IBM Cúram Case Studies

© 2014 IBM Corporation 1
Smarter Care and Social Programs Care Analytics
© 2014 IBM Corporation
Smarter Social Programs
IBM Cúram Case Studies

Smarter Care and Social Programs Care AnalyticsSmarter Social Programs
A Canadian social services ministry increases worker
productivity while improving outcomes for children and families
Security
Enabling data sharing and
collaboration across organizations
Quality
Improved outcomes for children and
families
Low Risk
Seamlessly integrated with existing
systems for a fast, phased
implementation
Solution components
• Cúram;
• Cúram Child Welfare;
• Cúram Child Welfare Structured
Decision Making Add-on;
• Cúram Outcome Management
Business Challenge: A social services ministry in Canada administers
programs that protect children, help low-income families become
economically independent and assist individuals with intellectual
disabilities. They needed a solution that would:
•
Establish an integrated electronic repository to securely capture,
track, and report on data
•
Provide an automated workflow
•
Providing secure access to updated placement and other provider-
related information
•
Easily integrate with incumbent systems and be implemented
without delay.
The Solution: By implementing and upgrading a blend of IBM Cúram
software, the Ministry increased case worker and supervisor
productivity while improving the quality of outcomes delivered to
vulnerable children and families. The solution provides an intuitive

A German social services organization implements social
program management solution to help protect children
Integrated
All relevant social services and
case management data are
aggregated in a single warehouse
Collaboration
Child-specific information, financial
data, service plans and case status
are all readily available to support
caseworker collaboration
Intelligent
Provider services are matched to
the child’s individual needs
Solution components
• IBM Cúram Appeals
• IBM Cúram Child Welfare
• IBM Cúram Provider Management
• IBM Cúram Social Enterprise
Collaboration
• IBM Cúram Social Program
Management Platform
• IBM Cúram Verification Engine
Business Challenge: The social services organization for a German
city was facing challenges in managing child welfare services as
demand grew in size and complexity. Much of its case management
work was still paper-based so if a child moved, or a case manager left
the organization or went on vacation, paperwork might not be
transferred, or the case could be lost. Service provider selection was
based on case manager experience and intuition rather than on
systematic matching of providers with children’s needs. A lack of
integration between case management and provider payment systems
meant that payments might continue long after service provision
stopped or after a child had moved or left the system.
The Solution: A suite of IBM Cúram software solutions was
implemented to manage child welfare cases from the moment children
come to the attention of authorities until their case is successfully
resolved. The solution integrates provider information and case data in

A government agency in Asia-Pacific implements Cúram software to
improve information and reporting systems and deliver higher quality
services for individuals with disabilities
Solution components
Management Platform
• IBM Cúram Financial Management
Business Challenge:. A state government agency in Asia Pacific provides
services and supports for nearly 18,500 disabled people and their families.
The department launched a transformation project aimed at improving service
levels and ensuring more effective funding. The existing information system
could not automatically share information across the department’s 130 sites,
which made it difficult for staff members to serve clients. Clients were required
to fill out multiple applications and undergo multiple assessments to determine
eligibility across programs. Matching individual needs with available services
was difficult without real-time information and automated rules-based
processes.
The Solution: The organization implemented IBM Cúram software to
establish a more transparent, easier-to-access business-information system
that will help facilitate higher quality services for people with disabilities. For
individuals, the solution provides a single point of contact for personalized and
simplified intake. The Cúram rule sets help to apply standardized eligibility and
decisions for individuals across the state. For suppliers, the solution offers a
comprehensive, easy-to-use server catalog and more efficient payment
administration. It provides the department with more equitable use of its
available funding, improved information and reporting systems and a better
Accessible
provides a single point of access
to programs and services
Automated
expedites eligibility determination,
the issuance of benefits and the
subsequent closing of cases
Integrated
multiple sources of information are
used to match individuals to the
right services and programs based
on their actual needs

A Canadian government agency responsible for administering social
services and disability support programs implements IBM Cúram to create
a more fair, accessible, and sustainable system of care
Solution components
• IBM Cúram Evidence Broker
Management Platform
• IBM Cúram Business Intelligence and
Analytics
Collaboration
Business Challenge: A complex and fragmented system of government and
independent agencies provided access to services in this Canadian province.
Over time, the complex nature of the system resulted in inequitable and
inefficient service delivery. Many different paper-based processes and dozens
of disparate IT applications were used to evaluate each citizen’s needs,
identify available services, request funding and recommend placement.
The ministry also experienced difficulty measuring the demand for services,
resulting in ineffective planning for funding requirements.
The Solution: By implementing a suite of IBM Cúram software, the ministry
streamlined its business processes including a standard application and
assessment process that ensures people’s needs are assessed consistently.
Clear eligibility criteria for accessing services allow the ministry to make more
consistent eligibility decisions, helping to reduce errors and possible fraud. In
addition, individual support plans, service profiles and active case
management through system automation enable better outcomes for citizens
while stronger fiscal management and control allows funds to be allocated
based on assessed needs and priorities.
Needs Focused
Fiscal management and controls
allow fund allocation based on
needs and priorities
Accuracy
Improved the accuracy of
eligibility determinations
Low Risk
Flexible modularity and simple
integration with existing systems
reduces risk, cost, and time
associated with large technology
investments

