ICT Quality Assurance
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This document discusses quality assurance for information and communication technology (ICT) in institutions of higher learning. It outlines basic quality assurance principles such as ensuring products, policies and processes are suitable for their intended purpose. It also presents the Plan-Do-Check-Act quality assurance framework and provides examples of job scopes in ICT quality assurance. Three case studies of different institutions are presented and tasks are provided to evaluate each case study's strengths, weaknesses, opportunities and threats, and suggest solutions.
ICT Quality Assurance
- 1. quality assurance for ict in an institute of higher learning by dr ashley tan ([email protected]) head/centre for e-learning for hanoi university of science and technology (31 mar 2011)
- 2. Xin chào Hello! getting to know you
- 3. basic qa principles brainstorming platforms & processes job scopes case studies q&a on qa rising above time on task
- 4. 1. the products, policies and processes are suitable for the intended purposes 2. avoiding mistakes or removing inefficiencies 3. stakeholders determine quality; price does not 4. best vs good practices basic principles of quality assurance
- 5. online sticky notes at linoit (http://bit.ly/qa-ict) what you want/need to know
- 6. Shewhart Cycle (Dr. W. Edwards Deming) plan: establish objectives and processes required to deliver the desired results do: implement the process developed check: monitor and evaluate the implemented process by testing the results against the predetermined objectives act: apply actions necessary for improvement if the results require changes References http://en.wikipedia.org/wiki/PDCA http://www.wisegeek.com/what-is- quality-assurance.htm one basic qa framework
- 7. processes for review of existing structures and development development of framework for ICT infrastructure setup, maintenance and ICT needs review platforms, policies and processes
- 8. processes for review of existing structures and development development of framework for ICT infrastructure setup, maintenance and ICT needs review platforms, policies and processes
- 9. Eric Bonneau Application Development and Support Manager Job scope Students and Staff Portal eLearning GeNIEus (Blackboard) Library Management System Content Management Survey system Event Registration Online Payment eDatabase Proxy Staff Publication Database
- 10. Ronald Chung Senior ICT Security Consultant Job scope Manage and Drive ICT Security Framework Policy Best Practices Risk Management Certification Incident Management Awareness Advice, guide, mentor, support ICT Security Business Continuity Disaster Recovery Corporate Governance
- 11. Quek Kia Yong Service Desk, ICT Specialist Job scope First point of contact for students and staff for any ICT enquiries Handle queries about student academic matters, staff ICT issues and general information about NIE Work together with other NIE staff to give the best user experience of ICT in NIE Track incidents from call receipt to call closure
- 12. Institute A is a large, well-funded university with 30,000 students. It has invested in a commercial LMS (Blackboard.com) as its main blended and e-learning system. Its ICT system is managed by a single but large team that oversees planning, purchasing, maintaining, training and professional development, customer support, etc. case study 1
- 13. Institute B is a small satellite and moderately-funded university with 6,000 staff and students. It has a commercial LMS to support its blended and e- learning efforts. It has also adopted other free or open source Web 2.0 platforms, e.g., Google Sites, EduBlogs, Edmodo, etc. Its ICT system is managed by several teams, each of which specializes in planning, purchasing, maintaining, training and professional development, customer support, etc. case study 2
- 14. Institute C is a moderately-funded university with 20,000 students. It is part of a larger university system but is in the process of reinventing itself by breaking away from its parent university. It is wondering whether to invest in the existing ICT infrastructure and has to decide betweeb commercial LMS, free alternatives, or a combination its blended and e- learning system. Its ICT support structure is still emerging and it needs to form one or more teams that oversee planning, purchasing, maintaining, training and professional development, customer support, etc. case study 3
- 15. 1 evaluate each case study for its strengths, weaknessness, opportunities and threats (swot) 2 suggest possible solutions to address the weaknesses and threats case study tasks
- 16. what are your takeaways? what are your doubts? rise above
- 17. Prepared by Dr Ashley Tan ([email protected]), Head/Centre for e-Learning, NIE, Singapore for a presentation to representatives from Hanoi University of Science and Technology on 31 March 2011 This presentation may be accessed online at http://bit.ly/qa-ict-presentation Terms of use of this presentation This document is created under the terms of following Creative Commons licence Attribution-NonCommercial-ShareAlike 3.0 Unported License Creative commons images in this presentation were sourced via ImageCodr or Google image search