BizFly Cloud upgraded their OpenStack platform from the older Juno release to the newer Queens release with minimal downtime. They developed a plan to address challenges like converting the LDAP authentication to MySQL, maintaining network and metadata configurations, and ensuring data integrity across over 1,200 VMs during the upgrade. Through automation scripts and a 5 minute downtime window per VM, the upgrade was completed over several months with users able to continue using the cloud services throughout. After the upgrade, BizFly Cloud saw improvements like a new dashboard, support for additional services, and more powerful hardware infrastructure.