An Asia-Pacific Human Services Ministry provides employment services
earlier and to more people with IBM Cúram software
Solution components
• Cúram Social Program Management
Platform
• Cúram Life Event Management
• Cúram Universal Access
Business Challenge: An Asia-Pacific government ministry was supporting its
portfolio of services – including employment programs – with an array of
systems that had grown inconsistently, were difficult to navigate, and were
costly to modify. Citizens were accessing services through multiple channels,
data and capabilities were duplicated, and referrals were not being driven by
outcomes. There was evidence of inconsistent service delivery, and the
organization struggled to implement policy changes in a timely manner. The
ministry needed a solution that would help them provide earlier offers of
employment assistance to a wider range of citizens, which would ultimately
require the ability to share information with other services and agencies.
The Solution: The ministry implemented a unified service platform that
combined a comprehensive view of citizen information, powerful eligibility
tools and an intuitive online portal. The solution improved employee
productivity while facilitating better social outcomes for individuals. From a
cost perspective, the out-of-the-box functionality of the IBM Cúram software
saved the ministry significant development and maintenance expenses. The
client is especially satisfied that the solution was delivered on time and on
budget with more functionality than it originally anticipated. The flexibility of the
Collaboration
collaboratively view, share and
manage case information
Accessibility
providing citizens with an intuitive
online portal to apply for services
Flexible
Accommodates future
programmatic and policy
changes

A Canadian Human Services Ministry focuses on employment and
immigration to securely collaborate on the delivery of citizen-centered
programs and services
IBM Cúram
Solution component
• Cúram Social Program Management
Platform
Business Challenge:. A number of stand-alone systems were supporting the
delivery of ministry programs and services. These systems helped the ministry
capture a wide array of information, but they were isolated from each other,
which made it difficult for internal case workers and external service providers
to collaborate on case management. Case workers spent much time focusing
on administrative tasks instead of contributing the well-being of their clients.
The Solution: The new solution integrates numerous systems, enabling case
workers and external partners to collaborate on case management. The
streamlined process means that users spend less time on administrative tasks
and more time focused on outcomes and the long-term well-being of the
ministry’s clients. The integrated case management functionality has also
provided users with access to timely, relevant information, thereby improving
their decision-making capabilities. Furthermore, the security architecture
empowers external service providers and clients to access, view, change and
submit information.
Collaboration
collaboratively view and manage
case information
Simplifies
enables caseworkers to directly
apply for services, determine
eligibility and enroll clients
Secure
strict authentication requirements
based on user credential types

A Canadian government agency responsible for administering social
services programs implements IBM Cúram to streamline processes,
reduce errors and fraud, and more accurately allocate funds
Solution components
• IBM Cúram Evidence Broker
Management Platform
Analytics
Collaboration
Business Challenge: A complex and fragmented system of government and
independent agencies provided access to services in this Canadian province.
Over time, the complex nature of the system resulted in inequitable and
inefficient service delivery. Many different paper-based processes and dozens
of disparate IT applications were used to evaluate each citizen’s needs,
identify available services, request funding and recommend placement.
The ministry also experienced difficulty measuring the demand for services,
resulting in ineffective planning for funding requirements.
The Solution: By implementing a suite of IBM Cúram software, the ministry
streamlined its business processes including a standard application and
assessment process that ensures people’s needs are assessed consistently.
Clear eligibility criteria for accessing services allow the ministry to make more
consistent eligibility decisions, helping to reduce errors and possible fraud. In
addition, individual support plans, service profiles and active case
management through system automation enable better outcomes for citizens
while stronger fiscal management and control allows funds to be allocated
based on assessed needs and priorities.
Needs Focused
Fiscal management and controls
allow fund allocation based on
needs and priorities
Accuracy
Improved the accuracy of
eligibility determinations
Low Risk
Flexible modularity and simple
integration with existing systems
reduces risk, cost, and time
associated with large technology
investments

A U.S. county social services department implements IBM Cúram to
improve services and outcomes for citizens
Solution component
Management Platform
• IBM Cúram Universal Access
• IBM Cúram Verification
• IBM Cúram Income Support
Analytics
Business Challenge:. A U.S. county social services organizations that
provides financial and medical assistance primarily for childless adults and
protective services for seniors needed to replace a case management system
that no longer supported the county's data-collection requirements. This
included the storage of documentation and evidence used to process referrals
from other agencies and hospitals. The case-management function was only
used for clients with serious and recurring problems. The outdated system's
technical environment required programming expertise to generate
management reports. Fragmented information prevented the tracking of
outcomes of the county’s social assistance programs.
The Solution: The county replaced their outdated benefits administration
system with a solution that can more effectively manage its client base. With
an enhanced process covering all steps, from application to case integration
to benefit delivery, staff can serve clients more quickly than before. And the
organization gained unprecedented insight into the way it serves citizens. The
county can now conduct same-day eligibility determinations to meet
emergency needs more efficiently. Data-management capabilities have helped
reduce redundancy in the collection of data from outside agencies.
Accessible
provides a single point of access
to social programs and services
Automated
expedites eligibility
determination, the issuance of
benefits and the subsequent
closing of cases
Flexible
configuration functions help
administrators more easily change
the system to address unforeseen
or future needs

IBM Cúram Case Studies

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