How To Staff for Salesforce Innovation
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This document discusses how to strategically staff Salesforce initiatives using an elastic workforce model. It emphasizes leveraging various resourcing strategies including consultants, managed services, contractors, and repurposing existing staff. This elastic model allows organizations to quickly adjust resource levels and control costs. The document also stresses the importance of cloud governance structures like master data management, development rules, and release processes to effectively manage a complex, enterprise-wide Salesforce implementation supported by a flexible workforce.
How To Staff for Salesforce Innovation
- 1. How to Staff for Salesforce Innovation Jesse Endo – Director, Center of Innovation @ Bluewolf Chris Drake – Account Manager – Consulting @ Bluewolf Allen Cheon – Sales Manager – Technology Staffing @ Bluewolf
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- 3. As Salesforce solidifies its place in the suite of core enterprise applications, a strategic approach to staffing that leverages the elastic workforce is key to delivering on the business value the technology makes possible.
- 4. Why Now? – A Strategic Shift Isolated business units à Organization-wide Sales à Sales/Service/Marketing/Platform Minimal IT involvement à IT stakeholders Standalone à Complex integrations Projects Program
- 5. How do you get from here to there? • Executive vision • Prioritization model • Iterative release process • Cloud governance • Elastic workforce Source: The State of Salesforce
- 6. Cloud Governance • Designing a cloud governance board • Ticketing systems • Master data management • Development rules • Testing • Change management • Talent • Release process
- 7. In Real Life… Prior system • 3 requests per year • … 0 delivered
- 8. Strategic Thinking • Cloud Governance • Enhancement team • Internal resources • Consultants • Managed Services • Offshore
- 9. Results • 90 days… • 100+ enhancements delivered
- 11. Leverage the Elastic Workforce • New headcount • Consulting firms • Managed services • Contractors/Staff Augmentation • Repurpose existing team members Source: The State of Salesforce
- 12. What is the Elastic Workforce? • Overall cost to the organization • Measurable impact of resourcing strategy • Ability to control/customize resources quickly • Ability to turn on/off resources Source: The State of IT Resourcing
- 13. Multi-sourcing is the key “…not simply outsourcing improved, but an innovative discipline that takes organizations beyond “quick-fix” cost cutting to enable capability building, global expansion, increased agility and profitability, and competitive advantage”
- 14. 5 Questions • Who will field day-to-day questions from your users? • Who will make changes to your system once live? • Who will prioritize which changes to make? • Who will communicate changes to your users? • Who will train new users on YOUR Salesforce instance?
- 15. Jesse Endo Chris Drake Allen Cheon Director, Center of Account Manager – Sales Manager – Technology Innovation Consulting Staffing @jesseendo @chrisdrakebw @akcheon