IA is Elemental: People are Fundamental at World IA Day 2020 Pittsburgh
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The document emphasizes that people are fundamental to information architecture and discusses the importance of inclusivity, collaboration, and ethical practices in technology. It highlights various aspects of community, support systems, and the need for adaptability amidst challenges, urging professionals to engage in self-care and foster meaningful connections. The text also addresses the ethical considerations in technology development and stresses the significance of diverse teams in enhancing problem-solving and innovation.
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IA is Elemental: People are Fundamental at World IA Day 2020 Pittsburgh
- 1. IAis Elemental: People are Fundamental Carol Smith @carologic
- 2. IA is Elemental: People are Fundamental Circles of Understanding You, IA Community Our users Colleagues Organizations, communities, cities, governments and world
- 4. IA is Elemental: People are Fundamental Shared interests Making sense of messes Understanding content Bringing context into view Finding needed answers Improving interactions and experiences
- 5. IA is Elemental: People are Fundamental + Your Work You
- 6. IA is Elemental: People are Fundamental “Caring for myself is not self-indulgence, it is self-preservation, and that is an act of political warfare.” - Audre Lorde
- 7. IA is Elemental: People are Fundamental Find your kind of chaos
- 8. IA is Elemental: People are Fundamental Find Your People People who care as much as you do about what you do KenMileshttps://twitter.com/miles_k/status/1228873313327419392
- 9. IA is Elemental: People are Fundamental IA = Disadvantage Doubled Women and Information Technology By the Numbers. NCWIT.org. www.ncwit.org. Twitter: @ncwit https://www.ncwit.org/sites/default/files/resources/btn_05092019_web.pdf By 2050 US will be majority-minority country
- 10. IA is Elemental: People are Fundamental Challenges to IA Efforts? Bide your time Try to gently push through improvements Be creative in approach Find evangelists to support your work
- 11. IA is Elemental: People are Fundamental Talk about it Ask IA’s if you can unload for a bit We’ll listen. We’ve been there. Leave out names Ask that we keep it confidential Find a counselor you trust During rough patches We’ve all been there or will be
- 13. IA is Elemental: People are Fundamental Networking Works
- 14. IA is Elemental: People are Fundamental Customize Your Resume Different versions for different jobs Every single one.
- 15. IA is Elemental: People are Fundamental The Greatest Organizers Problem solvers Truth seekers Storytellers Creative artists
- 16. IA is Elemental: People are Fundamental Bigger, Broader Problems Visible reminders Similar interfaces Similar Tasks Scope has never been this big
- 17. IA is Elemental: People are Fundamental Skills are more relevant than ever Responsibility to convince Important work Can feel lonely
- 18. IA is Elemental: People are Fundamental You are not alone
- 19. IA is Elemental: People are Fundamental Who we are matters. Be inclusive. “Being human-centered demands moments of grief and discomfort” - Vivianne Castillo Vivianne Castillo @vcastillo630 https://twitter.com/vcastillo630/status/1142908968769085440
- 20. IA is Elemental: People are Fundamental Make the tent bigger, lengthen the table Invite people in who Think different than the rest of the team Are different (education, background, race, culture, etc.) Not lowering the bar, making more space along it
- 21. IA is Elemental: People are Fundamental Great Minds Think Different
- 22. Our Users Despite my issues with the term…
- 23. Even though we humans might now be using advanced technology with voice recognition and backlit touch-screen displays, we still depend on the same bodies and brains that our ancestors used thousands of years ago to allow us to act in our environment, no matter how digitally enhanced. - Andrew Hinton Understanding Context
- 24. IA is Elemental: People are Fundamental We protect people Honored guests in your space Feel safe and cared for
- 25. IA is Elemental: People are Fundamental Shaping information products and services Even more dire
- 26. IA is Elemental: People are Fundamental Powerful and Dangerous Experiences MAKING MORE POWERFUL SYSTEMS Augmented intelligence via machine learning EMBEDDING EXISTING BAD BEHAVIORS
- 27. IA is Elemental: People are Fundamental Check the bias Who provided the data? Is source respected by users? How do we deal with data that is potentially “accurate” but also racist?
