101 Ways to Improve Your Communication Skills
Objectives Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips
Communication Speaking Know what you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants
Communication Techniques Define Acronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary
Communication Techniques -continued Eliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gesture
Communication Techniques -continued Pause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice
Communication Listening Prepare to Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message  Listen to Tapes while you commute
Communication Speaking and Listening Ask Questions  Avoid Daydreaming  Accept Accents  Use mind mapping Interview  Complaints Telephone
Speaking and Writing Key Points Write a Purpose Statement Outline Transfer Negative Emotions to Paper Get to the Point Explain Abstract words Use Absolutes and Generalities Sparingly
Speaking and Writing Key Points - Continued Ask for what you want Use active verbs Use gender neutral language Cite Source of Statistical Data Illustrate with personal examples Express Emotion Keep it simple (KISS) Method
Speaking and Writing Key Points - Continued Paint verbal Pictures Be Concise Support Statements with Details Watch Semantics Quote Authorities Consult Experts Suppress emotion
Speaking and Writing Writing Keep a Journal Take notes Write personal Notes  Write Effective business letters Use Short Sentences Communicate online
General Tips Reading Read Keep up with Current Events Read Something Inspirational Use the Internet
General Tips Non Verbal Presence Give Nonverbal Cues Check Your Posture  Dress Appropriately Smile Touch Shake Hands Properly
General Tips Attitude  Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Don’t take yourself too seriously
General Tips Attitude – continued Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Person’s Point of View Recognize the Impact of Stress on Communication Be Real
General Tips Attitude – continued Check Your attitude
General Tips Behavioral Laugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact
General Tips Miscellaneous Organize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image
Questions
Thank You for Attending

Improve Your Communication Skills

  • 1.
    101 Ways toImprove Your Communication Skills
  • 2.
    Objectives Communication TechniquesListening Speaking and Listening Speaking and Writing General Tips
  • 3.
    Communication Speaking Knowwhat you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants
  • 4.
    Communication Techniques DefineAcronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary
  • 5.
    Communication Techniques -continuedEliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gesture
  • 6.
    Communication Techniques -continuedPause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice
  • 7.
    Communication Listening Prepareto Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message Listen to Tapes while you commute
  • 8.
    Communication Speaking andListening Ask Questions Avoid Daydreaming Accept Accents Use mind mapping Interview Complaints Telephone
  • 9.
    Speaking and WritingKey Points Write a Purpose Statement Outline Transfer Negative Emotions to Paper Get to the Point Explain Abstract words Use Absolutes and Generalities Sparingly
  • 10.
    Speaking and WritingKey Points - Continued Ask for what you want Use active verbs Use gender neutral language Cite Source of Statistical Data Illustrate with personal examples Express Emotion Keep it simple (KISS) Method
  • 11.
    Speaking and WritingKey Points - Continued Paint verbal Pictures Be Concise Support Statements with Details Watch Semantics Quote Authorities Consult Experts Suppress emotion
  • 12.
    Speaking and WritingWriting Keep a Journal Take notes Write personal Notes Write Effective business letters Use Short Sentences Communicate online
  • 13.
    General Tips ReadingRead Keep up with Current Events Read Something Inspirational Use the Internet
  • 14.
    General Tips NonVerbal Presence Give Nonverbal Cues Check Your Posture Dress Appropriately Smile Touch Shake Hands Properly
  • 15.
    General Tips Attitude Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Don’t take yourself too seriously
  • 16.
    General Tips Attitude– continued Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Person’s Point of View Recognize the Impact of Stress on Communication Be Real
  • 17.
    General Tips Attitude– continued Check Your attitude
  • 18.
    General Tips BehavioralLaugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact
  • 19.
    General Tips MiscellaneousOrganize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image
  • 20.
  • 21.
    Thank You forAttending