrimmons [email protected] Thank you [email protected] lauracrimmonsBranded3.com @Branded_3