This document discusses how to measure key performance indicators (KPIs). It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document also discusses mistakes to avoid when creating KPIs, such as having too many KPIs and ensuring KPIs change based on goals. Additionally, it describes how to design KPIs so they are linked to strategy and empower employees. Different types of KPIs are outlined, including process, input, output, leading, lagging, outcome, qualitative and quantitative.