ICT_Strategy_SMB_vfvvfvfvfvfvfuLean.pptx

Lean ICT Strategy (SMB)
Simple, Secure, Scalable in 12
Months

1) Objectives
• Cut IT TCO by 15–25%
• Eliminate single points of failure
• Turn data into weekly decisions (no analysts
needed)

2) Quick Wins (0–3 months)
• Security
– MFA + SSO, device encryption, backup policy
• Ops
– SaaS consolidation, password manager rollout
• Data
– Single source of truth in a cloud warehouse

3) Build the Foundation (3–9
months)
• Platform
– Move email/files to M365/Google, harden tenants
– Adopt managed Kubernetes or serverless for apps
• Automation
– IaC for cloud, CI/CD templates, logging baseline
• Integration
– Zapier/Make for light flows, API gateway for core

4) Data & AI (6–12 months)
• Analytics
– ETL to warehouse, standard KPIs in a live
dashboard
• AI helpers
– Chatbot for SOPs, ticket triage, sales Q&A
• Governance
– Row level security, audit trails, data catalog
‑

5) Metrics & Budget
• KPIs
– Ticket resolution < 8h, backup success 99%
– Incident count ↓ 50%, churn ↓ 5%
• Budget
– Target 2–4% revenue on ICT, SaaS > on prem
‑
CAPEX
• Review
– Quarterly roadmap review, annual pen test
‑

ICT_Strategy_SMB_vfvvfvfvfvfvfuLean.pptx

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