- 28. IA is Elemental: People are Fundamental Challenge Assumptions Our job to counter Do we need an App for that? AI for that? Etc? What is the need?
- 29. IA is Elemental: People are Fundamental Organize information Support usability, and patterns What is the context? What is important? Many screens, many devices?
- 30. IA is Elemental: People are Fundamental Not be Ableist Accessibility – build for everyone How People with Disabilities Use the Web: Overview https://www.w3.org/WAI/intro/people-use-web /
- 31. IA is Elemental: People are Fundamental Make usable, engaging, ethical, transparent and fair IA
- 32. IA is Elemental: People are Fundamental Technology Ethics 1. Well-being 2. Respect for autonomy 3. Protection of privacy and intimacy 4. Solidarity 5. Democratic participation 6. Equity 7. Diversity inclusion 8. Prudence 9. Responsibility 10. Sustainable development Montréal Declaration for a responsible development of artificial intelligence. https://www.montrealdeclaration-responsibleai.com/the-declaration
- 33. IA is Elemental: People are Fundamental Let Us Avoid Future Confessions First they came for the communists, and I did not speak out — Because I was not a communist. Then they came for the trade unionists, and I did not speak out — Because I was not a trade unionist. Then they came for the Jews, and I did not speak out — Because I was not a Jew. Then they came for me — and there was no one left to speak for me. Compilation of the post World War II confession first made in German in 1946 by the German Lutheran pastor Martin Niemöller
- 34. IA is Elemental: People are Fundamental Your Silence Will Not Protect You by Audre Lorde review – prophetic and necessary. RO Kwon. Wed 4 Oct 2017. The Guardian. https://www.theguardian.com/books/2017/oct/04/your-silence-will-not-protect-you- by-audre-lorder-review
- 36. IA is Elemental: People are Fundamental Partner Programmers ML Specialists Data scientists Product managers Subject matter experts Understand their work at a high level and support it
- 37. IA is Elemental: People are Fundamental Share process and create more IA’s
- 38. IA is Elemental: People are Fundamental Present as a problem solver What is the need? What problem/opportunity is there? How can I quickly address / add value?
- 39. IA is Elemental: People are Fundamental Modeling Describe information Flow of information Stakeholders and environment Answer big questions Represent the users If you don’t who will?
- 40. IA is Elemental: People are Fundamental Build inclusivity Acknowledge and accept everyone’s individual differences When safe, bring "whole selves" to work Encourage others Everyone wants to feel valued, connected, that we belong
- 41. IA is Elemental: People are Fundamental Diverse teams Focus more on facts Process facts more carefully More innovative “…become more aware of their own potential biases” Why Diverse Teams Are Smarter. Harvard Business Review. https://hbr.org/2016/11/why-diverse-teams-are-smarter
- 42. IA is Elemental: People are Fundamental Technology Ethics 1. Well-being 2. Respect for autonomy 3. Protection of privacy and intimacy 4. Solidarity 5. Democratic participation 6. Equity 7. Diversity inclusion 8. Prudence 9. Responsibility 10. Sustainable development Montréal Declaration for a responsible development of artificial intelligence. https://www.montrealdeclaration-responsibleai.com/the-declaration
- 43. IA is Elemental: People are Fundamental Start with building awareness and knowing ourselves
