How to use Goautodial
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The document provides a comprehensive guide for accessing the GoAutodial server and outlines the steps for agents to log in and make calls. It details the necessary software and hardware requirements, SIP registration, and the process for making outbound calls, handling incoming calls, and managing agent statuses. Additionally, it offers contact information for further support regarding GoAutodial.
How to use Goautodial
- 1. Network Diagram for Goautodial Server
- 2. How to Access Server(Dialer) Step 1: Open Internet browser (Google Chrome Recommended) Step 2: You can use IP address 192.168.88.100 or http://dialer.example.com Note: 1. It should be required if you protect your server through firewall. It could be iptables or any third party firewall (MacFee, cisco ASA, or Ipcop,ClearOS,Untangle etc) Note: 2. only allow access on Internet for a well known Public static IP.
- 3. Software required for Agents login 1. There are Internet browser & a sip phone are required. Both soft IP Phone or hard IP phone can be used. 2. You can use soft IP phone Eyebeam Version 1.5 & Zoiper 3.6 3. You can use Grandstream or cisco IP phone to enhance voice quality.
- 4. How to register Account in Eyebeam Following things are required for Sip (Session Initiation Protocol) registration. Example 1. User name : 9001 2. Password (secret): Abc@123 3. Server IP or domain : 192.168.88.100 4. Authorization user name :9001 (Optional)
- 6. Agent Login in Goautodial • Following thing is required for Goautodial Agent login. • 1. Phone login: This would be same as SIP user name(extension) • 2 Phone password • 3. User Login • 4. User password • After providing above user credential user agent gets campaign for login . Then click on submit • You get a call from server & You need to answer it to make a session between your browser & Eyebeam. • Note : Inbound Groups are assigned by Admin only for every users. Because we need to restrict a user to select inbound groups.
- 10. How to make outbound call Click on manual Dial Agent gets a POP UP for manual Dialing enter Enter Number & then click on Dial now
- 11. Agent have to put all detail & comments, call notes before hung-up for saving customer details.
- 12. Put The required disposition on every call.
- 13. Agent Screen when Incoming call comes
- 14. Agent Screen when calls comes when predictive dialing is running on server
- 15. Agent screen when calls in queue
- 16. How to hold a call Click on park call button Note: when agent or customer put the call hold call they gets our hold tone
- 17. Remove call from hold Click on Grab call button
- 18. Transfer call to an extention
- 19. Transfer Call to a group Click on transfer button, then select group & click on local user
- 21. Transfer Call to mobile number or Landline Number
- 22. How to logout Agent Login Click on logout button to logout your session
- 23. How to know status of other Agent Click on Agent view+ button
- 24. Check the all call taken by user Click on VIEW CALL LOG link.
- 26. Agent Pause Code Click on ENTER A PAUSE CODE When agent goes to lunch or Tea, Meeting. The click on select proper pause code
- 28. How to see Real-time Report
- 30. How to see daily Agent Performance
- 35. • To know more about Goautodial & Support • You can reach me @ +91 – 8826 -032389 • Or mail @ [email protected] Goautodial Expert Sachin Kumar