How to spell ROI in social media marketing
About SMRT Social
In business 9.5 years
Worked with hundreds of businesses
Team of 8 helping our clients reach their goals
• How Social Media a
ff
ects a business


• Share what are the new consumer expectations


• Discuss latest trends in Social Media use for businesses
• Share how to identify what is working and what is not


• Demonstrate how to make sure you are getting a positive ROI from Social Media
How Social Media a
ff
ects a business
Paid Organic Earned
Social Media Ads
Pay Per Click
Email Marketing
Content Marketing
Social Media Post
SEO
Reviews
Customer 

Content
Blogging
In
fl
uencers
How Consumers
fi
nd businesses to work with
1990’s 2000’s 2010’s
Traditional Customer Journey
Advertising Call To Action Make a purchase
OmniChannel Customer Journey
How to spell ROI in social media marketing
Using Groups for 

specialized knowledge
Latest Trends
1.8 Billion Monthly users

Average person is in 5 groups
More demand for video
Latest Trends
More audio
fi
les being used
Latest Trends
Messenger use is growing. 

Asynchronous communication
Latest Trends
Latest Trends
Educate and entertain is the new marketing
Engagement rate
How to tell what is working
Post

Engagement Rate
# of interactions on post
# of followers
Look for trends over time
How to tell what is working
Make sure to track your expectation
Link Tracking
Call Tracking
How to tell what is working
How to measure the effectiveness of your online marketing
Website
Social Media Email
# of new followers
Step 1- Attract How will you get your target audience to your
online sites?
# of New sessions # of new Subscribers
SMRT ave growth- 23
Step 2- Interact How will you get your audience to view your
content?
Likes

Comments 

Shares
# of pages viewed

Time on site

Bounce rate
Engagement
rate- # of

engagements
on a post / Total
followers
Open rate

Clicks on links
SMRT averages-

Likes - 9

Comments - 4

Shares - 2

Engagement Rate- 3.4%
Step 3- Transact How will you get your followers to buy?
Clicks to website

Calls/Messages

Ad results
# of forms submitted

# of purchases

# of calls
# of clicks to buy
SMRT averages- 

Clicks to website- 20

Calls/Messages- 3
Curtis Howe

801-603-0618

curtis@smrtsocial.me

www.smrt.social
end quote

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How to spell ROI in social media marketing

  • 2. About SMRT Social In business 9.5 years Worked with hundreds of businesses Team of 8 helping our clients reach their goals
  • 3. • How Social Media a ff ects a business 
 • Share what are the new consumer expectations 
 • Discuss latest trends in Social Media use for businesses • Share how to identify what is working and what is not 
 • Demonstrate how to make sure you are getting a positive ROI from Social Media
  • 4. How Social Media a ff ects a business
  • 5. Paid Organic Earned Social Media Ads Pay Per Click Email Marketing Content Marketing Social Media Post SEO Reviews Customer Content Blogging In fl uencers
  • 6. How Consumers fi nd businesses to work with 1990’s 2000’s 2010’s
  • 7. Traditional Customer Journey Advertising Call To Action Make a purchase
  • 10. Using Groups for specialized knowledge Latest Trends 1.8 Billion Monthly users Average person is in 5 groups
  • 11. More demand for video Latest Trends
  • 12. More audio fi les being used Latest Trends
  • 13. Messenger use is growing. Asynchronous communication Latest Trends
  • 14. Latest Trends Educate and entertain is the new marketing
  • 15. Engagement rate How to tell what is working Post Engagement Rate # of interactions on post # of followers
  • 16. Look for trends over time How to tell what is working
  • 17. Make sure to track your expectation Link Tracking Call Tracking How to tell what is working
  • 18. How to measure the effectiveness of your online marketing Website Social Media Email # of new followers Step 1- Attract How will you get your target audience to your online sites? # of New sessions # of new Subscribers SMRT ave growth- 23 Step 2- Interact How will you get your audience to view your content? Likes Comments Shares # of pages viewed Time on site Bounce rate Engagement rate- # of engagements on a post / Total followers Open rate Clicks on links SMRT averages- Likes - 9 Comments - 4 Shares - 2 Engagement Rate- 3.4% Step 3- Transact How will you get your followers to buy? Clicks to website Calls/Messages Ad results # of forms submitted # of purchases # of calls # of clicks to buy SMRT averages- Clicks to website- 20 Calls/Messages- 3 Curtis Howe 801-603-0618 [email protected] www.smrt.social