- 44. IA is Elemental: People are Fundamental Checklist and Agreement Pair with Tech Ethics Bridge gap between “do no harm” and reality Reduce risk and unwanted bias Mitigation planning Support inspection CMU SEI Checklist and Agreement - Downloadable PDF: https://resources.sei.cmu.edu/library/asset-view.cfm?assetid=636620
- 45. IA is Elemental: People are Fundamental Conduct research and activate curiosity Abusability Testing Speculate about misuse and abuse Create “Black Mirror” episodes Severe abuse and consequences Template by: Anna Abovyan & Allison Cosby, IxDA Pittsburgh, Sep 2019
- 46. IA is Elemental: People are Fundamental Brown Bag Sharing Bring your lunch (brown bag) and share your knowledge Partner with team on learning programming skills Teach them about IA
- 47. IA is Elemental: People are Fundamental Enable Colleagues Give them information to make informed decisions Connecting them to the users Make consequences of actions relatable
- 48. IA is Elemental: People are Fundamental Excellence is Ethical Shape information products and experiences ethically
- 49. IA is Elemental: People are Fundamental Circles of Understanding You, IA Community Our users Colleagues Organizations, communities, cities, governments and world
- 50. IA is Elemental: People are Fundamental Leads, Raise Your Hands We have the privilege Take the responsibility Bring others in Lengthen the table Enlarge the tent
- 51. IA is Elemental: People are Fundamental I hear you. I see you. I’ve been you. Not easy You picked a hard career You are up for the challenge
- 52. IA is Elemental: People are Fundamental Distill meaning from the mess The world is a mess. It always has been. Find the patterns Bring them forward
- 53. IA is Elemental: People are Fundamental For Us Care for yourself and each other Find people who hold space for you Talk about issues Consider your career
- 54. IA is Elemental: People are Fundamental For our Users Keep them safe Represent people Challenge assumptions Make IA accessible, ethical
- 55. IA is Elemental: People are Fundamental For Colleagues Support with information Connect to users Push to do better
- 56. IA is Elemental: People are Fundamental You are Enough! Find joy and meaning in your work Connect with others Be kind
- 57. IA is Elemental: People are Fundamental Carol Smith @carologic
Editor's Notes
- #5: For a group of people all about user experience, we are the worst at words. Where are the lines between each of those? Is IA the umbrella? How about UX? HCI? It’s amazing so many of you found this event at all.
- #7: Take Care of You
- #9: Ken Miles https://twitter.com/miles_k/status/1228873313327419392
- #10: A college student asked me recently about how to deal with rough work situations. Being a woman in male dominated field of UX. Being a UX person in a space, in a company made for developers. How do I manage it? Logo for National Center for Women & Information Technology Stats: Women and Information Technology By the Numbers. NCWIT.org. www.ncwit.org. Twitter: @ncwit https://www.ncwit.org/sites/default/files/resources/btn_05092019_web.pdf Chart 1: 26 Percent of computing workforce who were women in 2018. 3 Percent of computing workforce who were African-American women in 2018. 6 Percent of computing workforce who were Asian women in 2018. 2 Percent of computing workforce who were Hispanic women in 2018. Chart 2: 57 Percent of professional occupations in the 2018 U.S. workforce held by women. 26 Percent of professional computing occupations in the 2018 U.S. workforce held by women. 20 Percent of Fortune 500 Chief Information Officer (CIO) positions held by women in 2018.
- #14: What college grads should know about the job search. Nicole. Norfleet. Feb 16, 2020. The Virginia-Pilot. https://www.pilotonline.com/business/vp-bz-college-grads-0216-20200216-2wqopgj47fbidhqyacxrmpcrkq-story.html How To Empower Yourself In The Job Search And Fight Back Against The AI Robots. Jack Kelly. Feb 10, 2020. Forbes.com. https://www.forbes.com/sites/jackkelly/2020/02/10/how-to-empower-yourself-in-the-job-search-and-fight-back-against-the-ai-robots/#698f92084025
- #17: Yet, we are here. Treading over ground that has been trodden too many times already. Visible reminders - these problems have been solved before
- #19: Lonely, important work Certainly feel lonely more often than most in tech
- #20: Vivianne Castillo @vcastillo630 https://twitter.com/vcastillo630/status/1142908968769085440
- #24: Same bodies and brains
- #27: Determining interest rates for mortgage lenders Data: Historically charged higher interest rates to black and Latino borrowers Result: ½ billion USD more in yearly interest than white borrowers with comparable credit scores “Even if the people writing the algorithms intend to create a fair system, their programming is having a disparate impact on minority borrowers — in other words, discriminating...” Mortgage algorithms perpetuate racial bias in lending, study finds By Public Affairs, UC Berkeley, Berkeley News, November 13, 2018 https://news.berkeley.edu/story_jump/mortgage-algorithms-perpetuate-racial-bias-in-lending-study-finds/
- #28: Algorithms of Oppression: How Search Engines Reinforce Racism by Safiya Noble
- #31: How People with Disabilities Use the Web: Overview https://www.w3.org/WAI/intro/people-use-web WAI-AGE Task Force of the Education and Outreach Working Group (EOWG) “When we do not design for people with disabilities we are being ableist” - Anne Gibson @perpendicularme #ias18 Roundtable on Ethics
- #32: Lift other’s up
- #33: Université de Montréal. 2018. Montréal Declaration for a responsible development of artificial intelligence. 2018. Retrieved September 13, 2019 from: https://www.montrealdeclaration-responsibleai.com/the-declaration
- #34: Compilation of the post World War II confession first made in German in 1946 by the German Lutheran pastor Martin Niemöller
- #35: Your Silence Will Not Protect You by Audre Lorde review – prophetic and necessary. RO Kwon. Wed 4 Oct 2017. The Guardian. https://www.theguardian.com/books/2017/oct/04/your-silence-will-not-protect-you-by-audre-lorder-review
- #38: Share your process. Include people in your work. IDEO Approach https://www.ideo.org/approach Nielsen Norman Group https://www.nngroup.com/articles/ux-research-cheat-sheet/ IBM "The Loop" Design Thinking https://www.ibm.com/design/thinking/page/framework/loop/ Understand the present and envision the future in a continuous cycle of observing, reflecting, and making. The Analysis-Synthesis Bridge Model Hugh Dubberly, Shelley Evenson and Rick Robinson, Dubberly Design Office http://www.dubberly.com/articles/interactions-the-analysis-synthesis-bridge-model.html Design Council, UK https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond
- #42: David Rock, Heidi Grant. 2019. Why Diverse Teams Are Smarter. (4 November, 2019). Retrieved September 13, 2019 from: https://hbr.org/2016/11/why-diverse-teams-are-smarter
- #43: Université de Montréal. 2018. Montréal Declaration for a responsible development of artificial intelligence. 2018. Retrieved September 13, 2019 from: https://www.montrealdeclaration-responsibleai.com/the-declaration
- #44: How can we best identify the biases within ourselves and our teams? What tools and processes to control for bias we can introduce into our processes? Where do biases emerge in our work? Start with understanding your own bias Don’t fall into the illusion of complete objectivity Don’t be afraid to acknowledge bias
- #45: CMU SEI Checklist and Agreement - Downloadable PDF: https://resources.sei.cmu.edu/library/asset-view.cfm?assetid=636620
- #46: Image of Template created by Anna Abovyan & Allison Cosby for Abusability Testing activity conducted at IxDA Pittsburgh, Sep 2019. UX in the Age of Abusability. The role of Composition, Collaboration, and Craft in building ethical products. Dan Brown. Sep 18, 2018. https://greenonions.com/ux-in-the-age-of-abusability-797cd01f6b13 Black Mirror, Light Mirror: Teaching Technology Ethics Through Speculation. Casey Fiesler. Oct 15, 2018. https://howwegettonext.com/the-black-mirror-writers-room-teaching-technology-ethics-through-speculation-f1a9e2deccf4
- #51: 39 and up 7 years in But… I have no authority I have no autonomy I am alone
- #52: I have no authority I have no autonomy I am alone
- #57: No room for hate and bigotry in this work